Regions Bank E Main St, Cartersville

Regions Bank Reviews

• E

  Emily marschner
  1

  Just started a account here usually have go to the Rome branch this was my second time going into this branch. Was not a good experience! I felt like I treated like I could not afford to be there. I felt so judged. She was questioning me about my deposit about making like I couldn't afford it or I was lying. Like where did the money come from. I felt very uncomfortable. Then my check was held for oddly strange amount of days. With a notice that with confidential information it would not be paid. I felt very judged at this branch and will not be returning! Worst first experience with a teller.

  Response from the owner

  We don't like hearing that you feel this way after your visit. If we can further chat with you, please send over an email to [email protected]. -Ana

• D

  Donnie Cantrell
  1

  I have been a customer of Regions Bank before its was Regions it was Etowah Bank I have had account with them since I was 14 personal account and know have a business account with them went into the branch to take care of some business never got greeted and when the two tellers figure out who was going to lunch then they decided to help me I am the owner of my business they would not give me a debit card for my business account for my husband because he was not own the account never been a problem before I guess because before everyone knew me on a first name bases its said because everyone in the Cartersville branch is different than before Red Flag automatically should have told me something then the one teller that I did recognize wants to talk down to me when a few months ago I was in the branch and made deposits and she deposited the wrong amount I understand because she was in training we all have to learn but then for the branch to be so rude I will be moving all of my accounts to another bank and my family also accounts with you guys that will be moving to where our business is appreciated good bye Regions 👋

  Response from the owner

  We'd like to apologize for your experience, Donnie. If we can further chat, please send over an email to [email protected]. We can get in touch. -Ana

• N

  Nelishia Whittemore
  5

  On 8/20/2021 I went in to open a personal checking account for myself. I already have a joint one. I was met with Tammy Smith who answered my questions in a professional way and offered suggestions and advice. Even though they were short handed, she never once acted rushed or stressed with me. I felt as if I was the only customer she'd have all day. I felt so happy and accomplished that day. I really appreciate how they make you feel here and deal with your professional needs at the same time. This is my hometown bank. If you go in, ask for her and tell her Mrs. Vera Whittemore sent you.

  Response from the owner

  We're so glad to hear that Tammy provided such an exceptional experience for you! Thanks for sharing! -Tyler

• F

  Fartema Fagin
  5

  My adult son received a refund from Floyd Professional Billing. The teller at the Cartersville location stated there was a percentage charge since my son did not have an account with Regions Bank. I referred her to the letter from Floyd stating there was no charge if check was cashed at a Regions Bank. Teller training??

  Response from the owner

  Hello, there! We're sorry for any trouble you have had. If you would like to further chat with us, please feel free to email us at [email protected]. -Ana

• A

  Andrew McMillan
  5

  After having an issue with the ATM, Katie went out of her way to make sure I got my deposit ASAP. The following day, I had to confirm the transaction (which I was not able to call until 5 mins before close). Katie still took my call, was very friendly, and made sure the transaction still went through that same day. Thank you Katie, and Regions bank!

  Response from the owner

  We're so glad to hear that Katie provided you with an excellent customer service experience! Let us know if we can help in the future!

• P

  Penny King
  5

  The best bank we have ever found. Always available to help no matter what the issue.Friendly, offers w wide variety of services. Our local branch here in Cartersville has some amazing people, from the manager to the tellers, they always have a smile for you.

• J

  James Hardee
  1

  This locations ATM deposit is down everytime I need it I do not understand what the problem is for it to be down so often Only location available It's so uncalled for And so inconvenient I have complained many times but this branch just doesn't care very sad

  Response from the owner

  We're sorry to hear you have had trouble using the ATM. Our team has made sure to report this ATM. If we may ever further assist you, please send us an email to [email protected]. -Ana