Rio Grande Credit Union Unser Blvd, Rio Rancho

Rio Grande Credit Union Reviews

• B

  Bea Cruz
  5

  Great customer service and knowledgeable employees. They have various products to meet customer needs. Plus I always feel like a valued customer when I go into the branch.

  Response from the owner

  Hi Bea, Thank you for taking the time to give our Rio Rancho Branch such a great review! We strive for our members to feel welcomed and appreciated when they come into RGCU. We look forward to serving you in the future! Sincerely, David M. Rio Grande Credit Union

• n

  n h
  2

  The online banking system is terrible. Signing is is never easy. Wells Fargo online banking is so much better.

  Response from the owner

  Hello N H, RGCU is always looking for ways to improve our member service, and that includes making our mobile banking experience a seamless one. We would welcome your feedback on how to improve our mobile services. Will you please email us - [email protected] - your contact info, and we will ask someone to reach out and assist you. Sincerely, David M Rio Grande Credit Union

• R

  Raquel Garcia
  5

  I had the most amazing experience. Melissa helped me open an account and got me approved for a car loan so fast! Everyone was so kind! Definitely will refer people to use this credit union!

  Response from the owner

  Hi Raquel, First and foremost, welcome to the RGCU family! We take great pride in providing our members with fast and friendly service, so we are thrilled to hear it seems as though we are on the right track :) We'll be sure to share your kind comments with Melissa. Thank you for choosing RGCU - we look forward to providing you with excellent member service for many years to come! Sincerely, Olga M. Rio Grande Credit Union

• W

  Warrior
  1

  Worst customer service I've ever seen in my life and where? At a bank? Are you kidding me?! I'm sure the manager at this bank she must be just like them or else she wouldn't hire people like that where they should work at a Zoo not a bank! You guys need to go to some good schools and learn how to communicate with people and treat them right! Shame on all of you!

  Response from the owner

  Hi Sam, We are so sorry to hear it seems as though we have fallen short on providing the excellent service we always strive to provide. Our team tried to dig in to what may have happened, but couldn't find any information using the name you have listed on your Google profile. With the being said, we kindly invite you to email us at [email protected] with the best phone number to reach you at. Your feedback is important to us as we never stop looking for ways to improve. We look forward to hearing from you! Sincerely, Olga M. Rio Grande Credit Union

• J

  John Lissner
  1

  Horrible customer care.. I showed up about 10 minutes before closing. Deposited $500 and needed to swap 20's for 100's. By the time they finished the deposit it was 3 minutes past closing. She asked for a signature then said she closed the teller and couldn't swap the bills since they closed. No apology, she was sarcastic and rude. I was there prior to closing and should have been taken care of prior to them closing things out. She spoke over me multiple times and was very unprofessional.

  Response from the owner

  Hello John, This is not the experience we strive to provide our members. We'd love to learn more about your visit and how we can make this right. We ask that you please send us an email at [email protected] with the best phone number to reach you at so a member of our management team can get in touch with you. We value your membership and look forward to providing you with better service in the future. Sincerely, Olga M. Rio Grande Credit Union

• M

  Maxine Martinez
  5

  The branch manager Melissa is great, my kids and I had some issues after setting up some new accounts and she was great about getting everything tracked down and corrected. Thank you for the excellent customer service!

  Response from the owner

  Hi Maxine, Thank you for the feedback! We're sorry to hear you experienced some issues setting up your new account. However, we are glad to hear Melissa was able to get everything corrected and up and running for you and your family! We'll be sure to share your kind words with Melissa and the team. In the meantime, we want to thank you for your membership and tell you how excited we are that you are a member of the RGCU family :) Sincerely, Olga M. Rio Grande Credit Union

• A

  Amy Enriquez
  4

  They refused to help me dispute a duplicate transaction. Stated they only help if it’s fraud. My solar company refuses to refund the duplicate payment, told me to dispute with my FI who I have banked with for YEARS. Rio Grande said they don’t dispute things and cant help me unless is fraud. I work at another local credit union and assist my members with disputes all day long. Now I’m out $70 because no one has the same courtesy to assist me. Edit: received a call from Katie the manager at Cabezon. She explained why a dispute was not possible instead of basically what I was told of “we don’t do that”. I understand why they simply can’t dispute transactions due to Visa and change back rights. She tried to call Vivint to help me and I appreciate her going above and beyond. Katie helped remind me why I’ve been a member for 10+ years. Thanks for the help Katie!

• A

  Amanda Padilla
  1

  This location should make sure all tellers are trained the same before letting them represent the company. Since my last visit, I have talked to a large amount of people about my experience at this location. Surprisingly, many were able to describe the teller I was speaking about. Several pleasant experiences by many customers ruined by one teller with a bad attitude.

• A

  Arial Sanchez
  2

  Got off the phone with my niece has had horrible experiences here at this bank with a specific teller, told her she should switch on to my bank and go to Nusenda where all the ladies I deal with are genuine sweethearts. When dealing with customers explain why your doing something dont expect them to know and be rude about it.

• A

  Anonymous W
  1

  They charge to transfer money at ATM. Nusenda doesn't charge. Rio grande credit union charges you for EVERYTHING. THEY ARE COMPLETELY INCOMPETENT. Do yourself a favor and go to nuSenda. Stay away from Rio Grande credit union.

  Response from the owner

  Hello, We understand how frustrating it can be to incur a fee. We value your membership and would appreciate the opportunity to make this right. With that being said, we kindly ask you send us an email at [email protected] with the best phone number to reach you at. We would like to learn more about your transaction and discuss ways you can avoid any fees going forward. Thank you for your membership - we look forward to hearing from you soon. Sincerely, Olga M. Rio Grande Credit Union