OneMain Financial W Patrick St, Frederick

OneMain Financial Reviews

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  JAMES BRYAN
  5

  These ladies are TOP NOTCH and I wouldn't go any other place but here to do business. I really miss one of the former employees, Tasha, she always went above and beyond for us!! However, Brittany has done a fine job since she has moved onto another branch location & am glad to see such wonderful professionalism in everyone.

  Response from the owner

  Hi James, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again soon! Best wishes, – LF

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  Trina Hanna
  5

  She was very good explained everything to me and was very nice with everything. She made it so easy and helpful with me . Very nice personality and great manners. She does her job great and I would work with her every time .

  Response from the owner

  Hi Trina, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again soon! Best wishes, - LF

• J

  Jeff Ree
  5

  Excellent service, the girls know what they're doing and they will do everything in their power to get your loan approved and are very helpful. My situation was a little unconventional as the loan was for a boat and Tasha did a whole bunch of extra leg work to ensure that my whole process went smoothly. So satisfied I'm going to go back for another vehicle.

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  Kylie Linthicum
  5

  Needed my first ever personal loan and decided on One Main since it was the highest rated place I could find in Frederick. I went in one evening before they closed, and the next morning was approved and went in and signed for my loan. They made this first time experience AMAZING for me. It was easy, I got the money I was looking for, and have low monthly payments! Thank you, One Main, and Brittany specifically. She was wonderful to work with and followed through on everything she said. I will definitely be back and also recommend them to my friends and family for their loans needs!

• B

  B B
  5

  Excellent follow up. Kim the manager and Ebony my account manager were awesome. We hit a glitch and the stayed open to make it all happen on a Friday night. I’m very pleased and made to feel very comfortable in a situation that was very stressful.

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  Jamie Reigh
  1

  BEWARE!!! Loan sharks!!! They’ll take your money and if you miss one payment they’ll take your vehicle and sell it for profit. This is a loanshark company. End of story. Applied for a loan and was qualified IF I agreed to a nearly 50% interest rate. I was told over the phone that the loan was just a little over 25,000. Then I discovered that they wanted $750 in payments over 60 months… That turns out to be 45 grand. Now if this is not loansharking I don’t know what is!!!!!!!! I would love to get his company zero stars. And I will also contact the proper financial and governmental regulation agencies about this.

• C

  Ceci Sorto
  1

  Rude staff, not professional at all. just some girls sitting around waiting to clock out if you ask me. I mean who wants to trust your personal information with that kind of staffing. Don’t waste your time! Go to a different bank that can afford better staffing..

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  Ted Hickman
  1

  Worst customer service: I do not know what changes are being made at OMF but they aren't good. I have been a customer for years with significant $$ loans. I called up and requested a 20K loan and spent 3 days with a guy on the loan, After 3 days of constant promising he would call me back here and there he finally presented me with a 2K loan offering 2x and much a month for my car payment and them taking over the lease. I got the loan approved through LendingClub in 5 minutes, I WILL NEVER do business with OneMain Financial again. Before I settled on LendingClub I told the rep that I was unhappy with his level of professionalism and seeking other companies. I wanted to give every opportunity to foster this relationship with OMF, he wished me well and hung up on me. It's very clear OMF does not want my business and I will be happy to oblige them. Ted H.

• K

  Kathleen Rogers
  5

  It was fast and efficient, very pleasant

  Response from the owner

  Hi Kathleen, We love hearing about your experience. Thank you for the feedback. – LF

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  Cee Tyler
  5

  I want to extend a special "Thank You" to all staff at One Main Finanicial in Frederick, Md. It's been a Blessing to be greeted so warmly every visit, and the staff providing such excellent customer service; especially Ms. Reeves for making my loan process very convenient.