SELCO Community Credit Union E 11th Ave, Eugene

SELCO Community Credit Union Reviews

• A

  Austin
  5

  I had a transaction that had been going on without my knowledge or verification for over a year, in less than 15 minutes Carl was able to square away most of the issues around it. Easily the swiftest customer service experience I have ever had. Thankyou again 🙏

  Response from the owner

  Thank you for the kind words, Austin. I'll pass along your gratitude to Carl.

• J

  Jennifer Krause
  5

  We've been Selco customers for almost 10 years, we've had a savings account, got a car loan and then paid it off, got a trailer, and now about to pay it off. They're encredibly nice, helpful and evrrything seems to go smoothly through them. Ive had bad banking experience through wells Fargo, bank of america and federal credit union, and never had these kinds of peoblems with Selco. Highly reccomend for car and personal loans, they offer low interest rates and we're very satisfied with them. They have a loyal customer in us.

  Response from the owner

  Thank you, Jennifer, for the kind words. Have a wonderful day.

• C

  Cheyne Smith
  5

  I've been a selco member for about 8 years now, and they still continue to impress! The employees are always friendly and treat you more like family than an account holder. I will never go anywhere else for my banking needs.

  Response from the owner

  Hi Cheyne. Thank you so much for the kind words and for being a SELCO member. Have a great weekend.

• D

  Douglas Skinner
  5

  I've been with SELCO for almost a year, and I haven't had any issues with them. Everyone I've dealt with has been very polite, patient and extremely helpful. I've never experienced hidden fees, issues with the app, or with my accounts (checking and savings). I recommend SELCO whenever possible. I don't think I could ever go back to a bank ever again.

• E

  Emma Rose
  1

  Do not go through SELCO, they do not help at all, they take all your money and do not help even when they are suppose to cancel your card when you get a new one and they don’t. And something goes through that card that was suppose to be cancelled, and they decide to not help. They do not care about there members they just want your money and not give it back, even when it’s the banks fault.

• R

  RumDum Rotoru
  4

  I've had an account with this org for decades. They've been helpful in a variety of ways, loans, investment advice, various transactions and accounts. They don't do every little thing that larger banks might do, but they are clear about where they can be of service, and their own limitations. Without exception the people across the desk have been professional and friendly. The one fail was a recent use of their mortgage broker service at the Gateway branch. We felt that we were processed without attention to a specific arrangement we'd requested and been promised communication on. I won't use them again for this service but otherwise have been quite satisfied.

  Response from the owner

  Thanks for the feedback (the good and the bad)! It's extremely valuable to us to know our members' thoughts on our strengths and weaknesses. That way we know what to keep doing right and what to start doing better. We'll make sure your comments are passed along.

• L

  Lynn Leaming
  5

  I am a new member of SELCO, and I needed to open a Health Savings Account. Apparently, SELCO seems to be the only credit union locally to offer the HSA. I appreciated the excellent custom service and respect that I received at the branch in completing my bank transactions. I believe that SELCO and other community credit unions in general care more about helping people in the community than commercial banks. Thank you SELCO!

  Response from the owner

  Hi, Lynn. Thank you so much for your positive feedback! With that said, we were wondering if we could have your permission to use your comment as a quote on the home page of our website. After some minor editing and due to space constraints, it would look a little something like this, with your full name and when you joined SELCO at the bottom: “I’m a new member of SELCO and needed to open a Health Savings Account. I really appreciated the excellent custom service and respect I received. I believe that SELCO and other community credit unions in general care more about helping people in the community than commercial banks. Thank you, SELCO!” Lynn Learning -SELCO member since ??? (did you just join this year? We could always simplify it and just say “New SELCO member”) If you're OK with us using your comment, just give us a reply back with a thumb’s up and the year you became a member, and we'll queue it up to post in the coming months. Thank you in advance. Best, SELCO Marketing

• V

  Vincent Casey
  5

  I refinanced my car loan with Silvia Sanchez, she was knowledgeable, courteous, and professional. Her warm hearted demeanor made her easy to work with. I would recommend her and the SELCO team to anyone looking for financing

• S

  Schaun Cox
  1

  Bad Management! Bad Customer Support! Managers make up Fake Laws that dont exist in a way of scaring or threatening the customer. In my particular instance a Selco manager told me that it was against Oregon State Law to deposit a post-dated payroll check into the ATM. When I tried to look up the law on the Oregon State Legislature's website, it turns out No Such Law Exists. The manager then tries to say that it's against the Oregon banking regulations... Again, I already looked up That law ON the website that contains ALL the laws that are currently applicable within the state of Oregon; That Law Does Not Exist!! Now the manager has placed some kind of restriction on my account and says they wont cash my payroll checks anymore!! I don't appreciate being lied to. I'm finding another Community Credit Union! *Update: I've downloaded the personal checking account rules pdf from a few local community credit unions in Oregon, specifically Umpqua Community Credit Union, Oregon State Community Credit Union, and OCCU... they ALL allow post-dated checks to be deposited!!

• L

  Lucas Glander
  4

  I've had an account here for years. Actually, this has been my first and only account with any bank/CCU. Everyone there has been very nice, and helpful. My only issue with this place is on Saturdays. Online it says "open 10-2" but in actuality only their drive through is open 10-2. If I'm incorrect about this, I do apologize. no outrageously high fees, so long as you keep 5$ in your savings. I'm a forever member.