Parker Johnstone's Wilsonville Honda Sw Parkway Ave, Wilsonville

Parker Johnstone's Wilsonville Honda Reviews

• L

  Libra Hoppa
  2

  This business is like any other big car dealer, expensive and questionable. I had an old Honda that I brought in for service from time to time. They charged a lot and in return I got minimal service at best. Honesty is not their strong suit either. They told me just enough to keep siphoning money from me, but failed to disclose the entire truth. I won't be returning.

  Response from the owner

  Hello Libra, We're sorry to hear that you've been dissatisfied with your experiences here. I tried to find a record of your service so that we could review the situation - we always take feedback seriously and continuously strive for improvement, and we absolutely want to ensure that every customer has been treated fairly. Unfortunately I was unable to find the name attached to this review in our records. We understand that we may have lost your continuing business, but if you would like to contact us, we would still appreciate the opportunity to review and learn from your case, and to find out whether there's anything we can do to make things right. Should you decide to reach out, please ask for Jose Moreno. Wishing you the best, - The Wilsonville Honda Team

• P

  Penny Gerstlauer
  5

  Came in to inquire about trading in my 2014 CRV and Gaylen was there to walk me through the process. Gaylen was very attentive to my wants in a new vehicle and was able to get us through the transaction quickly and smoothly. She was great to work with. Brandie did excellent with the paperwork and explained everything. I purchased my first CRV at another dealership but after this experience I would recommend Parker Johnstone Honda above all other dealers. The whole transactions only took about 2 hours and we were able to enjoy the rest of the day in our new Honda.

  Response from the owner

  Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Regards, Dan Horton | General Manager - Please contact myself or Bob Moore-General Sales Manager- when you call - 503-218-4844

• B

  Brandon Tullis
  5

  Wonderful experience at this clean, orderly site with friendly and helpful staff. Even though we didn’t ultimately buy from here since it was too far from where we live, Geri was extremely courteous and helpful. We did not feel pressured or uncomfortable as we have in other car sales locations. Highly recommend this Honda dealership!

  Response from the owner

  Hi Brandon, thanks so much for the great review! It means a lot that you would take the time to write a review for us even though you didn't end up purchasing. We're glad that Geri was able to provide a great experience. Wherever you ended up, we hope you found a car that you love! - The Wilsonville Honda Team

• S

  Sue Palmer
  5

  I bought a nearly-new Honda HRV on Oct.18, 2017. I had an amazing experience with the people at Wilsonville Honda. I would recommend a particular sales person if you want to have the best buying experience of your life. His name is Armando Lopez. And, no, I'm not his Mom! I had decided the day before that I couldn't drive a "big" car and I entered the dealership quite anxious and nervous but I knew I needed a new car. I had my old one way too long. Upon entering I was greeted by Tracey who introduced me to Armando. I told him I had been looking at different cars and that I would probably just be looking today because I hadn't made up my mind about what size and model I wanted - never mind if I even wanted a Honda. He was very patient with me. There was no rushing or pushing - just listening to my concerns and what I wanted to happen. And to make a long story short - He made it all happen! He helped me over come my fears and drive away with the perfect car for me. Everyone, from the Financing Department, to the rest of the staff were quality people to work with. They have my vote and confidence knowing that Me and My Honda will always get the best care. Thank You for such a wonderful experience - To everyone at Wilsonville Honda! Sue Palmer Hubbard, OR

  Response from the owner

  Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Regards, Dan Horton | General Manager - Please contact myself or Bob Moore-General Sales Manager- when you call - 503-218-4844

• D

  Dan Roth
  5

  We were very pleased with our experience at Parker Johnstone Wilsonville Honda. Michael treated us with respect and went out of his way to ensure we received prompt service and complete information. He treated us as if we were his own family member purchasing a new car, was patient with our indecision at times and a delight to work with in all respects. We never felt pressured or manipulated during the process. Thank you Michael! We love our new Honda Accord!

