Gulf Winds Credit Union US, Milton

Gulf Winds Credit Union Reviews

• M

  Mark Presson
  5

  Great staff, most helpful close and lots of people working, no wait time. Lots of drive-through. Don't pay bank fees use a Credit Union instead! I have to fly to visit but then when I am there it feels like home.

  Response from the owner

  Thank you, Mark! We work hard to provide personal service. Thank you for being a member!

• D

  Donald Smith
  4

  My father was a member from working at chemstrand when the plant opened. The name has changed along with the credit union. Our family has been with them most of my life. I have had the best experience there than anywhere else. I've had all sorts of loans and business accounts along with personal. Just recently o was buying a camper and was withdrawing money to purchase it and my repasentive asked about my truck loa n. I had it financed through the dealership several years ago and she updates it and saved me several thousand dollars. I'm always treated like family. They seem to know my needs before I do. Thank you for your honesty and integrity. I won't be going anywhere.

  Response from the owner

  Happy to have you and your family as members! Thanks for the kind review!

• S

  Scott Tomlinson
  5

  Thank you to everyone at Milton Branch. The manager Becky is always so pleasant to talk to and is always in a good mood. She makes sure that when I deposit funds that a certain amount is still available to me immediately , while explaining that there will be a hold on the other funds. My point being that I don't get upset about the extra hold time because of her politefulness and willingness to educate me on why they're doing what they do and how they do it. The other bank tellers and managers are all helpful and delightful every time. They fix any mistakes quickly and usually don't make them.

  Response from the owner

  Thanks for the 5-star review! Happy to have you as a member!

• J

  Jessica Geren
  1

  I've never been mistreated by anyone with Gulf Winds and I've not had a bad experience. Actually, everyone has been extremely friendly. My review is solely based on lack of convenience. I received an auto loan through Gulf Winds. I had been looking to leave Bank of America and thought i'd switch my accounts to Gulf Winds. I've banked with credit unions much smaller than Gulf Winds, I didn't really anticipate an issue. I opened a checking and 2 savings accounts, I switched my direct deposit over. Last night, I went to deposit cash into the ATM and it spit out an envelope. I mean, depositing cash into an ATM and having it available immediately isn't new technology. I called this morning just to see if I was doing something wrong and was advised that anything I deposit into the ATM, i'm given credit for $200 immediately, and anything after that has a 2 day hold....at the head teller's discretion. So if i deposit $500 CASH into the ATM, I wont have access to it for up to 2 business days!!!! I was doing this at a 1 location credit union 15 years ago. Needless to say, I will not be keeping my main accounts with Gulf Winds.

  Response from the owner

  Thank you for providing feedback, Jessica. Your feedback and experience regarding Smart ATMs is valuable to us and we will share this with the appropriate team. On a positive note, we are very happy to hear that you have never had a bad experience and that our team members have been friendly as it is one of our core values.

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  Brittanie Hicks
  5

  Extremely pleased with the 9 mile Branch! They have always be super helpful and so has customer service! It would just be SUPER helpful if at least the drive through opened at 8am instead of 9am... lol But thank you for all y’all do for your members! A++

  Response from the owner

  Thanks for your kind words! Happy to have you as a member. We always appreciate and consider member feedback too. I'll pass along your drive-thru request to our leadership team.

• M

  Michelle Cole
  5

  My husband and I refinanced our home with Gulf Winds recently. Cristy Nash was our Mortgage Loan Officer and was fantastic! Alex Wachob was the Mortgage Processor and helped make the entire process smooth and effortless. We had previously started to refi with another company and the process was a nightmare, aside from them lying about our rate. We got a fantastic rate with Gulf Winds and will absolutely do business with them again.

  Response from the owner

  Thank you for the review! We will share your kind words with Cristy and Alex.

• J

  Joseph Garrigan
  1

  For some genius reason they don't have the availability to reset the password via customer service or mobile browser. Guess what not everyone has a laptop. In addition it doesn't allow you to request your user ID via app, desktop or mobile. Customer service is useless.

  Response from the owner

  Hello - Our member service team should have reached out to you yesterday to get this straightened out. It's true that when you don't remember your user ID you need to contact customer service to regain access to your account. Let me know if you are still having trouble with access. Thank you!

• S

  Shannon Whiddon
  5

  I came to Gulf Winds from another credit union. Of which I was a member for years. After closing my account, I immediately came to Gulf Winds, it was 5 minutes to 5. The woman who set up my checking and savings was tired and ready to go home. But not one time did she get upset with us, she quickly set up our account, started going over all the things offered, and I said stop, go home thank you so much, I am sorry I made you stay over. She was very polite , I told her if I had any problems or questions I would come back. So far I am liking you guys. Can't wait to get my debit card and checks. Thank you.

• t

  tobacco Pace
  5

  Best bank in Santa Rosa County. Love Stacy in customer service. She even lets me through the drive thru in my night gown.

  Response from the owner

  We appreciate the good review! Thanks for being a member!

• D

  D Dice
  1

  One of the worst Credit unions in the Country! Treats military and veterans different and not in a good way! I would not recommend this bank to anyone! Go elsewhere for better service and banking.

  Response from the owner

  Hello. We try to provide everyone that interacts with us Service That Soars Above. We would like to learn more about this particular situation so we can better address it. Please reach out to [email protected] so we can communicate directly. Thank you.