Bank of America (with Drive-thru ATM) E 11th Ave, Eugene

Bank of America (with Drive-thru ATM) Reviews

• D

  Daniel Steele
  1

  Went in for help and got a big run around. unwilling to help with technical stuff about my credit card and auto bill pay, was told a person would help, NO. I was told that when I applied, one of the only reasons why I got it.

  Response from the owner

  Hi, Daniel. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• J

  Joseph Brider
  1

  Once again banking with Bank of America they have the most worst system setup here in Eugene Oregon or out of state that you have to wait 7 days that you go to the bank and deposit check or for it to even clear to make your funds available to you so would I recommend them to anybody no never and for further reference if you do bank with Bank of America and then you did deposit checking you need money to assess your account right away I would say choose another bank besides Bank America cuz it makes me want to go I'm headed there too soon and put my money in the bank that I can know when I deposit check my funds are available

  Response from the owner

  Hi Joseph. We use many factors to determine if a hold will be placed on a deposited item and for how long. Learn more about holds go here: http://go.bofa.com/deposits. ^ines

• K

  Karl Pursch
  5

  Just want to say Thank You to Dylan for all help and knowledge regarding my father's Trust and his recent passing. I greatly appreciate your help. Bank of America 🌝 has been my bank for years....

  Response from the owner

  Hi, Karl. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

• B

  Billy Goodman
  1

  Will not pick up phone if calling the location with questions directly, tried multiple times, at different parts of the day on different days, during business hours. Never once was able to get to a person.

  Response from the owner

  Hi Billy. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• J

  Jordan Jefferson
  1

  First of all, I want to say that I really like all of the kind, courteous and professional people at this branch. Derek, Sully,  Dylan and Heather are awesome and I really appreciate them. This 1 star review has nothing to do with the employees. They deserve 5 stars. This poor review is for the corporate decision to close all branches in the Eugene/Springfield area except for 1, (that doesn't even have a drive up) install some ATMs and leave their customers to wait in ridiculously long lines that literally go out the front door and down the side of the building. Extra ATMs and mobile apps are not a cure all for all banking needs. Just 1 branch for a population of 385,000 has created a nightmare for those who require a branch visit. I switched my primary banking to a different bank earlier this year,  Unfortunately I still have to frequent the branch because of my job duties for a financial services company and I always dread it like going to the DMV. Because its like going to the DMV. No other bank in town has these long lines and I go to all of them. I can see from the other reviews that there are a lot of other people very frustrated with this situation...

  Response from the owner

  Hi Jordan. We appreciate your feedback and apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. ^michael

• S

  Shadow Fall
  1

  I went into the branch to exchange $20 for quarters so I could do some laundry. After waiting 5-10 mins they told me "No problem" started to do the transaction and asked me if I had an account. Soon as I said I didn't have an account the told me they cant do business with me. It was a basic currency exchange. Pretty ridiculous. Chase is in and out in less than 3 mins normally and I dont have an account and they've never asked me. (They didnt have quarters today) Selco (Next door) was in and out in less than 5 mins and they gave me the info on opening account, fees and such. This is why I closed my BoA account long ago.

  Response from the owner

  Hi. We value our your opinions and appreciate that you took the time to share your feedback with us. We only exchange currency for Bank of America clients and apologize for any inconvenience. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• K

  Kathy Boykin
  1

  After loosing our local branch of B of A we are forced to use an atm for all banking. When i try to call the only actual bank located 20 miles away. No one will answer the phone. It directs me to go online…the phone will ring and ring. The Last time I was at the branch one of the associates told me that they do not answer the phone in the branch. He was right! Called over and o we…Well isn’t that awesome. Trying to Find out if they have yen that I can purchase for a graduate . Will have to drive up there to find out. Grrrr

  Response from the owner

  Hi Kathy. We value your business and are sorry for the inconvenience. We’ll certainly be sharing your feedback with our leadership team. You may also reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• d

  d1g1t4l0v3rr1d3
  1

  Not just this poor excuse for a location can justify the games this bank plays. Not to mention the temperature of care that would need to be zapped in the microwave to be lukewarm. They like to play the US Bank card of making you wait an undetermined amount of time (it has been same day, all the way to 3 weeks and almost messing me up on my rent at the time) all while being like BP Oil from South Park with how they choose to apologize to you. However when my account was once overdrawn, they blew my phone up until I put a plan in place to resolve the negative balance. My advice, don't bank here. I plan to find a new bank after today.

  Response from the owner

  Hi. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• W

  Wild Wolfmother
  1

  Horrible customer service. Rude, uppity, unconcerned with your banking issues.

  Response from the owner

  Hi, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. Also, you may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• W

  William Jacobson
  1

  There is only ONE physical banking location with actual human beings in Eugene, Oregon, anymore. If you're attempting to drive me away there are a multitude of other banking options with multiple locations with humans I can actually interact with.

  Response from the owner

  Hi, William. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph