U.S. Bank Branch W Washington St, West Bend

U.S. Bank Branch Reviews

• N

  Nicholas Gambino
  1

  I waited there for over 30min. What the main problem was the 2 people i seen were doing nothing standing around. One of them had the drivethrough, no vehicles come through the entire time i was there. Wasn't until 20 before she went around and ask if we needed help, but she could only help pleople who had to make cash deposits no withdraws. Not forgetting there were 10 people waiting! Only 1 person behind the counter. Please relay message. They need to be organized to get their customers in and out in a reasonable time. Help one another when you see your coworker behind, that one person behind the counter was the only one working while i was there. Thanks again Nick.

  Response from the owner

  Thank you for taking the time to review our West Bend Branch, Nicholas. We are sorry to see that further help wasn't offered when you and other customers were waiting so long. We would like to offer our assistance and share your experience with management. Please send us an email to [email protected] with your phone number and reference number 3564, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• i

  itsmeMikeD
  2

  The entrance for the bank needs some serious work! Very dangerous crossing the road just to enter. Also the rocks at the entrance could be moved, they are out of place and don't need to be there. Other than that it's just another federal bank. Not much to say here.

  Response from the owner

  Thank you for the honest feedback, Mike. We'll be sure to pass this review to upper management to ensure awareness is raised for the concerns you mentioned. Take care and stay safe. ^Larisa

• L

  Lana
  4

  They have the slowest/pokey drive thru ever! There is usually only one person in the drive thru and never do they have back up for help. I am updating my review as I feel their service improved.

• D

  Dawn Albrecht
  5

  Suzyette F. helped me set up all of our new company's business accounts. She was knowledgable, friendly, and very helpful! She made something that felt very intimidating go smoothly. Her follow-ups have been very helpful!

• K

  Kevin Vincent
  1

  $7 to cash a check?!!!! lol. crooks. never will do my business here, ever!!!!

• S

  SD E
  2

  Slow, Slow, Slow! Will have lengthy conversations with each other, or customers, when there's a line of people waiting.

• t

  tim kocher
  4

  Sometimes understaffed, but for the most part, very friendly, prompt, and helpful!!

• t

  thascrewup
  5

  I was rating the comment from the unhappy person