Resource One Credit Union W Airport Fwy, Irving

Resource One Credit Union Reviews

• S

  Stacy Omo-Iyase
  1

  Paid off auto loan in 2018, to this day never received the title and found out the did not file paperwork properly. Worst bank and very unprofessional staff. I would never recommend anyone to use this credit union. Constantly, received different information from person to person. Staff not properly informed and very rude and some of them are aggressive and ghetto. Also Lanka Miles is aggressive and unprofessional. Did not disconnect the call and heard her gossiping to Kianna. So unprofessional!

  Response from the owner

  Hello Stacy, We apologize for your less than satisfactory experience with us. We have sent your information to our Titles team to investigate this matter further. The team would like to speak with you to discuss this situation in depth. You can reach us by emailing [email protected]. We look forward to speaking with you.

• G

  Guerin Woodgate, Jr.
  1

  Absolutely terrible experience using Resource One Credit Union for an auto loan. This company was selected by the company that sold me a car and the auto loan experience was so terrible I opted to pay off the loan years early as it was not worth financing due to the many mistakes. Now that the car was paid off a month elapsed after requesting the title and closing the mandatory savings account yet nobody bothered to process anything. Avoid Resource One Credit Union and if you do use them, watch for the bogus finance and late fees.

  Response from the owner

  Hello Guerin, We are sorry to hear about your disappointment with us, and we would like to find out more about your situation and prevent it from happening again in the future. Please contact us at [email protected] with more information, so we will get you in touch with a team member who can help.

• M

  Matt Capps
  5

  Thus bank has given a young man like me more opportunities to prove myself than I can list. I initially started with them about 5 years ago and they have really helped me pursue my goal of buying a home. I understood to establish myself I had to start small so Im.layomg off my 15k loan for my motorcycle now! They have forgiven me when funds are low and a little and have refunded many overdraft fees and Insufficient funds fees. I can tell you how much thay has helped my family. During these past few tough years they have really stood by our side and continue to do so!

  Response from the owner

  Hello Matt. We are grateful for your kind words and recommendation for our credit union and we are glad to hear that you enjoy the service we provide. Our Irving team will be happy to receive your feedback. Thank you for taking the time to leave us a review, and have a great day.

• L

  Lady C
  5

  I wanted to lower my monthly payment on my car and this credit union made it fast and easy . The representative ,Jose was very knowledgeable of the products as far as warranties and other products they have to offer, everything went very smooth Im referring everyone I know.

  Response from the owner

  Hello Lady! We are happy to hear that you have had a great experience with us. Thank you for taking the time to recommend us to others and provide a review for our team. Have a great day.

• Y

  Yesi
  2

  Staff is nice but lately have had issues. Have had problems when using the ATM to make cash or even check deposits either machine is not taking the bills even though they are new or not wrinkled and had issues with it accepting the signed check just the other day. Also, the deposits don't go through (post) the day they are suppose to (on business days) and the 24hr service that is offered is pretty much the run around. Use to love this bank but lately not so much.

• K

  Kayla Sa
  1

  Went in around 5:10, to ask what is needed to open an account and didn’t have the proper items. Told the clerk that I will be right back. Came back around 5:20 to be told that they couldn’t assist me due to them closing in 10 minutes and that it takes about 15 to open an account. This is bad service, due to the fact that once I customer inside your doors before 5:30 you should be able to assist them in whatever it isn’t that they need instead of turning them away. Poor service. A customer went in after me and they weren’t turned away....

  Response from the owner

  Hi Kayla, we are sorry about your experience and want to apologize that they didn't take the time to open your account. We will definitely be passing your comment along to the director of that location so they can address. Again, we apologize and hope you have a great day.

• A

  Arnulfo Martinez
  5

  I love this credit union. I have been with them for 6 years and am so glad I have been with them. They are so lenient, the fees are so much better then a bank and their fees. Everytime I hear someone complain about thier bank I instanly refer them to my credit union. I got personal loans, car financing, and a badass credit card.

• C

  Collin Steele
  1

  Beware this is the one branch that does not offered shared branch services and it isnt disclosed until you've wasted your entire lunch break and are at the front door. Shared branching was the whole point of me banking here. My lawfirm is in ftworth and the next nearest branch is a hour away. Extremely disappointing.

  Response from the owner

  Hello Collin, we are sorry to hear about this experience. Unfortunately, our Irving location does not currently offer shared branching services. An easy way to find out if a location near you has this service is to visit the CO-OP website https://www.co-opfs.org/Shared-Branches-ATMs.

• C

  Christina Garza
  5

  Exceptional friendly and professional customer service. My first day doing business at the Irving location showed me that they will go above and beyond for their members. They have a member for life. I wish I could have found them sooner

  Response from the owner

  Hi Christina! Thank you for joining and for the great review. We appreciate the feedback and hope you have a great day.

• S

  Shaz AW
  1

  They kept us waiting for an hour and 15 minutes before they let us speak to anyone for opening a new account and applying for a loan. The branch manager didn't bother to take care of us and just kept walking from one side to the other.

  Response from the owner

  Hi! Thank you for providing us with this feedback and we apologize that you had to wait. We will send this review to the regional director of that location so they can assist the location with adequate wait times. Have a great day.