Ascend Federal Credit Union Elm Hill Pike, Nashville

Ascend Federal Credit Union Reviews

• A

  Alfredo Enrique ColmenareS Marchetto
  5

  It’s my first time in this location and it was awesome. My was Derrick and he really work hard in my “unusual” case, I really appreciate your cooperation today. God bless you

  Response from the owner

  Hi Alfredo - We're glad to hear that you had a great experience at our Elm Hill branch. We appreciate that you took the time to give us such great feedback. Thank you for your membership with Ascend!

• M

  M B
  1

  No. I don't want an automated response from this shi**Y review site, ascend needs to do better! Why doesn't ascend cash a check for a measly $23?

  Response from the owner

  Hi Melanie - We're sorry to hear that your experience with Ascend has missed the mark and would love to know how we can better serve you. Our responses are not automated and are individually reviewed and responded to. We would welcome the chance to follow up with you if you would contact us at [email protected] or through direct message on any of our social media channels.

• M

  Mykal P
  5

  I originally wanted to make a withdrawal from the new electronic tellers they installed outside, but chose to go inside because I wanted certain denominations. Every time I go into the bank the staff and service is excellent! A transfer from the Mount Juliet branch named Regina helped me today. She was incredibly professional, sweet, and cautious; gave me tons of knowledge on how to use the electronic teller outside next time if I wanted. Fast service and great bank you can trust!

  Response from the owner

  Hi Mykal - Thank you for taking the time to leave this review. We're glad to hear that Regina and the Elm Hill team were able to help you out. Thank you for your membership with Ascend and we hope to see you again soon.

• m

  melia johnson
  2

  I applied to open a checking & savings online. Provided all necessary identification and requested documents. Set up for a $1500 deposit made via EFT from my current savings. A few days later I receive an email stating I must apply in person with no explanation as to the cause. After reading these reviews I clearly dodged a bullet. I’ll just stay where I’ve been for the previous two decades.

  Response from the owner

  Hi Melia - We're sorry to hear that you account opening experience was anything but excellent. We would love to follow up and see if we can help. Can you send us a good contact number to [email protected] or a direct message on any of our social media channels so a management team member can follow up?

• b

  bauci johnson
  1

  VERY RUDE BANK MANAGER!!! ive been at this bank for 20 plus years and never have i been treated so rudely. I fear that the quality of banking here will keep slacking because of bad leadership. All of the tellers etc where easy to talk to. Surprisingly it was the MANAGER that had the bad attitude. This MANAGER needs a reality check and better people skills.

  Response from the owner

  Hello - thank you for this feedback. We hate to hear your experience with us was less than excellent. We have sent this feedback to the appropriate teams and would love to follow up with this. Could you provide more details about your visit? Email us at [email protected] or DM us on any of our social media channels.

• A

  Alan Collins
  1

  1st of all I bank here over 20 years.... 2nd if the bank had a direct phone line This could have been solved...3rd.Online says that the office hours are open until 5:00 p.m. I drove there for the coin machine and there are signs on the door that had cobwebs on them that says drive-through only if you can't update your online service hrs since covid started in March and I drove over there to get my change turned in didn't get it done so I lost money and time and waited at home for the bank to open at 9:00 a.m. so I had to use change in a coin star and that blew 20 bucks of the money I had Saved up....I am moving all of my banking to Chase. Losers Ever since they put up the video tellers....

  Response from the owner

  Hello Alan - thank you for this feedback. We hate to hear you had a less-than-ideal experience at our Elm Hill location. Could you please provide the best phone number or email so we may follow up with you? You can direct message us on any social platform or email us at [email protected] with your contact information. We truly appreciate and value your long-time membership with us. We hope to hear from you soon.

• L

  Lucki Me
  5

  02/12/21 -Opened an account online, I went to the location to show proof of identity. Service was great!! I was greeted upon entry, the representative was very efficient, and everyone was polite. They offered me a beverage while there as well.

  Response from the owner

  Hello, Thank you for taking the time and leaving a review. We are so glad you had a great experience at our Elm Hill location. We have passed this feedback along to the appropriate teams. We hope you have a wonderful day and appreciate your membership with Ascend.

• D

  Drea Wiggins
  1

  If there were 0 stars I would give them that. Ascend use to be good a few years ago but now they are money hungry salvages. They charge you for latterly everything even taking your money out! I was charge 2 overdraft fees even though I had the money in my checkpoints account but not in my saving. There excise was because saving doesn't have overdraft protection 🙄 but all they had to do was use the money in my checkpoints account! I've been with them for like 6 years and I'm leaving to go to somewhere better. I already have an account with BCU credit union & I love them so much! I'm not the only person Ascend has scammed either know several people. I'm taking my money & service where I am appreciated. Do yourself a favor and please don't start a account with them. I'm not saying this out of hate just out of concern.

  Response from the owner

  Hi Andrea - We’re sorry that your experience with Ascend has been less than excellent. We’d like the opportunity to make it right. Please email your contact information to [email protected] so we can request a service representative to follow up with you.

• J

  Juke Chanthavong
  1

  I deposited check $500 on Wednesday today is 1.8.2021 Monday the money STILL not show up in my checking account WFT this bankster likes to held people money hostage. There process department is so screwed up slow🐢 moving🐌.

  Response from the owner

  Hi Juke - Thank you for leaving your feedback. Our management team would like to follow up about your situation. Could you send us a direct message on any of our social media outlets or send an email to [email protected]?

• B

  Bethany Susanne Mcgowan
  5

  The ATM'S used to be really slow. They obviously have updated the systems because they're more time efficient. Every second I'm sitting there I'm watching my surroundings. So the quicker the process, there's less time to be a Robbery victim.

  Response from the owner

  Thank you so much for the feedback! We take our member's security and experience very serious. We hope you have a great day!