Regions Bank Lebanon Rd, Nashville

Regions Bank Reviews

• A

  Arron Breeze
  1

  Some of the rudest employees ever, I don’t even write reviews but they deserve all the credit. There terrible , I left another bank to come open an account with them and I can better service at a grocery store. I called in to fix a problem with my account, the attendant on the phone didn’t say hello nothing just I’m putting you on brief hold, which turned into 15 minutes of just waiting then when she was ready I needed a moment and she just hung up the phone, I called back and the next person was just as rude, It’s ridiculous but what I do know is I can control who I bank with it’s privilege for me to bank with them not the other way around.

  Response from the owner

  Hello, Arron. Your review and experience are very important to us! We’re so sorry for the negative experience and treatment you received during your attempt to contact us. If you allow us to document this properly, please connect with us via email at [email protected] to share more. We’ll make sure to reach out and speak more. - Hector

• C

  Christi Covington
  1

  Some of the rudest people I've ever seen. This is why alot of people are moving away from traditional banks. I watched them act so snotty and just nasty to people. No smiles. No hellos. The guys at the counter act like you are annoying them by visiting the bank to do business. They should be kind to customers because they can take their money elsewhere. They did just open a brand new Chase bank within a stone's throw of Regions. I went into Regions because I was taking my elderly father to run errands and just watched the interactions as well as had my own. My experience totally solidified why I don't have a bank account there. NO ONE should be treated so poorly by some rude lazy tellers that have a chip on their shoulders, and who wanna be ugly to everyone they have to deal with. It doesn't cost anything to be kind. There's enough ugly in the world...

  Response from the owner

  We're sorry to hear that this was your experience. If we can further speak with you, please send us an email to [email protected]. We'll be in touch! -Ana

• M

  McKayla Cruz
  1

  Worst bank ever. The investment team here is awful. Just go some where else. Don't waste your time.

  Response from the owner

  We don't like hearing that you feel this way. If you would like to further discuss these details, please send over an email to [email protected] and we'll be in touch. -Ana

• K

  Kelly L.
  5

  I can’t express how grateful I am for Jana and this Regions branch! I received an email yesterday morning regarding a hold on my account that I needed resolved ASAP. I tried a Regions location closer to my house, but they were closed even though they were listed as open online. I got to this branch very close to closing and Jana and the staff were gracious and resolved the issue in record time. I will definitely be going to this branch in the future for any of my banking needs. Thank you Jana!

• K

  Kristen Wadsworth
  1

  I walked in, went up to the teller and said “Hi, I’d like to deposit this check”. The woman said “Are you gonna be nice?” I just ignored her but now wish I would’ve questioned her. What’s that supposed to mean? I’m guessing because I look young and was wearing a tank top? Very unprofessional and uncalled for. Instead, do your job and say “we can take care of that for you” instead of judging me based off of the way I look and making me feel uncomfortable.

  Response from the owner

  We're sorry to hear that this was your experience, Kirsten. Our team is happy to take a look at these concerns and have them documented. Please send us your phone number in an email to [email protected] and we'll call you. -Ana

• J

  Juls E.
  5

  Thank you Sonya White for your help and going above and beyond! Your kindness made our day easier! 💛

  Response from the owner

  Thank you for sharing with us! So happy Sonya could brighten up your day! -Trish

• C

  Constance Lynch
  1

  Wouldn’t even give them one star honestly. If you want a bank that understands what it means to be understanding through a pandemic stay as far away from regions as possible they don’t care about anyone but themselves.

  Response from the owner

  We're sorry to hear that this is your impression of us. Our team is happy to take a look at these concerns and have them documented. Please send us your phone number in an email to [email protected] and we'll call you.

• J

  JS “Js R” Reynolds
  1

  Terrible customer service from the branch manager. Went through the motions and never seriously tried to resolve our banking issue...one that Regions caused in the first place. Hopefully, no one else is erroneously blocked from accessing their funds.

• J

  Jerry Fisher
  5

  This Regions Bank Has The Best Staff Members Working There They Are Wonderful People They Are A Number One Their Great People

• B

  Bobby Robertson
  1

  The branch manger is mean as hell and the people don’t help very well every one is not so nice there is a selection of people that actually dose there job