OneMain Financial S Val Vista Dr, Gilbert

OneMain Financial Reviews

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  Ernest Robles
  4

  The young lady that handled my application was very professional and patient when we had trouble uploading an item. She tried different avenues to get it done and was very receptive to my idea of uploading and together we got it done. She stayed on the phone until all items were handed correctly. The turnaround time was not too bad as well, as I had a large item that had to be paid and I was able to do that without any penalty. All and all it was a very satisfying experience.

  Response from the owner

  Hi Ernest, We appreciate your positive feedback about your experience. We take pride in serving our customers, and we hope to see you again soon! – LF

• D

  Donald Oconnor
  5

  My process was amazing, very friendly, very professional and informative. They explained the entire process and was very transparent on how things would work and had great options. Julie was truly amazing. Thanks for making the process simple and easy. You're the best.

  Response from the owner

  Hi Donald, Thank you for the great review! We're so happy to hear that Julie went above and beyond to deliver outstanding customer service. We take pride in serving our customers and look forward to assisting you in the future. Thank you. – LF

• J

  Jeff Tonseth
  1

  Do not go here. They give you wrong information when you setup your loan. Was told I could modify my loan later and when I tried I was told to do another application, which hit my credit, as opposed to taking 5 min to look at my account. I was then told that that the information given to me when I initially did the loan was incorrect and “everyone” who worked in that office was gone so they could not speak to what I was told. I did the loan 3 months ago. Unprofessional and incompetent.

  Response from the owner

  Hi Jeff, we're sorry to hear that you've had that experience. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -CK

• e

  engaging culture
  1

  Unprofessional. Taylor needs to be retrained because she is very confused on how to properly take care of people when a question is thrown in her direction. Doesn’t take initiative to help and is extremely rude.

  Response from the owner

  Hello and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• M

  Mary Blancett
  1

  The process was long, I needed the money for car repairs and dental work and did get approved. However lifes circumstances changed and I haven't worked since Dec.15th and did reach out to them.I had paid on the loan for 1.5 years with no issues. I asked to stop automatic withdrawal I still have paid them just not with autopay. However a withdrawal came in Feb. and I did not have it my account I got charged by my bank and by them for the return. I called to get it handled and was told it was only notated for Dec and Jan ? Unfortunately they will not help with the fees and since supposedly was this was not notated they didnt care. Long time customers word meant nothing and if you can avoid this place you should!!!

• A

  Alicia Wilkerson
  5

  Alicia was wonderful! She had so much patience when it came to any questions that my husband and I had and explained everything really well. Everyone here was really nice and I would recommend OneMain for anyone. 😁

  Response from the owner

  Hi Alicia, Thank you for sharing! We appreciate you taking the time to leave us a review. Best wishes -JS

• D

  Dan Peterson
  1

  I stepped into the trap that is one main. This company will only be friendlyand courteous when you are signing up. Once you have signed your life to them, it doesn't matter. I have been trying to make things work with these people, I have been told two or three things from the employees. They will call you 5-8 times a day, even if you pick up and explain. You may sign your deferment papers, only to have them bill you anyways.(yes, the corrected it, but I have no faith now) Do yourself a huge favor STAY AWAY FROM ONEMAIN

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  Nick Malicke
  1

  Do yourself a favor and never work with these people. They are nothing but unhelpful with terrible customer service. The guy we worked with asked very inappropriate and personal questions while in the screening process for a loan. He the refused to return phone calls and dodged calls for three days, did nothing but mumble and make strange noises on the phone. I don't know where you find your reps at but you should seriously look into training and making sure your reps know how to talk to people on the phone before you let them work. Stay far away from this company if you can!

• D

  David Gonzales
  3

  Service on the phone was ok. Once we got there to close on the loan, it took over 2 hours whereas it should have taken 20 minutes tops to close on this loan. I think you need to look at how you can streamline, or better prepare ahead of time.

• A

  Ash
  1

  It’s been almost a week and I tried to get a loan recently, called to check on the status of my application and can’t even get a courtesy email or call back. Don’t bother with them.

  Response from the owner

  Hello Ash. If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. -AS