Northwest Bank of Rockford N Phelps Ave, Rockford

Northwest Bank of Rockford Reviews

• E

  Ethan Parker
  5

  I move around a lot for work, and I have used many different banks as a result. Northwest Bank has been the best customer experience by far. I set up my account with Michael, I was given his direct contact number, and he has always been easy to get a hold of, and very quick to help or deal with any issues I have had. My card was recently stolen and almost $300 was spent before I noticed and deactivated my card. I went into the bank thinking this was going to be a long, drawn out, pain in the *** to deal with like it was with Wells Fargo when something similar happened to me. But Michael took care of it and I was out the door in less than 10 mins. I highly recommend this bank.

  Response from the owner

  Ethan: Thank you so much for sharing your experience with us. It's always good to hear when the experience is positive. We will share your comments with Michael's Team Leader as well as the entire Team at Northwest Bank.

• B

  Barbara Krause
  5

  Since 1981, it's been the best bank I have ever dealt with. Never had a problem with them. Always willing to help me.

  Response from the owner

  Thank you so much for the 5-star review! We greatly appreciate your business.

• F

  Fredo Cuomo
  1

  i called thursday to see if i could open a checking account my lunch break even though i have a temp drivers license, the woman who took my call placed me on hold to ask her manager and was told it wouldn't be an issue as long as i brought in my expired license with my temp so they could confirm that both adraddres were the same. today when i came in to open an account on my lunch break i was told i couldnt open an account because i had a temp license and have to wait till my license comes in the mail. needless to say i will be finding anothet bank to open an account with once my license comes in. THANKS FOR WASTING MY LUNCH BREAK!!!!

  Response from the owner

  We apologize with the miscommunication on our behalf and appreciate your feedback.

• C

  Cris Rodriguez
  1

  This bank lacks features and is behind on technology. The customer service is terrible. Whenever I've had to call and/or manage my car loan, I experience nothing but rudeness from that department. I will be taking my business elsewhere. Worst bank I've ever had.

  Response from the owner

  We are disappointed to hear that you had an unpleasant experience with Northwest Bank. We take our customer service very seriously and strive for the best. Please reach out if you have any questions or concerns. Thank you.

• H

  Holly Stear
  5

  This bank is awesome. We receive 1.5% interest on our checking account. We've even been in a bind a few times and needed to use a random ATM- NWB paid the fee for us. Thanks guys!