Self-Help Credit Union Beatties Ford Rd, Charlotte

Self-Help Credit Union Reviews

• J

  Jonique Johnson
  1

  It’s been 3 weeks since I noticed that there were some unauthorized charges on my account. I immediately go into the bank and let them know what’s going on. The teller tells me to write the disputed items on paper so they can investigate. I did as she requested, they immediately shut my card down. I am then told that it will take 45 days to get my money back after they investigate. I then leave and also see some others that I did not include in my dispute. I call the bank to let them know because at this time I have made it to work . She tells me I have to go back in and add it to my dispute. This now becomes a inconvenience, not only do I hear I can’t get my money back for 45 days I have to go in and add more disputes instead of the bank just adding what ive noticed. I go back to the bank to see my paperwork laying on the counter after a whole hr and a half. Now get this it’s now 2 weeks I haven’t gotten any correspondence letting me know that my bank was working to help me and then they keep the account open for more transactions to attempt to come out. This bank is causing many issues and so unprofessional I have not even received another bank card. What kind of bank would not do there beat to assure me that I am valued and they are going to work to resolve my issue. The worst bank ever I am still incurring fees on an account I no longer have access to

• d

  daniel deberry
  1

  Today is August 13 2020, I made a phone call on June 30 2020 after noticing thank my debit card was 2 months expired and I had not received another card yet, like most other banks will automatically send you one. After making the call the gentleman tells me that it will take 7-13 business days to receive another card. Ok cool... After not receiving a debit card on the 10th day, I give them a call back. The same gentleman tells me that it has not been 10 BUSINESS DAYS because I added the weekend days in there. Right my bad.... ok so I waited 3 days later and called back. This time a female answer the call and tell me that my card was never ordered. 🤔🤔I'm Trying not to get upset. So she says that she can put another order in for me. At this point I'm like just cancel my account. But I was like nah I'll give the more time. More time has come and its almost 2 months later and I still haven't received a debit card. So a withdrawal of all my currency has taken place. Thanks but no thanks. Not a great experience.

• T

  Tieshe Dixon
  1

  They use a third party to send debit cards. My card has been expired for a month and they keep telling me its coming. They have no estimated arrival date. The bank reps are rude and I've had the worst banking experience with them. This bank is only good if you have an alternative bank account

• N

  Natalie Cruze
  1

  Is the a negative star?!Horrible place!!!! If your closing on a house and using your bank account will cause a stress attack! The tellers are all ghetto and doesn't have a clue to what customer service is!! Trying to get these unprofessional birds on the phone is impossible you would have better luck waking a dead person. Wiring money you have to be there by 3pm or you have to wait until next day cause the birds are counting down until 5:00pm. I absolutely hate this place. I rather put my money in my mattress. Tellers are slower than a snail stuck in honey. No atms. Black bank with all the negatives. First legacy is under new management is freaking horrible

• C

  Casandra Collins
  2

  I have been a member with this credit union for several years. Everyone that I have ever encountered has been very nice and professional. The main issue I have, along with several others...THEY DO NOT ANSWER THE PHONES AND THEY DO NOT RESPOND TO EMAILS. It is also very unfortunate that if you have a VISA Debit card, you can not use it to rent a car. Lastly, please understand that if you deposit a check over a certain amount, it will be held for 7 days. This is beyond ridiculous. They will not release one penny to you, even if you have money to cover what you have requested from your deposit that is already physically in your account. If you are a new customer or have had issues with NSFs or other issues that you personally have caused to cost the bank money, you may want to put a hold on the check, but if you are a long standing customer, have direct deposit, and have not had these types of issues, you should be allowed to keep at least $100 a $5000 deposit if you want to (just an example). Needless to say, I must get another account along with this one because there are way too many limitations to being an account holder that are not with other banking institutions. I will remain a member because there are many pros to banking with First Legacy but a 7-day hold on a check is not one of them.

• c

  crystal cherry
  1

  Closing my account at this bank. They never answer the phones smh, why have a business and you never answer. Little over a week ago I went there to talk about getting a loan I was told that the person that do the loans wasnt there. I went back the next week got off work off work early just for them to tell me that the person was there but they were to busy to talk. Was told to leave a number and someone will call me back well that's been over two weeks and still have not received a call. Whats the point of being with this bank and you cant access all its features. Done with this bank.

• F

  Frenchi' J.
  1

  Does anyone EVER answer the phone here? My God! I moved & they forgot the Apartment # off my address, so I hadn't received my new debit card with the chip in it. When I finally went back to the Credit Union, they gave me a stack of my mail from them. I am STILL receiving mail from someone else who banks from them, & I told them about this. & I still get her mail. She gets large envelopes from them as well, so I'm SURE they are very important papers. I tried to leave this bank last year, & they charge you to leave. I am just through! I would tell you my name, but anyone could just go to the bank & say anyone's name & get their money out. So you make your decision from this review! ✌

• T

  Tanya Gibson
  1

  Very unprofessional place. They take off more days than regular banks. There's one guy that works there who just ask your name to withdraw your money. I've actually had them to give me money out of someone else account that I had to pay back. According to the manager I should've look to see if my name was actually on the bank receipt before I accepted the money. Shouldn't you be saying that to your employee who took money out of someone else account to give to me?!?! There's no atm so your charged for every withdrawal along with the phone call to customer service. Yes charged for calling them. I can go on and on. I'm waiting on one check to clear to close my account. Which they charge for that too. Ridiculous

• A

  Angie Wilcox
  1

  Should be a no star - you will see these folks on an episode on American Greed one day! Questionable business practices in that I have been dealing with them for over a year on a home equity loan and EVERY single month there are billing errors, incorrect posting of payments or unexplained movement of monies or incorrect interest charges. They have multiple systems / spreadsheets and none of them are consistent in amounts due and it has been a complete nightmare dealing with them. Previous leadership investigated for Money Laundering - I get the impression it may still be going on. Run away fast! I so regret ever getting involved with these guys.

• K

  Kimberly White
  1

  I got off work early for the purposes of opening a new account at this bank. I first sit in the waiting area for 10 minutes, thinking someone from one of the offices would assist me. Finally I got in line. Only one person in front of me. It still took 15 mins to get to the window. Then I was told, that they won't open an account because it's ALMOST five o'clock. Ok well I'll take my personal & business account to a di reading all the bad reviews I'm actually glad i didn't open the account.