• A

  Aaron Rotkowski
  1

  Started off on a bad foot with an unreasonably low offer on our trade-in. I know it was low b/c we ended up selling the car on Craigslist 18 hours later for nearly double their offer. I get that the price should be lower than CL, but the offer was offensively low. Then we negotiated a little while over a new Pilot. When we realized we were too far apart on price we said we were going to pass. At that point Aaron M. kept badgering us about the price we could pay (not once improving their offer) and he became condescending and glib about our last/best offer. We had to assertively tell Aaron "no" literally four separate times. We also emailed Aaron's manager (Larry S.) about our experience, and have yet to receive a reply (this all happened about a week ago). It's unfortunate we had a bad experience because we've been going to the dealership for many years to have our old Pilot serviced. The folks we've dealt with in service over the years earn 5-stars. But after this experience with Aaron and Larry, we won't be going back.

  Response from the owner

  Aaron, I am sorry your recent engagement with the sales staff resulted in such a poor experience. It is most important to me that our staff have a positive engagement and relationship with our customers. Sometimes we can make sense out of a car deal and sometimes we cannot, but we must always do so in a manner that respects our customers and demonstrates that we value them. Please feel free to contact myself or Bob Moore our General Sales Manager to discuss this further. Sincerely, Dan Horton | General Manager - Please contact myself or Bob Moore (General Sales Manager) when you call - 503-218-4844

• R

  Rachel Holden
  1

  Unfortunately, after being a custome since the opening of the Wilsonville Honda location and having purchased/leased well over 10 vehicles, I will no longer be visiting this location for service. Over that las two years I have not been impressed by the customer service or the ability of the staff/mechanics to provide accurate information or resolve issues. But the misinformation I received this Monday really did it for me, as I always get second and third opinions before committing to costly mechanical work, it is clear that the current staff does not have the customers interest in mind. They seem to be motivated by commission rather than customer satisfaction. They become your typical pushy car dealership that provides mediocre service. All the good mechanics I used to see there and trust with my vehicles seem to have all moved on, unfortunate.

  Response from the owner

  Rachel, Your satisfaction is extremely important to me and our company. I am confident that we can resolve your concerns. Please reach out to me directly. Jose Moreno | Service Manager - 503-218-4844

• M

  Mitul
  5

  I went for a simple oil change for my Honda Accord. I was greeted very nicely by the advisers and had great time talking with Ty about all the cars on display. I never felt oil change was this fun! I would definitely visit this place again. Ty also educated me on additional services I could do. I accepted all his recommendations and it was all done quick and most important it was done perfectly! Thank you every one!

  Response from the owner

  Thanks for the feedback, Mitul! Regards, Dan Horton | General Manager - Please contact myself or Bob Moore (General Sales Manager) when you call - 503-218-4844

• M

  Michael Daigle
  5

  I have always been impressed with this dealership since moving to Oregon a few years back. Being new to the area, I wanted to find a place I was comfortable with to bring in our Honda. I decided to start with Wilsonville Honda and have not brought our Honda to any other place since. Jennette and Kristina are some of the friendliest service advisors I have ever met. They even remembered my name months after seeing them the first time! And so far, all the work I have had done with them has always been done right the first time. They may cost a little more than other places, but I trust Wilsonville Honda to do the work on our Honda. I can't say that about the other dealerships or repair shops I have used for our other vehicle.

• R

  Ryan Lowe
  5

  Working with Geri R. this evening has been an absolute pleasure. She has been so kind and communicative through the whole process. I’ve always enjoyed being at Wilsonville Honda (been a regular customer for over a decade, it’s worth the drive every time) and will absolutely be here first when the time comes for service, questions, or a new car.

  Response from the owner

  Ryan, thank you so much for the great review of your experience at our dealership and especially with Geri. All of the employees appreciate your loyalty to Parker Johnstone's Wilsonville Honda. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact us. Sincerely, Dan Horton | General Manager - Please contact myself or Bob Moore-General Sales Manager- when you call - 503-218-4844