Northpointe Bank Deposit Dr, Grand Rapids

Northpointe Bank Reviews

• B

  Bill
  5

  First, Cherie and Nikkie are two of most professional people I've had the pleasure to work with. I've been on a year long journey to find the right home and have my bid accepted. With every new opportunity, I found myself confronted with new problems and challenges. So what did Cherie and Nikki excel at to earn my trust and respect? Regardless of time or day of the week, they made themselves available to approve my latest bid request. When they learned of my VA benefits, they submitted an application for a special Texas veteran's benefit program that resulted in a significantly lower interest rate on my loan. Finally, after the seller asked for an earlier closing date, Cherie and Nikkie were able to pull it off despite the fact that May is the busiest time of the year. I could go on,.but you can see my point. I was not just a customer, I was a person., And for that, I will always be grateful for everything they did to make my dreams come true.

• J

  Jessica Akers
  5

  My experience using Northpointe was great. I am a first time home buyer and Casilee made my experience so simple and easy. She was always quick to respond and answered any questions I had along the way. I am thrilled with the service I received.

• M

  Margaret Brintlinger
  5

  Northpointe Bank is awesome! My loan specialist, Carl, was super helpful! I got an extremely low rate and the process was very quick. I'd recommend this bank to anyone looking for home loan.

• D

  David Stowers
  1

  Ugg. Where to begin. Great mortgage experience up until year and half later when we got a notice from Northpointe that our condo association insurance had expired. I am the President of our condo Association so I knew that wasn't the case. We had simply switched providers and Northpointe wanted proof otherwise we would be bill for homeowners insurance by Northpointe. I immediately did what the letter said and logged into the site Northpointe provided and uploaded a copy of the insurance paperwork. The website never said whether the upload was successful or not - a few weeks later got a second letter from Northpointe saying they needed proof of insurance still. This time I called and got a lady at one of Northpointe's vendors called PFIC (a third party) who shared with me that she saw the form I uploaded but it was too big a file. I asked her if I could email her proof of insurance, which I did. In fact our insurance agent emailed it directly and she confirmed she had it and even emailed back a question which I answered. I followed up the same day asking if we were all set and no reply. Followed up with two separate emails later asking if we were all set and no reply. A few weeks later we got a third letter from Northpointe and this time they said we had been billed for homeowners insurance. I immediately emailed the person I had dealt with before and CC'd northpointe at their support email and got an automated response from Northpointe. I waited a few days and nothing from anyone. So, I called back and spoke to the same lady as I had talked to a few weeks earlier who after putting me on hold twice and reviewing our previous email thread seemed lost and twice I asked why we hadn't received replies to which she had no good reason. She said the insurance issue hadn't been take taken care of yet. I asked her to fix it while I was on the phone. After being on the phone a while she eventually said it was fixed but I'd be getting a bill for the time we weren't covered. (huh?). She said it would be about $16 that time period. I was pretty upset so I sent an email to Northpointe support explaining that I wanted a refund as we were covered and there was never a lapse and never had been and gave a full explanation per what I've written herein and still no reply from Northpointe. Bottom line, their third party insurance administrator sucks as far as I'm concerned that's on Northpointe for using them and Northpointe's email support is seemingly non-existent. My time, trouble and emotions were taxed and we are talking a whopping $16 - which is sad because it's not worth my time to call them or stop in to their office and they lose future business because we (an perhaps someone else who reads this will not get another loan with them over it).

  Response from the owner

  We’re sorry to hear this, and thank you for the feedback. Our team is reviewing the situation and will respond accordingly. If you would like to reach someone immediately to discuss this further please call us at (888) 672-5626

• M

  Mindee Bobeldyke
  5

  I've dealt with Dave Kuiper before when I built my home, and now again, for my refi. Dave, as usual, was very personable and thorough in my options, and then he tagged in Lauren from his office, who was also very personable and very, very responsive! This is a great office to deal with (Holland office), and terrific people who care, listens to your needs, and makes it easy for you throughout the process! Thanks, Dave and Lauren - you both ROCK!!!

• S

  Sara Sowerwine
  5

  Ryan did such an amazing job on my refinance. My rate was awesome, he was timely and efficient. Communication was great and his assistant was very attentive. Thank you!

• S

  Shasta Maier
  5

  Northpointe Bank is down right amazing! Wonderful friendly staff, who go out of their way to help you. Making a stressful experience a bit less stressful. I would HIGHLY recommend this company to anyone with needs for financial items.

• T

  The Netsanets
  5

  As first time home buyers, we were recommended by our Real Estate agent a few mortgage officers. After speaking with some other possible candidates, we opted to work with a man who truly helped us over and beyond. Working with Michael Bartels, of Northpointe Bank, has been fantastic. He is thorough, professional and extremely knowledgeable. He explained to us every detail and helped our process go smoothly. If you are looking for a professional mortgage officer who is honest and friendly, contact Michael Bartels at Northpointe Bank. I truly recommend his services and Northpointe Bank is lucky to have an employee like Mike. Thank you Mike for all of your amazing help!

• M

  Mike Ellis
  1

  Horrific front-line customer service. Had questions regarding the procedure of paying off an All-In-One Loan and received a different answer each of the 3 times I called. Have a question about their savings account, referred to website. Have a questions about wire transfers, referred to website. Have a questions about the website, referred to website, literally. That would be acceptable if the website actually had informative content, it does not. The loan officers, Tiffany Ogle, are excellent when you get to them but the general team is untrained and unaware of their banks policies and procedures. The rates can make the headache bearable but I advise to identify your key people early and never call the 800 number. I am an out of state customer (not in MI).

  Response from the owner

  Hi Mike, Our apologies for the negative experience and delayed response. Our customer service manager will be in touch soon to discuss. Thank you for your feedback.

• B

  Blair Smith
  1

  I would give them a zero if I could. Made an additional payment towards my mortgage to pay down principle. I see that they got it with the remark "Uapplied" Neither the the interest nor the principle had the payment applied. Where did this payment go? This is the 2nd time I've had to deal with them, they are absolutely horrible. The last time they raised our monthly payment because they said that's how it works? We've had two other mortgages and have never had that happen. I'm so happy we are selling our home and paying cash for the new one because this bank is a bunch of crooks!

  Response from the owner

  Thank you for letting us know about your experience, your feedback helps us get better. Could you provide your contact information to [email protected] so we can look further into this issue? We set a high standard for customer service and are sorry to hear this was not met in your interaction with us. Once we receive your contact information, our customer support team will be reaching out to you right away!