Randolph Brooks Federal Credit Union Rd, San Antonio

Randolph Brooks Federal Credit Union Reviews

• O

  Oui C'est Moi ValE
  5

  Excellent Teller service, no waiting in line. Teller staff always friendly, knowledgeable & eager to assist customers. They offer answers to all questions. If you should need specialized service an option- In a separate office- is to video-chat with a staff member, which offers you all answers (pleasantly!). (i.e. if you want to oprn/move your IRA Acct). There is * Handicapped Parking directly in f ft ont of the entrance. Atmosphere is consistently professional.

• S

  S M
  2

  When I bought a vehicle, rates were competitive and easy to set up online. Paid the loan off early and never revised my title. Contacted customer support for them to let me know I get the inconvenience of tracking it down or get a duplicated title. I used walk in service with the Potranco branch and of course they were useless too. I had heard other customers having troubles with RBFCU before I became a member but dismissed it thinking it was a one off scenario. Now, it seems status quo.

• M

  Max
  1

  After 10 years of having my account, they made me regret banking with them. Zero customer service from the main headquarter employee, and when I asked to speak to a supervisor, I was told I would receive a call but no one did.

• A

  Abigail Hendricks
  5

  Professional, helpful, and I feel my money has been secure and advantageous being at Randolph Brooks.

• m

  michael pieper
  1

  Wont make change only bank in town that is like this