Premier Members Credit Union Promenade Pkwy, Castle Rock

Premier Members Credit Union Reviews

• j

  jealm
  1

  Worst company do yourself a huge favor and stay away. Incompetent, dishonest and unorganized put my son in a very bad position after being told he was approved for a loan. STAY AWAY!

• S

  S V
  5

  I have found that Premier Members CU has been easy to work with my needs. It is a big bonus to work with a local banking organization, not one of those big banks where you are just another number. Service has also been solid and friendly too.

  Response from the owner

  We want our members to feel like they're a part of something bigger, something local, so we love to hear that. Let us know if you need anything else, just give us a ring at: 303.657.7000.

• J

  John Lopez
  5

  They always have a super friendly staff and provide an awesome customer experience.

  Response from the owner

  We love to hear that, John. We'll pass your kind words on to Lesley and her team. If you need anything, give us a ring at 303.657.7000.

• D

  Drake Guigley
  1

  Either lost or refused to send needed title and lien release for 8 months. Customer service not helpful.

  Response from the owner

  Hey Drake, we're sorry you didn't have a great experience, but we appreciate you taking the time to leave your feedback. We'd like to discuss this more with you, if you'd like send us a private message with your contact info and we'll have someone from our team reach out to you directly.

• M

  Miles Gardner
  5

  Great credit union. Staff is readily available and helpful. The app is very comprehensive as well

  Response from the owner

  Hey Miles, that's definitely not the type of experience we want you to have, but we appreciate you taking the time to leave us your feedback - that's how we improve. If you'd send us a private message with your contact information, we'd like to have someone from our team reach out to you directly.

• D

  Dan Hoier
  1

  Trying to make a loan payment on this incredibly difficult to use online banking site. I have been sitting on hold for a good half an hour to just talk to a person who can help. Oh well, I guess when they need their money they can just call. This is ridiculous, don't bank here if you want to speak with a person.

  Response from the owner

  Hey Dan, we're sorry you've had a hard time with it. We just updated our digital banking and are working out the kinks. Send us a direct message with your contact info and we'll have someone from our team reach out to you directly.

• M

  Monique Baldwin
  1

  This company took ownership over the small bank my husband has his car loan through. My husband has never missed a payment and yet we continue to receive letters and collection calls about his payment not being received. The last time this happened the bank teller who received his payment deposited his payment into an unauthorized bank account. Who does that? We included the payment slip with our money order and instead of owning up to it we had to go, drive down to Pueblo and PROVE with receipts that we paid and now again we are receiving letters saying that his payment was not received. Sat on hold for 15 minutes when someone hung up on me :) we had no control over who purchased the bank and yet we are the ones who have to deal with the incompetency of the purchaser. Someone needs to contact us immediately or we will be reporting to the BBB, AGAIN.

  Response from the owner

  Hey Monique, thank you for taking the time to leave us your feedback. We'd like to have someone from our team contact you directly. Can you send us your contact info through a direct message, or reach out to us on Facebook? We'd like to help you get this resolved.

• K

  Kay Rowe
  5

  I recently became a member of PMCU and am so happy that I did. Their employees are personable/friendly and their service is excellent and professional. At last I am earning interest instead of paying fees for my accounts!

  Response from the owner

  We're so glad to hear that, Kay! Welcome to our family :) Let us know if you need anything else!

• K

  Kirill Novik
  5

  Great credit union! Been a member since 2010.

  Response from the owner

  Thanks, Kirill! Cheers to 10 more! Let us know if you need anything, and be sure to follow us on Facebook.

• S

  Savannah Tennant
  1

  Horrible service. Wouldn't accept my POA (Power of Attorney) so I could manage my husband's account while he's deployed. Customer service was snippy and rude every time I tried to ask a question or explain the situation. Very stressful and frustrating when I've had no problems anywhere else. He doesn't have any money in that bank just a loan so what am I honestly going to do except pay the loan?