Russ Darrow Nissan of West Bend W Washington St, West Bend

Russ Darrow Nissan of West Bend Reviews

• M

  Mike Palmisano
  5

  Excellent Service! Got my car in without an appt. Quick oil change and car wash. Highly recommend 👌

  Response from the owner

  Thank you for the kind review Mike...:)

• T

  Tracy Betz
  5

  The service was very personable from the moment I called to schedule my appointment. Danielle and Melanie were very hospitable and honest prior to my appointment. The waiting area was comfortable with many unexpected but appreciated amenities. The service was timely and efficient. Thank you!

  Response from the owner

  Thank you so much for the great review, Tracy! We are so happy we could help you!

• J

  Jamie Budaic
  5

  I came in looking at a Murano but was totally undecided. Carson greeted me as I was looking at the outsides just outside the front door. He was super great to work with, had my best interests at heart, wasn't a high pressure sale. After driving several vehicles I decided on the Murano. I was there 2 hours past close on a Sat night and he did not seem inconvenienced. This is my first Nissan and I love it!

  Response from the owner

  Thank you for your purchase! :) It was a pleasure dealing with you. Enjoy that beautiful 2020 Murano!

• C

  Chad Noble
  1

  I took my car in for the free oil change, i went ahead and did the recommended 20000 mile maintance (im only at 18400), which was the brake flush and fluid change, first of all after my car was "done" and i was getting my bill, they called the front desk and said they forgot to do the brake fluid, so they came got the car, and just took the fluid out of the master cylinder, did not bleed the brakes to get the old fluid from the lines or calipers. i paid $129.00 for that "service" i could have done that in my drive way for $6.00. I will get my oil changed their because i have already paid in advanced when i bought the car. I dont feel that the brake flush was at all complete.

  Response from the owner

  Chad.. We absolutely apologize for this situation...We have attempted to reach out to you.., this is not the type of service we strive for and would like the opportunity to correct the situation at your convenience. Please reach Adam Retzlaff, Service director at 262-334-3333..Or call Blain Boudreau, GM at the same number...

• K

  Kathleen Kroeger
  3

  I took my car in today because my windshield washer tank was defective, the fluid was coming out of the bottom as I was pouring it in. I just purchased the car on 11/11/17 and was told it would cost me 232.00 to replace it! I sure would think that would be taken care of for no charge. Otherwise I had the oil changed and the car washed and it looked great, friendly staff. I just made my first car payment and now I have to pay for this?????

  Response from the owner

  Kathleen, we are sorry to hear about your experience but we appreciate you bringing it to our attention. We will send this to our management team.

• L

  Linda Woods
  5

  The staff was awesome and made buying a very comfortable experience! I left with the exact car that I wanted at a good price!

  Response from the owner

  Thank you again Linda for the great review, we really appreciate your business....

• L

  Lori Yogerst
  5

  Welcoming and knowledgeable team of professionals here. Jacob Wilson was a very knowledgeable and thorough sales professional and provided personalized care. Jacob provided timely service and additional resources on the features of the vehicle we selected. Also with our purchase, a donation was made to the Send a Kid to Camp Campaign with the YMCA. Highly recommend purchasing your vehicle here.

  Response from the owner

  Thank you for your kind words and the great review for Jacob. I will make sure to pass on your feelings. Our desire to make every customer interaction as enjoyable and easy as possible. Have a great day.

• D

  Dawn Cherney
  1

  We were very disappointed with our experience. The customer service person did not follow our instructions. We wanted to work with the Mgr. NOT a sales rep. We told the sales person where we wanted to be in price and as usual they went back and forth with us 3 times. We finally left. We felt they weren't listening to us or our needs. We have purchase 3 vehicles from Russ Darrrow. Not sure we will go back.

  Response from the owner

  Dawn, we are very sorry to hear that you were not satisfied with your visit. I was unaware that you had made that request and for that I am very sorry. If there is anything we can do to rectify the situation please reach out to me and let me know. My name is Glenn Leinen and I am the General Manager. You can reach me at 262-334-3333. We will share your comments with our management team.

• M

  Michelle Wierschem
  5

  Carson was a very low pressure sales person. He was thorough with explaining the car features and the details of the dealership/service area. Dana was also very thorough and helpful!

  Response from the owner

  Thank you Michelle! Enjoy your new car!:)

• S

  Sarah D.
  5

  My husband and I stopped in to Russ Darrow -sarah in West Bend on 9/29/18. Our experience was nothing but spectacular. We were on the search for a safe, dependable, used car with lower mileage for our daughter for the remainder of her time in college. Our salesman was Costa. He was very welcoming, real, and made my daughter feel very comfortable when she stopped by to test drive. We spent 8 hours at the dealership and left with a new 2018 Nissan Sentra. We also worked with Jean (salesperson) and the Finance director who always made is feel welcome. It was truly a great experience, painless, and in the end, super happy with our decision to go there. Our daughter loves her car and we know she will have a safe car to finish school and beyond.

  Response from the owner

  Hi Sarah, we are excited that you and your husband had a spectacular experience with us. Thank you for the great review! We are glad you were so pleased with the service you received at our dealership. Here at our dealership, we strive to make sure that our sales team is as knowledgeable as possible. This ensures us that our customers are well informed when deciding which vehicle is right for them.