Prosperity Bank Ave Q, Lubbock

Prosperity Bank Reviews

• R

  Rocket Mtg FreddieMarmolejo
  3

  I walked in to the lobby to cash a check that was drawn from Prosperity. They gladly did. BUT, also with a 1.5% "service" fee. I asked the teller if they were attempting to compete with "Cash Express" places (tongue in cheek). She took it in stride and is a great asset to this place. I TRY really hard NOT to rate anyone, or company, less than 4 stars. But, goodness...this is way out of bounds in my humble opinion.

  Response from the owner

  Thank your for your feedback. We’re grateful to have tellers on our team who can provide you that experience. To discuss your other concerns in detail, feel free to contact us at 1-800-531-1401.

• G

  Gavino Cardenas
  1

  Drive Thru Saturday Morning: If you’re a non customer and have a check that is written out to you from a person that banks there, you cannot get your check cashed if it’s more than $1000. You have to go inside lobby to cash the check. But lobby is closed on saturdays.. Now since I can’t cash my check until Monday and I will get charged late fees for my bills that need to get paid over the weekend. Extra money out my pocket because Proserity Bank Sucks!!

• J

  Jose Lopez-Mendez
  5

  First time using the drive through at the Avenue Q branch and it was a great experience. Very friendly with a nice smile and took care of my transactions promptly and efficiency. Thank you!

  Response from the owner

  Hi Jose, Thank you for the 5 stars! We are happy to hear you had a positive experience at our Avenue Q branch and we look forward to seeing you again soon!

• G

  Gary Moyers
  5

  Just opened an account here. Very professional and helpful. Time will tell, I suppose.

• J

  Jessica “Fat Girl” Segura
  5

  Great bank all around had no problem cashing my check even with no account very nice people and very lovely lobby!

  Response from the owner

  Hi Jessica, Thank you for sharing your feedback! We take pride in our customer service and value your input. We appreciate your loyalty and look forward to your next visit to our Avenue Q branch.

• L

  Loyd Ramsey
  5

  An excellent Bank for private and personal account very helpful staff will it will maintain excellent place for any business

• S

  Scott Constantine
  1

  Dont count on the drive thru being open on time!

• J

  John Paul Valdez
  5

  The tellers are extremely polite and curtious. Well informed about policies and procedures so that I'm always satisfied with my experience.

• B

  Brandi Lopez
  1

  If i could give negative stars i would. They are always in your personal information on what you do with your money I WOULDN'T BANK HERE IF I WERE YOU

• E

  Eric Suss
  5

  Friendly staff and a great first impression