Salal Credit Union - Northgate 5th Ave, Seattle

Salal Credit Union - Northgate Reviews

• M

  Meow Dog (deathguppie)
  1

  After a bad summer my wife's mother having a stroke and my wife quitting her job to take care of her, then her mother dying, I found myself a little stretched thin financially. I needed a small personal loan to bring things up to date and I thought perhaps a consolidation loan would bring down my monthly payments so I went to apply. It took several days for them before they put things together, during which time I did not receive a phone call even after being promised, the email that was promised never came and I got no call back when leaving a message. By the time my application went to the underwriter a week had gone by. When they contacted me after waiting a couple days for an answer the offer they gave me was that they would consolidate my debt with no additional funds and at the same amount I'm already paying per month only for 3 years, whereas some of that debt is nearly fully paid at this point making the loan offer worse than the existing debt. I wasted a week and had a hard pull on my credit for nothing but more stress. I've been with this bank for over ten years and will not waste my time when I go to refinance my house. There are a lot of banks out there willing to work with me it's just to bad mine isn't one of them.

  Response from the owner

  It sounds like we missed an opportunity here to give you a positive experience and that’s something we never want to do. For your security, I can’t discuss specific details in this public forum. But please know that I have passed along your message to the relevant department managers, and we’re looking into this issue. If you’d like to talk to us further about this issue, feel free to give our Virtual Branch a call at 800.562.5515 during business hours (9:30 a.m.-5:30 p.m. PT, Sat: 10 a.m.–2 p.m. PT).

• J

  Julie Paschkis
  5

  This bank treats its customers like humans. In person interactions are always pleasant, and it’s easy to get through on the phone. Whenever I have had a problem they work to solve it.

  Response from the owner

  Hi Julie, Thank you for the positive feedback. We’re glad to hear you’ve had a good experience banking at our Northgate branch. We’re looking forward to continuing to serve your money management needs. Thanks for being a member!

• B

  Bruce Beauchamp
  5

  I had an extensive discussion with a very knowledgable account representative about my personal finances. He listened well and presented some excellent ideas. He is going to check about home refinancing and call me today. I am glad I have an account at Salal Credit Union and I recommend them.

• S

  Skyler Bostdorff
  1

  Salal is the worst bank I've ever used. I've literally called them a dozen different time trying to get them to cancel a card of mine that was lost and every time they would give me some runaround anf never cancel the card or issue me a new one. Even after I was having money taken from my account by some unknown person they still told me they couldn't do anything about canceling my card and that I had to file a claim in order for them to simply cancel the card and send me a new one. Even after doing all that I still have no card and someone is using my card and putting me in a negative balance.. this credit union it literally the worst bank I've ever seen!!!!!!!!!!!

• B

  Bradley Crow
  5

  Prompt service in opening an account when others allowed their computers to make the decision. I was reached out to by a real person that let me know things were taken care of. Outstanding!

• S

  Sarah Bray
  5

  As a new member of this credit union it’s nice and friendly and helpful staff

  Response from the owner

  Hi Sarah. Thank you for the positive feedback. We’re glad to hear you’ve had a good experience. We’re looking forward to continuing to serve your money management needs. Thanks for being a member!

• A

  Alyssa Michaels
  1

  I just had an incident at this bank, I deposited an IRS check that I forgot to endorse. Instead of being called, or someone letting me know, Hey could you possible come back, you forgot to endorse this check, the vendor apparently just took the check and returned it in the mail. This check was deposited via ATM two days ago. Yesterday I called to see if the hold could be released since it was a government check, no one told me it was unsigned. They released the funds and said I was good to go. I check my account today and the check is taken out of my account, the funds are unavailable. I call to find out what happened and they inform me the back of the check wasn't endorsed and that I would have to wait until Friday for it to even be mailed back to me (today is early Wednesday), and then I have to wait for standard mail time to get my check back. So I will have to wait a week in order to receive my funds. This is awful bank practice. I was upset and asked to speak to a manager. I ended up speaking to a Cheryl Holoway who was immediately divisive and rude. I am understandably upset, however this manager was completely unapologetic, rude and offered me no other solutions. Basically she told me "too bad". She has no customer service skills whatsoever. I called the bank twice yesterday. Once because I needed help setting up my online account. The second to speak to them about the check I had just deposited. She saw I had called twice and INSINUATED that I called to have the hold released, was told NO and then called back to speak to someone else to have my way. This in no way happened. SHE MADE THAT UP. She blatantly made up a lie and when I called her out on it, she went back on what she said since she was making baseless accusations. So now, here I am, a brand new customer to this bank, given horrible service and then a manager insinuating that I am in some way trying to cheat my way to my own money. She offered no solutions. Any other bank would have given me options. She was in no way apologetic. I understand that it was my mistake that the check was not endorsed however, now I am left with no funds for over a week, no way to access it, a terrible experience from this bank and you are left with a manager who is disrespectful to your customers. I am going to spread the word far and wide to never use this establishment. I thought that by leaving Wells Fargo and switching to a local Credit Union would be better service. This has proven to be wrong. Cheryl Holoway should be reprimanded for her awful behavior. In fact she shouldn't have any contact with people because she has no customer service skills whatsoever. I asked for a number to speak to someone above Cheryl Holoway and they refused. They said they would only take my information and they would contact me. I DOUBT anyone will even contact me back. This is the most unprofessional establishment I have EVER dealt with. Once I receive my check I am canceling this bank account. I work in a local hospital and I will tell as many people as I can about how awful this establishment and their customer service is. No care whatsoever for their customers. The owner and CEO of this company should be ashamed of how this bank is run.

• D

  Dennis Brittain
  5

  Best experience ever...great products and programs..good people..very highly recommend this financial institution!!

• E

  Emily Ciarabellini
  5

  Beautiful space. I like the sidewalk ATM as well.

  Response from the owner

  Thank you for the positive feedback. We’re glad to hear you’ve had a good experience banking at our Northgate branch. Thanks for being a member!

• a

  aaron sass
  5

  Best financial establishment this side of the Mississippi!