Nusenda Credit Union Unser Blvd, Rio Rancho

Nusenda Credit Union Reviews

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  ricky I
  1

  I’ve had 2 account since 2015 And just closed them due to having to go in every month to get authorization to deposit money into my account for a debt that was paid off mid 2019. As I spoke to the many tellers, 3 personal banker, branch manager, customer support and all of them have told me. Oh we took care of it, you won’t need to worry about it anymore. But yet it’s still any issue 2 years late. Nusenda you all, really need to work on your customer service skills and figuring out how to correctly remove someone’s paid loans from their account so they’re not dealing with it every month for two years.

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  Carlos Enriquez
  5

  Nice people helped both me and my gf with credit cards. Their cards have some of the best rates I've ever seen and is the best bank I've ever had. Improved my credit with their secured cards and now its way better than I'd ever thought it'd be.

  Response from the owner

  "Hi Carlos and thanks for the awesome review! We'll be sure to pass your kudos on to our team at the Unser branch, so they know about your great experience. Thank you for choosing us to be your credit union and for your membership!"

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  Maxine Martinez
  1

  I used to really like Nusenda until recently. They clearly don’t train their staff as I have had not one, but several issues with their staff providing incorrect information. I also had an electronic funds transfer TO them from another bank that they put a hold on and did not inform me until I called to find out why I had no access to the funds. Violation of regulation E, receiving bank is supposed to credit immediately. I decided to move mine and my kids accounts to another CU

  Response from the owner

  Hi Maxine. We are sorry to hear of your experience and will do all we can to address your concern. We are currently researching and will have a member of our management team reach out to you to discuss this matter further. At Nusenda, we value our members and are committed to providing a superior member service experience. Thank you for allowing us the opportunity to rebuild your trust.

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  Vikki Hernandez
  5

  Worked with Leo Hernandez on refinancing our daughters car. He made everything so fast and easy. He was so pleasant and professional to work with. What a great experience.

  Response from the owner

  Hi Vikki and thanks for the awesome review! We'll be sure to pass your feedback to Leo. Thank you for choosing us to be your credit union and for your membership!

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  Samantha Duarte
  1

  Went to my bank today received horrible service. I was robbed and assaulted in ABQ. I was trying to get my account situated from the thieves that stole from me. I again felt violated from my own bank not wanting to help me resolve the problem because i didn't have clear identification, When clearly i explained to them that my ID was stolen, However i had an ID that could clearly identify me and still Eric Ruis ans staff refused to help me. Very disappointed and i recommend a new bank somewhere else.

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  James Bandy
  4

  The drive up teller is completely cool. There's no window to see the teller so you wonder what's up. Then you begin the transaction and poof! Up on the screen appears a teller working from a remote location. No suction tube to send your checks etc. There's a scanner built right into the machine. Way cool experience. I've been inside a few times as well and the employees are great and it's almost never busy.

  Response from the owner

  Thanks James! We're happy you like our drive-up teller feature, and we're glad to have you as a member-owner! ~Nicole

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  Erica enjoy every Moment of your life
  5

  There are extremely nice always have a smile I’m so happy I switched to them I’ve have been to othe banking services over my years and Nusenda makes u feel at home. Love there live teller drive thru too! Keep up the great work!

  Response from the owner

  Hi Erica – thank you for sharing your positive experience at our Unser branch and for being a member-owner!

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  Claudia Edinger
  1

  Lobby Saturday hours of operation were not accurate. Was not open at 1:30 PM and hours posted online stated open until 6 PM.

  Response from the owner

  Hi Claudia and thank you for reaching out. We apologize we weren't able to serve you. Our website shows the Unser branch lobby is open until 1 p.m., and that our drive-up video tellers are available until 3 p.m. on Saturdays. Would you please share your contact information at this secure link? We'd like to know where you saw the incorrect hours so we can make it right. We appreciate your membership! https://www.nusenda.org/contact-nusenda

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  Mr. President
  5

  Excellent service is not what you find here. I would rather cash my check at Walmart and Walmart is pure cancer so that should say something about the awful experience that I have had with nusenda. I would never recommend this place, there is no customer support network, if you have an issue they just sweep it under the rug. The owner only cares about customers who have a good experience.🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼🖕🏼

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  Robert Lino
  1

  God awful service. Won't give receipt on loan payment that was made in cash. Never had this problem until this place got new staff. Getting the loan paid off as fast as we can so we don't have to do business with this place. Never dealt with people as rude as this. Just unacceptable.