Sandia Laboratory Federal Credit Union Holly Ave, Albuquerque

Sandia Laboratory Federal Credit Union Reviews

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  Troy Moreno
  5

  Wanna be on the phone for an hour :)? Wanna be made feel than less than a person Wanna support people who don’t support you unless it makes money? Wanna be hacked and not have it dealt with?! You don’t have to give a single F about your client, in fact we’ll ignore them for you! Well then this is your home!! Who cares what they think??? Not me!!! You best we don’t care unless they’re one in a million and we have that other million ;

  Response from the owner

  Hi Troy, Thank you for taking the time to leave a review. It is our goal to provide outstanding service in a timely manner to our members and we're sorry you had a negative experience with our services. We value your feedback and if you would like to speak directly with a manager about your experience, please let us know.

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  tigress md
  5

  The employees are always so friendly & professional. I would never bank anywhere else!

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  A Marti
  5

  I have been with SLFCU for over 35 years. Everything I’ve done through the credit union has been done with exceptional service. From mortgages to financial services their staff has done everything to protect me as a customer/member. The Paseo branch is no exception. I have never gone in and not been taken care of quickly and with care. I have recommended several of my relatives and friends to the credit union and they have never had any complaints. I highly recommend this credit union to anyone looking for excellent service.

  Response from the owner

  Thank you for your review, we appreciate your loyalty and membership. We will share your positive comments with our team at the Paseo branch.

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  Alex Smart
  5

  I've never been disappointed with this credit union. My money is always available when I need it. The secure site online is very intuitive and easy to track. The customer service here is awesome too.

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  Adrianna Montoya
  1

  the staff here just walk around and cause disturbances around the whole building. They are too busy gossiping to do their jobs more efficiently i waited 15 minutes for the lady at the front desk to help me with a loan. Unacceptable.

  Response from the owner

  Hi Adrianna, We are sorry you had a negative experience. It is our goal to provide outstanding service to our members and we value your feedback. If you would like to speak with a manager about your experience, please give us a call.

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  Ashley Gill
  1

  No sense of urgency. Waiting for a loan officer to help me, but front desk failed to mention no one was there to help. They just let me sit there for a half hour. Had they told .e no one was in the building I would have saved .myself 30 mins

  Response from the owner

  Ashley, thank you for letting us know that your experience was not up to our standards. We apologize for the miscommunication and have let our leadership know there was a lapse in service.

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  Greg Nava
  1

  This place has always been good to me, except for my last visit, after waiting about 6 weeks for my license plates and 2 weeks of not using my new car because the temp tag expired from the bank, I recieved a call in the morning from the branch near paseo notifying me that my license plates were ready at that branch, I live in Santa Fe and was about to go in to work but called in late and drove to Albuquerque for the license plates, When I arrived and told them about the call, I was told it was made on one of the employees lunch times, I spent 10 min at the branch before they they said that it was accidentally misplaced and that I could go back another day for the plates, I said that I lived in Santa Fe ..ended up just losing work hours and gas for no reason.

  Response from the owner

  Hi Greg, Thank you for the feedback. Our goal is to provide exceptional service to our members, and we're sorry your recent experience did not meet our usual standards. We will have a manager call you to discuss your experience.