Old Hickory Credit Union - Nashville Branch Donelson Pike, Nashville

Old Hickory Credit Union - Nashville Branch Reviews

• C

  CAretha Joyner
  5

  I had a great experience with my loan officer ☺️ (Leslie), she kept me informed with each step. She checked on me & was able to get me the best rate. I am a long time OHCU customer. I moved to a different state many yrs ago, but never will I move to another banking institution! I love OHCU ❤️! THANK YOU LESLIE.

  Response from the owner

  Thank you for taking the time to leave such a kind review. I'll pass this along and I'm sure it will bring a smile to Leslie's face. Thank you for your business!

• M

  Melissa Marlow
  1

  Do not do business with these people. This is the absolute worst financial institution I have ever encountered. I was hung up on by a rude person when I called in to respond to a correspondence I received. Completely unprofessional. The President is crippled when it comes to communication. And it goes downhill from there. They are vindictive and retaliate as if they are in a personal relationship vs a business relationship. They're just unfortunate people who don't know any better.

• A

  Anne Dixon
  5

  Visited to talk with someone about an auto loan today. The branch manager Desireé sat down with me and helped me work on what I can do to get the best auto loan possible, even though we realized I will probably need to complete the process out of state due to a residency issue. She didn't waste any time and was very thoughtful, knowledgeable, and courteous to a non-member. Thank you!

  Response from the owner

  Anne, thank you for your kind words. We appreciate you giving us the opportunity to serve you. We hope to be able to help you further in the future.

• A

  Andrea Wright
  1

  I called the branch today because i was trying to figure out how to make payments through the app,however they make it so difficult to make a payment the website is made to discourage you I assume so that you will start your banking with them, however I had that in mind until I had the displeasure of speaking to JESSICA. I was discouraged when i called thinking JESSICA would put my mind to ease and pleasantly explain and walk me through the process since this is my first auto payment with them but she immediately told me she do i sense hostility and should I end the call.WOW is all I have to say. I myself work in the service industry and her attitude is the absolute worst ......so i guess my money my savings and all future loans will continue with Regions bank ....i didn't say script i said book ...do you know how many people that call me angry frustrated as long as they are not cursing me i give the the highest level of customer service that could ever be provided ...Let's be honest your app and website is not the most user friendly actually very confusing.... Jessica acted like i was calling her every name under the sun .......I was frustrated clearly but she 'JESSICA" doesn't know how to deal with frustrated people......unfortunately that's part of the JOB .... I must say I wasn't surprised at all when I read over the reviews on your website at all.After my call with JESSICA i knew to run right to them as everyone who has encountered her obviously has or if not her obviously you have more than one bad apple ....Such a shame to START off on such a bad note ........Hopefully i will never need help again and hopefully everyone who calls in the future is over the moon happy lol

  Response from the owner

  Andrea, We apologize that you had a bad experience today. We have forwarded your thoughts above to the appropriate people. For what it is worth, we can assure you that no one reads from a script, which you expressed concern with during your call. That is not how we operate. We always strive to provide great customer service and do take our fails to task to improve.

• J

  Jessica Vincent
  1

  I have banked with OHCU for over 15 years specifically the Greenbrier Branch. When I opened my account they had me add a beneficiary to the account and it came with a policy for $2,000. My husband named me his beneficiary as I did him when opening our account. Upon his passing they knew nothing of the beneficiary or the insurance policy and allowed another family member to close his account. When my grandfather passed away same thing the person he had requested to be as his beneficiary disappeared off his account and another family member closed the account. In my opinion it is who reaches the bank first seems to be the ones to settle the account and not the one that the account holder had appointed. We were in office when opening all said accounts and know who was appointed to all accounts in this review. Recently my father passed and had an account with OHCU. The process was nothing but a headache when we were trying to close his account. We spoke with countless people, were given the run around repeatedly, and were told that someone else was on the account and needed to call in. When the said person called in they said they didn't see their name but the initial caller needed to call in as they were the one on the account. We repeated this for 2 weeks. DO NOT open an account here and if you have a current account call and verify if and who your beneficiaries are and the insurance policy upon opening your account. We have called the insurance policy company with the provided information that was mailed to us when the account was opened and they cannot find his account. DO NOT purchase life insurance through them or their vendors.

  Response from the owner

  Jessica, We are sorry you have had this experience. Your statement above is being forwarded to the appropriate departments for review so that we might be able to get to the bottom of this issue. Thank you for bringing this to our attention.

• A

  Allen Layman
  5

  I went in for an auto loan and I was treated very fairly during that transaction. I even got to meet one of the underwriters who made the decision to loan me the money and the rate. I was able to finance the car as well as roll in some of my higher interest debt to get on the road to paying those off. All in all a great experience and I opened up a savings and checking account while I was there and will be moving all of my banking here.

• E

  Erika Larsen
  2

  Staff was helpful in helping me securing a car loan. However, for some reason they cannot seem to get it together to process my payment correctly every single month. I have emailed my loan representative NUMEROUS times with no response. I called as soon as I got my first late notice and the woman told me that they had processed it into my checking account although my car loan number is in the memo. She instructed me to write CAR LOAN into the memo as well so they knew to process it that way. I did as instructed. I STILL RECEIVE LATE PAYMENTS EVERY MONTH even though it is withdrawn from my bank account an entire week early to avoid exactly this happening. It is absurd and I’m disgusted that a financial institution who’s job it is to process these payments simply isn’t doing that. Would not recommend for a loan. Will be taking my business elsewhere.

  Response from the owner

  Hi Erika, we're sorry to hear that our helpful service was followed by some tediousness. We appreciate your honest feedback and will seek to resolve this issue for you and future customers. Give us a call at (615) 847-4043 for any additional suggestions you may have.

• T

  TAL
  1

  Customer service is extremely poor. I would go to a reliable credit union or real bank.

  Response from the owner

  Tal, Sorry you had a bad experience. We do strive to provide excellent customer service. If you would please reach out to us at [email protected] with details about your experience so that we can pass that information on to the appropriate department head.

• S

  Shorty Nix
  1

  Been with this bank a while and I had to get my debit card replaced after it went missing at the movies. They charged me 7 bucks to get this cheesy looking card that is flat out embarrassing to use and when I spoke with a manager she could careless how I felt. Then another thing they do is charge you 2 bucks to move money from your savings but this too is done were you get ripped off. This bank is inconvenient at every turn...not many locations, checks take forever to clear, no atms oh and if you use the atm for a deposit don’t plan on it being available for a week no matter what you put in also the atm rate is beyond ridiculous. This bank is just a No.

• R

  Ryan R
  5

  Great bank with many awesome benefits. I have stopped using big banks since the Mortgage Crisis in 2008 and have exclusively used Credit Unions ever since. This is the 3rd CU I have opened an account with and the associate was very helpful and knowledgeable.