OneMain Financial N Macarthur Blvd, Irving

OneMain Financial Reviews

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  Charlisse Porter
  5

  I have been with One Main for many years and I am always treated with respect and compassion and professionalism. Tessie is so wonderful to deal with, she makes it simple fast and easy.

  Response from the owner

  Hi Charlisse, We're happy to hear that your loan process went smoothly and that Tessie delivered excellent customer service. Thank you for choosing OneMain, and we'll look forward to assisting you in the future. – LF

• E

  Ed Snyder
  3

  I have had very good service from One Main Financial. However I am doing another deal with them, I was in the area and had some questions. So I stoped in. I was met by lady named Marisol. Very rude, ridged. No Good Morning how are you. Sir you have to put on a mask! Do you have an appointment and so on. I could not get a word in edge wise. If I was a new customer, I would not do business with One Main Financial because of her lack of customer service. I highly recommend Marisol get some customer service training, mainly how to treat people. I started to give them 2 stars and up to to 3 only because I have had some good service from Jackie and others

  Response from the owner

  Hello Ed and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• t

  trg75
  1

  Worst on customer service.. asked for help to get a late payment waived was told your payment is due on that date and that's it. I've had an account with them and never been late and the one time out of the 3 years I've had them no help. Covid & and the winter storm we had in irving texas no help what so ever.. never will I use one main again..

  Response from the owner

  We'd like to help you resolve this. Could you please send us an email that includes your zip code and phone number? From there, we will get you directly in touch with a customer service member. You may email us at: [email protected] Thank you. - AS

• C

  Chance Krebs
  5

  Had a great time with Marisol at One Main in Irving, answered all my questions and never has this process been so easy and efficient. Will not go anywhere else for my Financial needs. You were the best Marisol

  Response from the owner

  Hi Chance, Online feedback is valuable to us and we are thankful you took the time to let us know about your experience. Best wishes -JS

• J

  Julio Valdez
  5

  I absolutely would refer anyone to one main with any financial needs. Francesca was very helpful and offered superior customer service.

  Response from the owner

  Hi Julio, Thank you for the great review! We're so happy to hear that Francesca went above and beyond to deliver outstanding customer service. We take pride in serving our customers and look forward to assisting you in the future. Thank you! – LF

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  Phoxtail Fitness
  1

  Bad experience. Was connected by LendingTree for a prequalified loan of $10,000. Set up account, provided documents, they wouldn’t answer the phone. Red flag number 1. Called and someone answered and immediately said please hold, on hold during my whole lunch break for 30 mins and they picked up the phone and hung up. Called another one main financial office in different city and they connected me with them just for them to say Cindy is on lunch. Long story short took 3 days just to tell me I am approved for $200 dollars more than one of my paychecks, with no Derogatory credit and they also did a hard pull on my fathers credit and was discussing a car my father owns due to me being named after my father. Cindy was very unprofessional and when I re-gave her my vehicle info she offered me another 100 dollars for hush money. Slap in the face. Unprofessional Cindy, seemed very glad I didn’t accept small offer so she could go on another lunch break. Very dissatisfied with 3 day terrible customer service. OneMainLunchBreak & OneMainHundredDollarHushMoney & OneMainTerribleLoanOffer & OneMainLazyJoke.

• S

  Sam G
  1

  At first they were very helpful and everything was fine then refinanced changed my due date called to have it changed back which they said was supposed to have been done then got overdrafted on my account because it was note done then they want to send refund check that takes 7-10 business days by mail.....no bueno😔😔😔

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  Glenys Armbrust
  1

  i work 7 days a week and work from the hours of when the branch is open to close so i am never able to call or go inside, i have emailed this branch several times and i have never received a response. Why have it on your website that you can email if you arent going to respond?!?!!

  Response from the owner

  Hi Glenys, thanks for reaching out to us. Unfortunately, we cannot communicate account specific details over email or Facebook message as it is not secure. You may either visit your local branch or contact your branch manager by phone to discuss your account. You can find your branch's information here: https://spr.ly/OMFBranches. You may also manage your account online with our online account management tool, which you can find here: http://spr.ly/AccountManagement. If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. Thanks. - AS

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  Marcus Allen
  5

  I had an awesome experience with my rep Irving and would recommend them to everyone.

  Response from the owner

  Hi Marcus, We love hearing about your experience. Thank you for the feedback. Have a great day! - LF

• H

  H-K
  1

  WORST CUSTOMER SERVICE EVER LAURA STEPHENS, the worst

  Response from the owner

  We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS