Wells Fargo Bank E Main St, Cartersville

Wells Fargo Bank Reviews

• s

  stephanie Gargiulo
  1

  Wells Fargo is unethical. Their banker committed a data breach and accessed my private information and canceled my business card and claimed it was lost and if shut my business down for 5 days and i lots money. I had my card and my card was never lost nor did I ever want to cancel It. It took a month to resolve. They paid me $50 after hours and hours on the phone fixing their mistake and dealing with their disrespectful executives! They think $50 will gain my trust back? Seriously…. No one cared when I told them family is removing all of our LLC bank accounts and personal bank accounts… should have listened when I saw that documentary about all the fraud Wells Fargo is willing to commit . Completely unethical and willing to break laws! Nothing has changed since their last scam! Horrible customer service! After I get my rewards all of money and families money will be removed asap ! Sad company!

  Response from the owner

  I'm truly sorry to see this, Stephanie, and I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• s

  shelley dunn
  1

  Horrible customer service, I waited in here for around 40 min to open an account, I gave the teller my ID so she could add me to the queue. I waited patiently and the two people ahead of me were helped. I sat for an additional 15 minutes and no one was in the ladies office, nor was anyone offering to help me. A lady walked in and the lady in the office helped the lady who walked in almost immediately. I was going to switch to this bank but I will take my business to another location. DO NOT WASTE YOUR TIME AT THIS BRANCH. They are clearly not worried about their numbers or customers.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• C

  Cathy Duke
  1

  My daughter received an insurance check and wanted to put some of the check in her account and get some cash out to spend. She went to the teller named jalia and the teller told her she could have up to 2500 dollars of the money.. My daughter hands over the check and then all of a sudden jalia tells her she can't have any of it because she was negative 60 cents in her account.. She was negative 60 cents due to them taking a monthly service fee...jailia got angry and started giving my daughter and her fiance an attitude.. My daughter is autistic and has anxiety issue so this scares her.. this turns into a big fiasco with the bank manager coming over to them with an attitude. You would think the money was the managers and jailia not my daughter's they way my daughter was treated was very poor .. This caused her a panic attack.. This bank doesn't care not one not about their clients.. We might just be small not rich people but I'm sure there are a lot of us...I urge everyone I know to take your money out of this bank before you are treated like you're nothing because your not rich.. I've attempted to call this bank several times and no one will answer...I only wish I know this managers name. As soon as I can I am closing my account there and so is my daughter.. Now in my opinions this is the worst company in Cartersville...I will sing like a song bird to all I people I come in contact with about in my opinion a horrible greedy company

  Response from the owner

  Your review concerns me, Cathy, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social

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  lynn richardson
  1

  Went into the bank At Cartersville,Ga to open an online account. The young man did not help me at all, telling me I can do this at home. I am a 70 year old women I do not know how to navigate most of this technology. WOW what disrespect is all I can say.Customer Service has gone to hell in a han basket is all I have to say. I am going to close out my account and go to Chase where they go out of there way to help their customers. If I could give this a minus 100 stars I would.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• D

  Dakota Martin
  1

  My fiancee banks with wells Fargo and has been with them for one 3 years and she just got a settlement check from our car wreck and the told her when we went to deposit it she could have 2500 cash and the rest of the check go into her account then they go back on their word after we done accepted it on the pen pad now she can't have her money until the 10th of this month but we can pull $225 out tomorrow and the clark and her manager got an aditude with us and made my fiancee cry and on top of that my fiancee is autistic so we will never bank with wells Fargo ever again

  Response from the owner

  Hi, Dakota. I'm disappointed to learn about your experience with this branch associate at this location. This is not the customer experience we strive for, and I hope you and your fiancé will accept my sincere apology. I'd like to forward these concerns to the appropriate teams for further review. Please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your Google username and review as well (no account numbers). Thank you for your feedback and I look forward to hearing from you. -Nick, Wells Fargo HL Social

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  Theresa Price
  5

  Amazing customer service would highly recommend this branch to anyone who is changing banks or just needing to do personal transactions for any of your Wells Fargo accounts. I love dealing with Meredith she is professional, fast and friendly. Thank you Meredith and Wells Fargo for the many years of great customer service 👏👍💞

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Theresa. It’s wonderful to see that you’ve had such a positive experience with Meredith. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• K

  Kingston Slasher
  1

  Unfortunately no option is present for 1/2 star; Bartow county residents listen up! Closing my suntrust (across the street) acct of 30+ years as the recent Truist merge will not give it’s customers access to their accounts via Quicken! So, it’s off to Fargo with $1600.00 for deposit to my newly opened account. Decided to try their “convenient” drive through - TWO lanes were packed and didn’t move for FIFTEEN minutes! So, I thought I’d go inside in an attempt to deposit my hard-earned cash. I waited (standing up and eventually sweating; about to fall over) inside behind ANOTHER long line for ANOTHER 15 minutes where eventually somebody with an “in training” sign deposited my funds from suntrust / Truist bank. ‘Ya think I said thank you after all this? BTW, their were SIX EMPTY TELLER STATIONS and 2 additional ones were being manned. I hope this is NOT the shape of things to come.

  Response from the owner

  Thank you for taking the time to share this with us. This is not the level of customer service we strive for, and I want to make sure your experience is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

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  Emily Green
  5

  Much better than BOA. We have multiple checking and savings accounts, and I have used them for an auto loan in the past. I've never had a single problem. Banking app works great. I can call and actually talk to a person. And they still have safety deposit boxes. Service has always been polite and helpful.

  Response from the owner

  I’m glad to read you had such a wonderful experience at this location. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social

• E

  Esmeralda Rodriguez
  1

  I normally do not like to ever leave a negative review, however I am very disappointed with the services provided here. Stephanie Chatham mortgage loan officer, was supposed to meet me for a loan, I gave her the courtesy of waiting 15 minutes without ever receiving a call, and she did not show up to the appointment. This was very unprofessional, and I will be doing business elsewhere.

  Response from the owner

  I can understand how frustrating this must have been, Nick. I hope you'll accept my apology for the missed appointment. To ensure I can forward this issue to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to the chance to assist. -Janet, Wells Fargo HL Social

• J

  Jae Smith
  1

  I wish I could give zero stars! I normally bank in Duluth with Wells Fargo, and I’ve never had a problem. Came in today for simple paperwork I thought, to transfer a power of attorney I came in 45 minutes before closing and was unceremoniously turned away! I was told it was too late in the day for that type of transaction and I need to make an appointment. Unacceptable, poor customer service! Tried to explain that my parents are sickly, one is in hospice care, not an ounce of sympathy or help! Will be banking elsewhere! Shame on you!

  Response from the owner

  Let me look into what happened during your visit, Jae. Please email [email protected] with some additional details (no account numbers). Be sure to mention this review in your email. Thanks in advance. -Liz, Wells Fargo HL Social