SchoolsFirst Federal Credit Union - Long Beach-Lakewood N Lakewood Blvd, Long Beach

SchoolsFirst Federal Credit Union - Long Beach-Lakewood Reviews

• j

  jessie martinez
  5

  My man and I needed to handle some business and Luis was there to assist us through it all! I opened up a new account and my man is getting a credit card with great rates. Can't wait to see my money grow with this establishment!! Thank you to the staff for your patience and assistance. You changed the bank game for me!

  Response from the owner

  Jessie, what a wonderful review! Thanks for sharing your experience at our Long Beach-Lakewood branch. We’re happy to hear Luis helped with the new account and credit card. We’ll make sure to pass along your compliment!

• C

  Cosette Trujillo
  2

  Schools first is a great bank but it’s impossible to get on the phone with a customer service rep for a generic question. I have been banking with schools first for 10 years and love them. My only constructive criticism/feedback would be to work on the customer service department. I wanted to inquire with my branch and see if they offer foreign currency orders and ask a few questions about the topic but after navigating through the automated system and being on hold for 15 minutes, I decided to hang up. Dissatisfied customer.

• s

  shenika hill01
  5

  My coworkers had been telling me about this bank but I was a loyal "customer" to wells fargo until that is I went and inquired with schools first. Went on a Saturday and got to this location 5 minutes before they closed. Walked in and was greeted upon entry which made me feel warm and even more comfortable to try and open a new account. I signed In and asked upon opening a new account would I be able to cash my payroll check. Ms. Tina the bank manager came over to verify the check and said sure no problem. Within minutes I was walking over to Ashley who began assisting me in the setup and process of a new account. I began to immediately notice the warm feeling from not only the manager but of the comfortability knowing that I was making the right decision about my money. Fees were minimal and I began to question myself why I was ever with wells fargo in the first place. Within just a short time I was not only cashing my payroll check without a deposit or hold before retrieving my funds. I was cashing a check getting a permanent debit card and opening a checking and savings account with cash back. I have never had a quicker and smoother process than my very first experience with schools first federal credit union. If you work with the school district that is a plus. If not an you know someone that does you have a advantage to also signing up for an account as well. I highly highly highly recommend this financial institution. This location in particular as well but im sure that you will not be disappointed as long as it's a schools first federal credit union.

  Response from the owner

  Shenika, we are beyond grateful for your decision to become a Member and for you taking the time to leave this kind review. It is great to hear we've exceeded your expectations and established your Membership and accounts quickly and smoothly. We will pass along your compliments to our Long Beach-Lakewood Branch team. We look forward to serving you again soon!

• S

  Selene Martinez
  5

  Extremely nice staff that is there to help you out! Received great assistance from LUIS at this branch. Really friendly, nice and helpful! He assisted us with our auto loan; he was thorough with all of the details and provided great advise to all of our questions. Thank you so much! Highly recommend this branch and Luis!!!

  Response from the owner

  Selene, congratulations on your auto loan! We’re so happy to hear you had such a wonderful experience with Luis and he was able to answer all of your questions. We appreciate your compliments and Membership!

• I

  I. L.
  5

  Definitely love my credit union they have so many benefits for us members. Vesna is great glad her and her smile has moved from the staterbros to the new location.

  Response from the owner

  I. L., we love our Members and are grateful for your kind words!

• C

  Charles Lyons
  3

  Friendly staff at all branches not just this one, great customer service and hassle free. However, I'm very frustrated about the hours. 9am-4pm weekdays, 9am-2pm Saturdays. People who work full time 8-5 (like teachers) just have to make sure they aren't busy Saturday I guess? Even pre-covid they usually closed at 5pm aside from fridays. Pretty obviously inconvenient if you ask me

  Response from the owner

  Charles, we apologize for the inconvenience you experienced. Due to COVID-19, we have reduced hours and some branch closures to help ensure the safety of our Members and team. To see our most up to date hours and closures, please visit schoolsfirstfcu.org/specialhours.

• T

  Tyler Leming
  5

  I love this new location. Not only is it very close to my home but every employee in the branch is very outgoing and helpful with positive attitudes!

• M

  Malissa Christoffersen
  5

  Amazing staff, no waiting time. Great parking. I love this new location. Very clean.

  Response from the owner

  Malissa, it’s great to hear you’re enjoying the Long Beach-Lakewood Branch location! Thank you for taking the time to review us and for your Membership.

• B

  BLANCA HARRIS
  5

  A nice friendly place staff with helpful and knowledgeable people.

• M

  Maria Torres
  5

  They are very nice love this location

  Response from the owner

  We’re so happy to hear that you’re loving the Long Beach-Lakewood Branch location, Maria. Thank you for taking the time to write a review and for your Membership!