Pioneer Bank Roadrunner Pkwy, Las Cruces

Pioneer Bank Reviews

• M

  Megan Allen
  5

  Pioneer Bank is overall Amazing!! Not only have I never had a problem with banking with them in any way but my loan Manager Karissa, goes above and beyond to help my family. She is truly a life saver and will help in anyway she can!

  Response from the owner

  Megan, thank you for the five-star review and wonderful comments. We are thrilled Karissa is a part of Team Pioneer.

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  Bobby Torres-Fava (bobbysays)
  5

  The branch manager, Karissa, is my life saver! I’ve never had a better experience with a financial institution like I have with Pioneer Bank. My personal and business accounts are in a great place and the ability to negotiate short term loans are super convenient.

  Response from the owner

  Bobby, thanks for the great review! We are thrilled to have Karissa on Team Pioneer!

• M

  Mandy
  5

  Very helpful, professional, and secure! Savannah is amazing! She not only assisted us in our situation, but its very obvious she cares about her customers as well! Whole team is great!

  Response from the owner

  Mandy, thank you so much for your wonderful review! We can always count on Savannah to take care of her customers.

• A

  Andriena Martinez
  5

  I cannot say enough good things about this bank. I had a wonderful lending experience with Karissa Doan at the Roadrunner branch. She and her team are phenomenal to work with! I highly recommend her services and this bank.

  Response from the owner

  Andriena, thank you for the five-star review and kind comments. We love Karissa!

• J

  Jake Alexander Bryant
  5

  I recently had a problem with my account at Pioneer Bank with my balance as my direct deposit did not come in on time and was very upset. Luckily I had the chance to speak with the manager Karissa Avila who was extremely helpful and was able to answer all my questions and turn me back into a happy customer!

  Response from the owner

  Jake, thank you for the five-star review. We are so very proud that Karissa is part of Team Pioneer. Thank you for your business!

• J

  John Linares
  1

  Horrible customer service. The website didn't state that Lohman location was only for commercial & mortgage loans. So I drove to that location to apply for a personal loan. The receptionist tells me that I have to go to their Roadrunner location. She says that it is real easy, just a short drive up the road. I got there 5 minutes later to find out they have been closed for a half an hour. I wasted my time fighting rush hour traffic for nothing. Please at least update your website.

  Response from the owner

  John, we sincerely apologize you were sent away. Our Team Members should have provided you with an application to be sent to the Roadrunner branch. We are very sorry for the inconvenience this caused you. Karissa Doan is our Consumer Lending Officer and would be very happy to help you if you would like to reach out to her. She can be reached at 575-532-7571. Team Pioneer strives to provide our customers with the best and your comments will help us only improve. Please do not hesitate to reach out to us if you have any questions or comments. Pioneer Bank - Roadrunner Pkwy., Las Cruces (575) 532-0639

• R

  Rick Flato
  5

  Clarissa was Wonderful and helpful, had me up & running in no time! Great bank!

  Response from the owner

  Thank you for the 5 stars, Rick Flato! We are happy to hear Clarissa took great care of you. We are proud to have her on our Pioneer Bank team!

• J

  Joseph Vreeland
  1

  I can't even use my card to make purchases. Every time I go to order something it fails and I know I have the money in there.

  Response from the owner

  Joseph, we are sorry to hear you are having troubles with your debit card. Please reach out to the branch manager, Savannah Montoya, at 575-532-7571 and she will definitely get you taken care of.

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  B
  1

  Worst bank in las cruces. How does their atm never work 😅

  Response from the owner

  Hello Beast Little, We would like to apologize for your recent experience and sorry to hear you were less than satisfied. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. Please reach out to Savannah Montoya at 575-532-7571 to discuss what occurred.

• D

  Dixie Ross
  1

  Haven’t been able to deposit at the atm for weeks, will be switching banks

  Response from the owner

  Dixie, We sincerely apologize for the inconvenience. Our ATM is currently being serviced on the deposit function. However, we do also offer mobile banking on our Pioneer App, you also can always use our night drop and your deposit will be processed next business day. Please give us a call if you have any questions at 575-532-7571.