South Carolina Federal Credit Union Legrand Rd, Columbia

South Carolina Federal Credit Union Reviews

• M

  Michael Apicello
  1

  The message I sent corporate: "YOUR IT, APP AND CUSTOMER SERVICE IS THE WORSE! TRYING TO MAKE PAYMENT- PAY OFF PAYMENT- WHAT BANK CAN'T TAKE A PAYMENT??!! This is an unbelievable experience. I am 2 hours from a branch, I have spent the last hour trying to pay off my loan. Online, I had to ask it repeatedly to text or call me a number to verify me to make the payment. I finally receive the code and it said "payment amount exceeds the daily limit of an external transfer". Then, I tried calling in to pay by phone and they refused to take the payment BECAUSE THE CSR SAID I DID NOT SOUND LIKE A MAN! I verified my social, my account number, my DOB and my address and previous address flawlessly and she accused me of not being a man and said she would not take my payment that I would have to travel 2 hours to a branch to pay off my loan!!!! Your algorithm should be deciding my gender (Account #, SS#, DOB# Address, etc), not the assumptions and judgements of your CSRs. ALL OF THIS OVER MAKING A PAYMENT??!! SCFEDCU's archaic IT and customer service has been horrible for all 3 years. I want to pay-off ASAP and never deal with you again."

  Response from the owner

  We are sorry to hear you had some trouble when paying off your loan. A member of our team will give you a call to ensure you were able to pay off your loan. We appreciate your membership and hope to resolve this for you as soon as possible.

• V

  Vivian Dubard
  5

  Great Credit Union. Cassandra was awesome. She was so helpful and thoroughly answered all of my questions. The process for my auto loan was so quick and painless it was unreal. Will definitely go to Cassandra for all of my banking needs going forward.

  Response from the owner

  Ms Dubard, Thank you for choosing Cassandra and the team in NE Columbia with your vehicle loan. We are thrilled you would bring all your banking to us and can't wait to serve you in the future.

• J

  Julie Kelly
  5

  Sam Fanning helped me get my auto loan approved quickly and easily! Highly recommend doing business here.

  Response from the owner

  Ms Kelly, Thank you for leaving such a wonderful review. Same and the team in Columbia love serving members and exceeding expectations. Thank you for choosing South Carolina Federal Credit Union.

• K

  Kathryn Harrell
  5

  Friendliest staff of any branch. Always goes above and beyond to be helpful. Very responsive to any questions or issues. My favorite bank ever!!!!!

  Response from the owner

  Thank you so much for the kind words and for taking the time to leave a review. I'll be sure to share you sentiments with the team in North Columbia.

• T

  Tammy Ross
  1

  Very Poor service!! Had to go into the branch twice and call the customer service line 3 times. The staff needs training on first call resolution. Added a checking account, was told my old card was linked to the account. Not!! Went In a second time for another card. Told me all was fine to use, NOT! Had to call and needed activation, then called another number. Hope it works this time. Poor SERVICE!!

  Response from the owner

  We are sorry to hear about your experience and confusion with your debit card(s). If you have any other issues please reach out to us right away at 800-845-0432.

• L

  Lu Shirley
  5

  The tellers and customer service reps are ALWAYS accommodating and friendly. I have been banking at SC Federal for 10 years and I have never received bad service. Thank you SC Federal for all your hard work ☺

  Response from the owner

  Thank you for the kind words. We appreciate your long-time membership and for trusting us with your banking needs!

• M

  Martha Eubanks
  5

  The Customer Service at this Credit Union is Superb!! From my first encounter in 2017 until Present has been nothing less than Excellent!!

  Response from the owner

  Thank you for the kind review, Ms. Eubanks! We appreciate you trusting us with your banking needs and are glad to hear you are enjoying being a member!

• C

  Cal Fowler
  5

  I refinanced an auto loan for a lower interest rate. The process was quick and easy. This will save me $$ .

  Response from the owner

  Thank you so much for trusting South Carolina Federal with your banking needs. We appreciate your membership!

• E

  Edith Norris
  1

  This credit union was happy to hold my money for years, until I needed it earlier this year and withdrew all but a small balance. The account had been pretty much "dormant" for years, however when I withdrew the bulk of the money, I received a letter on July 21 (dated July 17 ) ... VERY SHORT NOTICE .stating it would be accessed a dormant fee or my funds transferred to the State (???) if I didn't make a deposit or withdrawal by July 25 (giving me only 2 business days after receiving the letter). So I closed my account. When I commented about the small window of opportunity, the CSR advised me, this was disclosed to me when I opened the account (some 20+ years ago) . Don't let your money sit, find someone else to invest it.

• J

  Joe Collins
  5

  What an amazing hassle free refi. Denise is amazing

  Response from the owner

  Thank you for the kind words and for trusting us with your refinance. We hope you are enjoying a lower payment and will think of us for your future lending needs.