One Source Federal Credit Union Gazelle Dr, El Paso

One Source Federal Credit Union Reviews

• J

  J Frias
  5

  Me and my family have been with this credit union for literally decades and these reviews are unreal? I'm sure their only doing there job and following procedures. If there was something going on I'm more than positive it wouldn't be open. My mom has been banking at One Source since the 80's.

  Response from the owner

  Thank you for being a loyal credit union member.

• B

  Becca Zalez
  1

  Very sad. False advertising, sudden new rules, lying about "overdraft protection", and more hidden fees. One worker was able to work out my account for many many months [early this year], then I don't see her anymore since September. Now I see why she quit\fired, very suspicious\ sketchy that the new staff was in new transition of "regulations" and finally enforced today. I didn't receive any notice of this through mail, email, account message mail, text, and even in person as I conducted my business these past few months. No wonder the other lady isn't around. I'd investigate this bank if I was a Law Enforcement.

• M

  Manuel Marquez
  1

  I had a car loan with them and had a payment of 220 since I started three years later they say they don't have prof of my insurance that they have been charging me for insurance for 3 years while I was paying insurance and that my payment now would be 400 . I have sent them the proof and gone to the bank a number of times. It's been 4 months now and they are still charging me 400 my insurance payment doubled because of them and they still tell me they don't have proof of insurance.

  Response from the owner

  Mr. Alvarado, we would like the opportunity to respond to your comment: In regards to your insurance coverage, there was a lapse of not providing insurance which caused your payment to increase. The explanation given by our rep's advised you of the changes and advanced charges. Notifications of the payment increases, for not having insurance, were sent out to our entire membership to which One Source FCU is not required to ask for a signature for any such changes. Additionally, One Source FCU has continually assisted with insurance payments since 2018. There is also a signed Security Agreement Contract on file stating that insurance would be maintained on the vehicle. If for any reason this is not possible, insurance would be added (CPI) until a member is able to provide insurance documents on their vehicle. If you would like to speak to someone regarding this issue please do not hesitate to give us a call at 915-592-0223. Thank you.

• k

  krisnuda z
  5

  Excellent service and now they are offering good deals on car loans, home loans and refinancing. Take advantage of the Chuck Debroder Special abd mention when you visit any branch.

• M

  Magdalena Sepulveda
  1

  I paid off my car 5 months ago and a month later they still withdrew the payment from my account, i already had the title in hand. They gave me money back after i went for it. My second car was unfortunately crashed and totaled in March insurance paid it off in end of April and they charged me the May payment then later returned it and my husband went to close the account and tell them to stop auto withdrawals. It is now June and guess what they did. THIEVES!!!!!!!

  Response from the owner

  We apologize for any inconvenience this may have caused you. We are looking into the matter and you will be receiving a call from us tomorrow. Thank you

• J

  Jack Hoffman
  1

  Lobby closed...drive through was no wait except when wanting to talk with someone...waited 5 minutes and got hand signals while I waited...I had no clue what to du but wait or leave....I went because it’s a shared branch by my bank how ever $500 cash was the max withdrawal. Really only $500 I’m still confused. ..went to a different credit union.

• w

  william valtierra
  5

  A special thank you to all the staff very friendly and I'm glad that I am part of your family.

  Response from the owner

  Thank you the review William.

• P

  Paris
  1

  I started a savings account in 2018 at the El Paso branch for ten dollars.. I never used the account but yesterday I decided to check on it (01/04/2020) and I was told that my account was closed to dormancy in July of 2018 . I wasn’t notified by mail email or phone and I was told my ten dollars went to a five dollar a month fee that was never in the policy this is dishonest and disloyal and robbery @ Oscar ceo , I WANT MY MONEY ..with interest because “once a member always a member even your family can join”

• B

  Bertha Huerta
  5

  I love my bank. They answer the phone when you call. They treat you like you are the only client. They know their clients name. I recommend this bank to everyone. Keep up your good work!

• s

  shush915 quiet
  1

  Horrible service, if you can't handle working here. Quit and get a better job. Stop being rude to the customers. There's a pandemic going on.