Redwood Credit Union Covert Ln, Sebastopol

Redwood Credit Union Reviews

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  Sheila Lawrence
  5

  I changed over to RCU years ago when a lot of us voted against the big banks with our "feet". I've been very happy at RCU. You get to talk to real people in a reasonable amount of time. They really try to give good customer service and I feel they are always looking for ways to improve. One perk I love is when I need to go to an ATM, and I'm not close to a RCU ATM, they will credit back the fee for using a different bank. There is a limit of course on the number of times a month you can do this, but it's always more than enough for me.

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  Daniel De Kay
  5

  I've been an RCU member for several decades. Super glad there's a branch near my home in Sebastopol; the folks there, like Emma, are always friendly, helpful and pleasant to deal with. I highly recommend RCU to everyone! Support the local community through your banking process.

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  Cindy Kane
  4

  I love Redwood Credit Union,& their excellent staff,& service.We have been members since very near their beginning.But…… I just wish they would pick better locations with more parking,& a drive through at at least one of them would be great!-(.Being partially disabled,the drive through would be especially welcomed!)

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  Cathy Phillips
  1

  My sister is 80 plus yrs old she has come into RCU 3 times one time waiting a very long time to open an account. She was IGNORED my sister retired from being a teller. They never said can I help you hello NOTHING! this

  Response from the owner

  Dear Cathy, I was very sorry to hear about your experience and that we didn’t meet your expectations. We exist to serve our Members, so as the Manager of our Sebastopol branch, I’m very concerned when a Member tells us their experience was less than exceptional. I would like the opportunity to discuss your personal situation more in detail so that I can better assist you and provide solutions. Please feel free to contact me directly at 800-479-7928 ext. 82101. Best Regards, Stephen Hazard Branch Experience Manager

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  purplebeetsalad
  5

  This is by far my favorite RCU branch. I love the sweet teller Emma and the branch manager Stephen who is always there and ready to get the job done ✅. There is hardly ever a line. I just love the warm community atmosphere which is very uncommon for a banking institution nowadays.

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  briahn
  5

  I have been a member for several years. RCU is an excellent local credit union that strongly supports the local community and they have information and education about finances, budgetting tools, friendly and competent staff, and competitive rates. I have all of my accounts with them, and I switched my mortgage to them a few years ago.

  Response from the owner

  Thank you for taking the time to review Redwood Credit Union. I will share your comments with our entire team. Please feel free to contact us directly anytime you have questions or concerns.

• E

  Elizabeth See
  2

  The amount of time it takes to make batch deposits is consistently too long. There is no option to make a night deposit, and waiting in line takes forever. I want to like this bank because we switched about a year ago, but I am not impressed with the customer service at all.

  Response from the owner

  Dear Elizabeth, I was very sorry to hear about your experience making batch deposits. Redwood Credit Union always strives to provide excellent service to our Members, so as the Manager of our Sebastopol branch, I become concerned when a Member tells us their experience was less than exceptional. I would like the opportunity to discuss your personal situation in more detail so that I can better assist you and provide solutions. Please feel free to contact me directly at 800-479-7928 ext. 82101 Best Regards, Stephen Hazard Branch Experience Manager

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  Michael Dawson
  3

  Redwood Credit Union allows you to set up alerts on your accounts except for your credit card which is the one most likely account to have a fraudulent charge. It's too bad that they don't protect the most likely account to be comprised. It can't be that hard and fraudulent use of credit cards is costing us all.

  Response from the owner

  Mr. Dawson, Thank you for your feedback – we appreciate hearing from Members and take their concerns seriously. Our Members are always protected with zero fraud liability for both our credit and debit cards. VISA account information is available anytime via RCU Online as well as on our Mobile App, and we are working to provide VISA account alerts later this year. For account help, please call our Member Service Center at 1-800-479-7928 and thank you for allowing Redwood Credit Union to serve your financial needs.

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  Jeffrey Schmidt
  1

  Not good. I'd been wanting RCU to come to Sebastopol for a long time. A month or two after I joined one of the tellers credited a $3,000 deposit to another person — I was later told we had the same name. For some reason they do not use deposit slips to verify account numbers. When I had to run around and fix the overdrafts with the other banks they gave me a letter saying "a mistake has been made." It would have been nice for them to admit responsibility, as in: "our bank made a mistake!" It would also have been nice for them to offer me something for all the time I spent correcting their mistake. Their attitude was: no big deal, and it wasn't for them. For me it was a huge hassle. All I wanted was for them to understand what a HUGE hassle it was for me and make some small amends. That never happened. Not good at all.

  Response from the owner

  Dear Jeffrey : Thank you for taking the time to review Redwood Credit Union. I’m sorry to hear we didn’t meet your expectations. We exist to serve our Members, so as the Manager of our Sebastopol branch, I’m very concerned when a Member tells us their experience was less than exceptional. I would like to speak to you so I can help. Please call me at 1 (800)479-7928 ext. 82101. Respectfully, Stephen Hazard Branch Manager, Sebastopol Redwood Credit Union

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  Eric Pratoussy
  5

  I don't usually write reviews but this branch is worth going the extra mile to thank. Kind, curtious customer service and a great affinity for detail. They are like a regular bank except you are their investors and they treat you like a person because of that. I wouldent go back to a bank after dealing with these guys