Pen Air Federal Credit Union US, Pace

Pen Air Federal Credit Union Reviews

• J

  Joshua Gates
  5

  Went in for a cash advance to buy a car. I usually bank with USAA, but they don’t have any local branches so I can’t access cash except through an ATM. Denise was very helpful and efficient even though I wasn’t a member. I will most likely be going back to open an account there.

• C

  Cummins 3500
  1

  So the manager in Milton decided to argue with me and then shut my account down and then in his notes he told everyone not to speak with me... I’m in shock, I’m never had this happen to me... they literally closed my account and didn’t say anything else and won’t even tell me anything over the phone.. I will not be back to pen air... and on top of that we’re under quarantine, will see what my attorney thinks of everything. Pen air, you need to re train your employees.. I wasn’t even able to speak with anyone now how is that right..? It’s not.. they run the bank like a circus and it’s ok.. I’ve had pen air for over 10 years and have never been talked to the way the manager in Milton spoke with me...

• w

  wendy Ritz
  2

  Don't go inside. Line longer than at Walmart day before Thanksgiving. 3 tellers and two of them have to check with the third for certain transactions. I love Penair Federal Credit Union but service is Slow slow in Pace

  Response from the owner

  Oh no, Wendy! We are so sorry that you had to wait. We unfortunately are running on a short staff, and have been extremely busy today. We hope that you'll forgive us!

• B

  Brandy Anstice
  3

  Anytime I got to this particular Pen Air it's always so packed and there are usually only 1 or 2 service people. Although the customer service is good and they're always very kind, I don't really enjoy coming to this location because of how busy and lacking of drive through service it is. Especially if I'm in a rush as it is and there's only one out of the 4-5 lanes open and the lane itself is packed.

  Response from the owner

  Brandy thank you for taking the time to provide us this feedback. Our Saufley branch is one of our busier branches and depending on the time of day you go, it can get pretty congested with members. We have converted our drive-thru lanes at this location to include LIVE Machines (Live Interactive Video Experience), where you can have access to a LIVE Teller from the convenience of your vehicle from 7am-7pm. They also function as an ATM 24 hours a day if you don't want to speak with an actual teller. You can learn more at www.penair.org/PenAirLIVE. We also have a free service where you can take a picture of your check and deposit it from your smartphone. This not only saves you time, but you can do it whenever and wherever you prefer. Please feel free to reach out to us and let us know if you have any other questions, or want to know what other services are available to help save you time. Thank you again.

• C

  Christina Thompson
  5

  My husband and I love banking here we have three different accounts and we are treated so good .. the staff are extremely nice and polite. They go the extra mile to assure that we are very satisfied. Thank you Pinair

  Response from the owner

  Christina, thank you for taking the time to write this review. We always want to know how we are doing in the eyes of our members. We respect and value the trust you have placed in us and are here to help you achieve your financial dreams. Thank you to both you and your husband for being a member and have a wonderful Thanksgiving!

• J

  Jake Sasser
  5

  This branch has always been helpful to myself and my wife when we needed it, especially Robbie Rawls. Anytime I have an issue, problem, or need something fixed Robbie is very quick and helpful with my issue.

  Response from the owner

  Hi, Jake! We are thrilled to receive a 5-star review from you! Thank you for taking the time to let us know how we're doing, and we'll make sure to let Robbie know of your kind words! We look forward to serving you again soon!

• B

  BadLuck Budda
  1

  I recently had car trouble. Had to get proof of deposits for 3 months and get a temporary check. I needed to do a payday loan and was completely broke. When I got to this bank that I have an account with I was told it was going to cost me $10.00 per month of my history and that the temporary checks cost like $3.50 each so I needed $33.50 in order to get the paperwork needed to get the payday loan to fix my car. I was completely broke because it cost me my last $10 just to get a ride to the bank. I can't believe has a single sheet of paper costs $10. How money hungry is this bank?

  Response from the owner

  JC thank you for reaching out to us and we're sorry to hear about your car troubles. We'd love to continue the conversation with you and uncover ways to help you save money and not incur unnecessary expenses. For example, did you know that with our online banking, which is available at no-cost to you, you can pull up your statement history for free? We look forward to helping you uncover more money saving ways with your finances.

• M

  Matthew Mertins
  4

  Very friendly Tellers. I am also glad that the Savings account is Split so I could have 2 separate Savings accounts. I would like to talk more about getting a Loan & a Check card.

  Response from the owner

  Matthew thank you for taking the time to provide us your feedback. We love hearing from our members. We'd be happy to speak to you about additional products and services. You can send us a private message to our Facebook Page with a phone number and time that is best to reach you, you can stop by any of our locations and speak with one of our employees, or you can call our Member Contact Center from 7am-7pm at (850) 505-3200 or 877.4PENAIR.

• E

  Erica Kroll
  1

  Terrible service! I've never had a bank deny me change for larger bills! What an awefull policy and terrible customer service! I highly recommend taking your business elsewhere.

  Response from the owner

  Erica, Thank you for reaching out to us here. We'd like to know more about your experience. Since protecting your information is important to us, please send us a private email at [email protected] referencing your experience. Thank you.

• K

  Kelli Griffin
  5

  The employees are always courteous and extremely helpful. Whether it's disaster or gift cards, I have always been pleased with their services and staff.

  Response from the owner

  Kelli - Thank you so much for taking the time to provide us this valuable feedback and 5 Star Review. We appreciate your thoughts and we appreciate your membership! Thank you again!