Planet Home Lending, LLC - Huntsville Huntsville

Planet Home Lending, LLC - Huntsville Reviews

• K

  Kendra Pringle
  1

  0/10 DO NOT recommend. Actual thieves. Called to find out whether paying bi-weekly would be an option. With zero communication about when the payments would start being charged bi-monthly (so we could coordinate with our paychecks), PHL just started taking the money out. No discussion or warning, they just took the money without telling us when, or getting our final approval. We paid our mortgage on the first, and then they tried to take money out in the middle of the month, on an unexpected date. Keep in mind, our mortgage with them is $2400 ... that's $1200 per paycheck for us. So, we called to see if they would adjust the dates, because the dates they arbitrarily chose were too close to when we paid the mortgage on the first, and didn't give us enough time to get ahead of the mortgage by $1200. They wouldn't budge, so we cancelled the idea all together. They agreed to cancel, over their recorded line. Fast forward a month ... they did it again successfully. We paid our mortgage, $2400, and not a week later THEY TOOK ANOTHER $1200 FROM OUR ACCOUNT. That's money for the rest of our bills, for gas, for us to freaking EAT for the next two weeks. Even if they agree to reverse the charge, that takes 7-10 days, which means all the bills on autopay get bounced back, which is $40 per NSF charge. I have at least 6 bills that will get screwed this way, not to mention, how am I supposed to pay gas and feed my kids??? They literally stole TWELVE HUNDRED DOLLARS from me and I have to try and get that back. This is an inexcusable mistake. I've got about 200K in equity on my house, and as much as I hate to do so, I'll be refinancing my mortgage. Literally don't care about mortgage rates at this point. I don't want this disreputable and dishonest company to get another dime from me and my family.

  Response from the owner

  Thank you for taking the time to share your experience. We’re sorry to hear about the payment difficulties you’ve experienced. We strive to make it as easy as possible to make a payment. We’re sharing your experience with our servicing team so they can use it to improve our customer experience. Please feel free to email us with more details at [email protected] and we'll follow up.

• L

  Laura Bush
  1

  Very upset with the treatment we've received the last two months. First, despite having sent in a document allowing me to handle payments on information on the account, they apparently never entered it into the profile because I was unable to get information today. Second, they took the full amount of our payment from one account, when I explicitly told them to take half of the payment from one bank account number and the other half from a separate bank number. They put me through unnecessary stress last month when I found my bank account was -$400!! Now I've got all these "return fees" because of their mistake. Husband wants to find a new lending company ASAP.

  Response from the owner

  Thanks for taking the time to share your experience, Nate. We are sorry that you are frustrated with your experience with our company, however, we strive for complete customer satisfaction and want to help you resolve your concern. If you will send your contact information to [email protected], one of our escalation specialists will contact you right away.

• A

  Amy Woods
  5

  This was the first lender that I could text freely at anytime of day or night and she would immediately get back to me and answer questions. I definitely recommend Karen and Planet Home Lending to those who really want to understand where there money is going and how. I literally felt as though I was her only client, although I was not. This company truly goes above and beyond, as contrasted with previous lenders that I have worked with. Karen definitely makes everything easy and has everything organized extremely ahead of schedule. Her experience really speaks for itself.

• C

  Curran Gehring
  5

  Karen was awesome! She communicated with us throughout the process so we always new what we needed to do and when. She helped us get a fantastic rate and get our loan approved very quickly. I would recommend her to anyone looking for a mortgage.

• D

  Donald Gill
  1

  They claim that they didn't get our payment. We check our account and call the bank, they verify that money has been taken out of our account. We are stressing over here. Our lawyer is handling it right now. 😡😡

• K

  Krissy lynne
  5

  I have worked with Karen on several different occasions. I, as well as my clients have been very pleased. Karen is honest, works hard and genuinely wants the best for those she is working for. She is always willing to answer and questions and handles any issues with ease. Being a realtor, this is very important to have someone I trust working along side me to help my clients. I highly recommend Karen!

• B

  Brian Smith
  5

  Karen Artis was a joy to work with during our mortgage process. Her communication was outstanding and she helped us get a much better rate than we had anticipated. I would definitely recommend using Karen for your mortgage needs.

• j

  jason marquis
  5

  Ed Warfield is an absolute gem to work with. I called him not expecting him to be able to work a unique situation for me but he did it masterfully. This is a guy who A) Cares about people, B) Cares about Veterans, and C) Is an EXPERT in his field. Throughout my mortgage process Ed went the extra mile to keep me informed and expedite the process wherever possible. There was some confusion with the appraisal (not his fault) and Ed applied the correct amount of pressure through the channels available to him to ensure we closed as expected. I have written some reviews in my days...mostly good reviews, with a few bad ones. I have never had the pleasure of writing a review like this one. I highly recommend ALL Veterans and any others in need of expert mortgage services (new or refinance) contact Planet Home Lending and specifically Ed Warfield. He will be my mortgage lender for life. To the folks at Planet Home Lending - thank you for employing someone with as much industry experience & expertise, willingness to ALWAYS go the extra mile, and caring for fellow people. I will tell everyone I know about PHL & Ed. This guy deserves a significant amount of recognition....period! Jason Marquis

• D

  Daniel Knott
  5

  Karen and her staff at Planet Home Lending were tremendous. From the first call to the closing, I couldn't have asked for a better team to help with this process. Karen was very helpful, especially to a retiring Soldier like myself. Moving from Louisiana was stressful but Planet Home Lending treated this veteran and his family with good ole quality customer service and made the whole process seamless. Thanks again Karen for helping my family out and into our beautiful home in Arab.

• J

  Jamie Black
  5

  Karen was great to work with. She is very knowledgeable and does and outstanding job at communicating. She went out of her way to answer any question myself or my buyer had. I highly recommend Karen for any mortgage needs.