Sacramento Credit Union H St, Sacramento

Sacramento Credit Union Reviews

• M

  Marilyn Villanueva
  1

  I considered opening an account but decided not too after watching the TikTok of Jovanna Chaves cussing and yelling at employees at a Boba shop. I can already imagine how she treats and thinks of members.

  Response from the owner

  Hi Marilyn, Google reviews for Sacramento Credit Union are taken very seriously. The experience you described did not take place while conducting business with the credit union. Since this forum is strictly for business reviews, we have requested that Google remove this review.

• J

  Jeff Bessmer
  2

  I wanted to move my banking to a local credit union, so I got a mortgage, credit card, savings and checking with them. Holy guacamole it's been a hard few years. Their automated phone line says 'no voicemail box set up' and hangs up on you after waiting 5 minutes, which is most times you call. Their mobile app limits how you can pay off your card so you get more charges.There are a lot of internal surprise rules about when they can process certain things which will always get in your way. Definitely the least custoer friendly financial institution I've ever worked with, so I closed my accounts.

  Response from the owner

  Dear Jeff, Thank you for taking the time to review Sacramento Credit Union. We strive to provide exceptional customer service to all our members. We’re sorry to hear your experience at our credit union didn’t meet our usual standards. We will use your feedback to make us better and ensure this doesn’t happen again. If you would like to discuss your situation further please contact us at (916) 444-6070.

• R

  R G
  1

  Worst service ANYWHERE. I have been a member for years, and maintained my membership for good auto loan rates. I have attempted to apply for both mortgage and auto loans in the past year only to have my applications and emails "lost" twice now. Lots of apologies but no action. Parking is ridiculous near my branch and their online services are something out of the 90's. Once, they froze my debit card when I bought a tank of gas in Carson City. The gal at the branch told me I had to notify them anytime I planned to leave town or they would freeze my account for my own security. Telling her I travel every day didn't matter. No amount of talking could change her mind. SCU "upgraded" their on-line banking. I was locked out and the computer program stated I needed to call on the phone to unlock my account. I spent hours trying to get through. Never could get a live person. I tried at different times over several days. A recorded message eventually came on saying they were experiencing high call volumes due to the new online banking system. I eventually drove down there, having to park several blocks away and walked in. It felt so good to cancel all of my accounts with these morons. They simply can't be trusted as your financial institution.

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  MIkhail Nozdrin
  1

  Was considering to become a member with sacramento credit union but I had a worst experience ever for the first time I walked into a bank, big thanks to a supervisor name Jhonn and big special thanks to kind of unprofessional (to me) cashier name Kabao,changed my mind in a blink of an eye so thank you guys so much!

• k

  kenneth cooke
  4

  Very friendly and personable customer service. Parking can be a problem.