Palmetto Citizens Federal Credit Union Atrium Way, Columbia

Palmetto Citizens Federal Credit Union Reviews

• S

  Shemica Powe
  5

  This bank and location is amazing! From the tellers to the loan officers to the manager. Everyone is super helpful and knowledgeable. I have been able to improve my credit and shopping power through all they have to offer. I have financed several car’s with them as well as my children. Three of my children bank with them as well and they have helped guide them as well. Thanks for all you guy’s do! Forever a palmetto citizen member 😍

  Response from the owner

  We are very happy to be able to help, Shemica! That's what we are here for and we're so happy you've shared the value of our credit union with your children. We appreciate your membership with us and for giving us the opportunity to assist you and your family with their financial needs. Thanks for the review and rating!

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  Peace K
  5

  It was a very nice experience. I receive quick and friendly service. I spoke with the loan officer and they were very polite and friendly. With the pandemic they required Identification and mask. The process of the loan took a couple of day and I received it with a reasonable interest rate. I'm happy with this Credit Union.

  Response from the owner

  We're very happy to hear you were pleased with your experience opening your new account and loan. Thank you for choosing Palmetto Citizens and trusting us with your financial service needs. If we can assist you with anything else, please do not hesitate to let us know. Thanks for taking the time to provide your feedback.

• A

  A Cros
  5

  Palmetto citizens is top notch when it comes to customer service. For years, they have not wavered on their service delivery. They make you feel like family and it’s always a pleasure doing business with them. Palmetto citizens is our families bank. Not only do I bank there, but also my adult children. Additionally, we will be opening an account for my newest grand baby soon.

  Response from the owner

  Thank you for taking the time to review us and congratulations on your newest grandchild! We appreciate your membership with us and for allowing us to assist you with your financial service needs over the years.

• G

  Greenspann Spann
  2

  Very distraught after applying for an auto loan from my primary financial institution where I have been a member for over 30 years and have applied for several loans including a home mortgage loan. All loans have a zero balance and were paid according to the agreement. My current investments with Palmetto exceeds the amount of the loan in which I applied for significantly. Not to mention my credit score is above 700, I was denied the loan due to an error on my credit report on Atrium Way. I repeatedly said that there was a zero balance on the account. I then visited a different location at Palmetto Citizens and it was confirmed that the report showed a zero balance. I'd like to have a more positive attitude toward my primary financial institution and feel confident that they can provide financial support when needed.

  Response from the owner

  We are sorry to hear you did not have a positive experience applying for your recent loan. Our goal is to provide all our members with friendly, professional and efficient service and apologize if this was not the case for you recently. If you would like to speak to someone regarding this issue, in addition to visiting one of our 14 offices during business hours, you can also send us a message using the Help Desk in online/mobile banking, email us at [email protected] or call 803-732-5000. Thank you for being a Palmetto Citizens member.

• C

  Cathy Vassar
  5

  Atrium way has been my bank since I started working for the school district in 1984. When my children were old enough, they started at this location too. We go as far back as Polly Lucas! She was the best and helped out in any way she could. Helped through opening a teenager’s first account, to college account. Then we met Kelly Group! Kelly has done so much for me personally and for my daughter who is married and has a family. Kelly has moved to the Camden location now, but she called to let us know of her move, we almost panicked until she told us she would still have the same contact information. It doesn’t matter what I need, I call or email Kelly and she takes care of whatever I need or tells me if someone else can help me....Kelly Group is definitely my go-to person at my go-to bank!! Love Palmetto Citizens Federal Credit Union and Kelly!!

  Response from the owner

  Thank you for your long-term membership, Cathy! We appreciate you taking the time to share your feedback and are so happy to hear Kelly has been such a help to you. That's what we are here for and we're so happy you've shared the value of our credit union with your family. Thanks again for giving us the opportunity to assist you and your family with your financial needs. Thanks for the review and rating! Please let Kelly or any of us know if we can assist you with anything else.

• J

  James Brisbon
  4

  I think that palmetto citizens bank and the employees that serve their customers are like family from the time you walk through the door every one greet you with a smile and concern about needs are for your visit and will take time to hear what they can help you with. Nothing is too large are small they make it there business to direct you in the right direction. Thinks for you'll do for me

  Response from the owner

  Thanks for the review, James. We're happy to hear you've been pleased with the service you've received from your credit union. Please let us know if we can assist you with anything or if there is anything else we can do to improve our service in the future. Thank you for being a Palmetto Citizens member!

• S

  Stephanie F.
  1

  The employees at this location were very UNFRIENDLY. I used the drive through to make a cash deposit and was very disappointed in the customer service. The teller seemed very annoyed and was very short with me, barely speaking to me. Had I experienced this level of customer service when I opened my account, I would have chosen another bank altogether. I would NOT recommend Palmetto Citizens at all.

  Response from the owner

  Stephanie, we are sorry to hear your experience at our drive-thru was not been a good one. We strive to provide everyone with friendly, quality service and apologize we did not meet that expectation for you during this visit. We sincerely appreciate your feedback and will use it to ensure we provide better service in the future. If you'd like us to have someone reach out to you to discuss this matter, please let us know. In addition to visiting one of our 14 offices during business hours, you can also send us a message using the Help Desk in online/mobile banking, email us at [email protected] or call 803-732-5000. Thank you.

• C

  Charmara English
  1

  As a child, I had an account with the Teacher's Federal Credit Union. My mom retired from local school district opening her account when it was Teacher's Federal Credit Union and is still a member after approximately 30 years. With this said, I am familiar and accustomed to Palmetto Citizen's Federal Credit Union. They have been my family's bank for many many years. My father recently died unexpectedly in October. I visited the Atrium Way branch to close my deceased father's account. Kelly Group, Service Center Manager, assisted with the closing of my father's account. I brought the probate papers to the branch along with a refund check from SCE&G. I understand there is company policy that has to be followed however Kelly Group made a personal decision that was insensitive to my situation. I visited the Atrium Way branch the day after Christmas, the first Christmas without my father. Kelly chose to put a hold on the small SCE&G check stating "these checks always return. I just want to protect you." By her personal decision, my brother and I had to visit 3 branches, present probate papers 3 times, and explain our situation 3 times. In addition, the process took 2 days. We went to the Atrium Way branch to finalize his business matters. Kelly Group complicated the process and did not make it easy. In her attempt to "help" the situation after she had contacted by 2 other PCFCU employees.... Kelly Group contacted my brother and said she could reverse the deposit and we could take the check to the bank the check was originated. Again, complicating the process. Palmetto Citizen's Federal Credit Union a good company but Kelly Group at the Atrium Way branch is insensitive and should not have the right to make personal decisions relating to other people's business matters. Charmara English

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  Dom Peterson
  5

  If you're looking for an awesome place to trust with your money, and want somebody that's going to work just as hard for you as you do for your money go see Kirby Norris. She will do everything she possibly can to work out whatever you need done and she does it quick! This woman deserves a raise!!!!!! Thanks Ms. Kirby!!!

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  banks barnes
  5

  Jeff went to this bank back is 1832, Jeff rose up from the ashes to have good credit and bad intentions. Jeff ate corn on the cob and did his job. Jeff was the ideal citizen and was Federal. He lived in a palmetto tree. Jeff is Palmetto Citizens Federal Credit Union. Be Friends With Jeff Today!