Palace Jewelry & Loan Company Inc N Virginia St, Reno

Palace Jewelry & Loan Company Inc Reviews

• T

  Theresa Ristenpart
  5

  This is the best pawn shop in Reno! They have the friendliest staff. They are very knowledgable and were quick to help me. I felt comfortable with them and didn't feel like they were screwing me over like I feel at other pawn shops downtown. They even have a sense of humor! I brought in a 14kt ring I didn't know anything about and they explained to me what it was made of and how it all works. Then my daughter saw another ring she wanted so they worked out a deal with me with the ring I brought in and the ring my daughter wanted. Great people. I look forward to coming back to Palace Jewelry and Loan!

• K

  Kemetic Witchcraft
  5

  Bought my husband a $200 seiko watch. Even though we looked like vagrants due to our jeans and tshirts, we didnt get treated any differently than the dude in the suit who was being helped at the time. Lady behind the counter was very patient and suggested some $50 items before i pulled out a wad of cash :) great experience.

  Response from the owner

  Thank you so much for the kind words! We are delighted that you found something you like. Please let us know if we can ever do anything for you in the future!

• B

  Bud Infield
  5

  I have been here many times over the years and purchased too many items to list. I have enjoyed each and every one of my visits! Carmen and Glen Jr are two of my favorites there. They make you feel like family. Honest, courteous, genuine, fun, l could go on and on. And if you are a repeat customer you will get an invitation to the finest Christmas party in Reno where you mingle with staff and the owner, who by the way is one of the finest lady's that l have had the pleasure of meeting! Palace is the most honest and fair shop in Reno and would never buy from any other! Sincerely, Bud lnfield

• R

  Rocky Brinkman
  5

  I have been dealing with palace jewelry and loan for over 20 years. Always curtious and helpful. Just picked up a CD player for $25.00!!!

  Response from the owner

  Thank you so much for the great review, Rocky! We are glad we were able to make you a deal and take care of your business!

• T

  Terra Killip
  5

  Don is the man!!! He makes the most beautiful pieces and totally went out of his way and threw together a special ring for us in 30 mins!!! All of the staff was awesome! Very helpful and nice! Will be returning for sure!!

  Response from the owner

  Terra, thank you for leaving us a review and the positive feedback. We greatly appreciate your business.

• A

  Ariel Lauzardo
  5

  I had a wonderful experience at Palace. I felt very please with Carmen. She was very thorough and knowledgeable. I walked out happily and appreciate the great customer services. I highly recommend it.

  Response from the owner

  Ariel, thank you for sharing your experience and the positive feedback. We greatly appreciate your business.

• L

  Lukas Haaglund
  5

  Fantastic customer service with fair rates . Store is packed full of Jewelry make it your first stop for some bling. The scrape prices are fair as well.

  Response from the owner

  Thank you, Lukas! Hope to see you next time you're down our way!

• W

  Will Adams
  5

  I recently sold a jewelry set here and traded up for my fiance's engagement ring. I thought my items may have been worth more, but the staff were very respectful in educating me on the jewelry market and I was given a fair price. I bought a 1.05 ct VS2 I color stone for a quarter of the price that Jarad was asking. The jeweler even reset the stone in a brand new setting that we designed! I was sincerely impressed with the service I received. If anyone needs a loan, or to sell jewelry I highly reccomend going to Palace Jewelry and Loan and seeing that young, really good looking manager behind the counter.

• N

  Niko gourley
  5

  We always have a great time at palace. Very helpful staff.good guns and jewelry. Carmen has always been very knowledgeable when it comes to jewelry.

  Response from the owner

  Niko, thank you for your business and the kind review. Your business is greatly appreciated! Come see us again soon.

• K

  Kara Grauberger
  1

  Walked in, went straight over to the rings and the jeweler was too busy laughing and yuckin it up on the phone to even ACKNOWLEDGE my being there. No one greeted us and some old man moving bicycles into the shop kept staring daggers at my girlfriend and I. Everything in there seemed to be over priced, as for the jewelry I wouldn't know since I never got any help like I said. There were no excuses for our lack of service as we went in looking to buy something and there were not enough patrons in the store to demand the attention of all the employees at counters. Completely unprofessional place. I would NEVER pawn or buy there. As for the response review the manager wrote. That was actually the reason I chose to disregard the poor reviews. He had a few valid points and being the reasonable lady I am I decided that there are 2 sides to every story. I now know that these past bad reviews for Palace Jewelry & Loan were anything BUT fabricated or embellished upon. Please beware. I went to Pawn World right next door and was treated very nicely, greeted upon entering the store and helped during my entire shopping experience(it wasn't necessary, but a lovely bonus), given tips on a good time to come back and check their jewelry stock for new things, and didn't feel pressured to purchase anything. They also had a pretty decent selection of ALL kinds of rings not just gaudy over the top crap that they can make a big profit off of.