Old National Bank Cascade Rd, Grand Rapids

Old National Bank Reviews

• J

  Julianna Katerberg
  1

  I would not recommend using Old Time National if you are a first time home buyer. Our loan officer Dan Cooper seemed to not care very much about our process and would frequently drop the ball on things. He had to be provided with my husbands email address not once, not twice, not 3 times, but 4 times before he got it correct. He sent emails to the incorrect address multiple times including the link to access our secure online portal. I emailed Dan with the correct email address and was waiting to have my husband be able to get the email to access the portal, and he emailed me saying he needs us to complete these items asap. I had to call him and give him the correct address again. He was not very good at explaining things nor was he very good with getting back to us in a timely manner. Despite his lack of communication, he would pressure us to do things immediately despite us not fully understanding what was needed. He was supposed to supply us with documents to have third parties sign, and he failed to do this despite saying he would. This further delayed our loan application. Everything felt like it was being done very last minute despite being weeks in the making. Dan seemed to have us on the back burner and always seemed to busy for us. Would not recommend for first time buyers especially.

  Response from the owner

  Hi Julianna, thank you for taking time to share your experience. We take customer service seriously and will forward this to our team. If you would like to discuss your concerns, we're here to help. Please call 1-800-731-2265.

• T

  Thomas James
  1

  absolute worst customer experience....not only ignorance but complete lack of disregard for their inability to complete basic banking practices. -add the rude and inconsiderate fumbling of customer service, why they even open their doors is a mystery. --better off using a mattress!

  Response from the owner

  We take your feedback seriously and will share this with our team. If you would like to discuss your concerns, please feel free to call us at 1-800-731-2265.