New Silver Cypress St, Brookline

New Silver Reviews

• D

  Diego Gonzalez
  5

  I found New Silver through a google search and had great reviews so I figured I’ll leave mine also for future investors looking to do business with them. I have nothing but good things to say about New Silver, James was my loan officer and he definitely delivered what he promised from the first call. I could’ve closed my deal in less than 20 days if it wasn’t for the seller taking so long to clear tittle. Very simple process overall and less hassle than traditional banks, I’d definitely recommend them. Thank you James and team

  Response from the owner

  Thank you Diego, its been a pleasure serving you!

• d

  dan washington
  4

  I appreciate the fact that New Silver did refund my appraisal fee after declining the loan. The website states that there is no refunds on the appraisal fee. It is unfortunate that I was not informed that they would issue a refund in 3-5 business days until after my previous review was written. I look forward to possible future deals with this company and I will wait until a deal is in place before paying for an appraisal.

• A

  Ato Boyan
  5

  Alex and the team at New Silver, are incredibly good at what they do. They're very reliable and responsive. I was working with a lender on a two-family, and things kept dragging, and eventually, the lender failed to fund. Reached out to New Silver, and in less than 10 days, they were able to help me close. All they needed was request the appraisal reassigned to them. Their system is very efficient and easy to use to manage your loan and draw request. Highly recommend New Silver.

  Response from the owner

  Thank you so much!

• M

  Mimi M
  5

  I approached New Silver out of sheer desperation. I had a good deal but all the local HMLs kept giving me excuse after excuse regarding funding my deal (relatively newbie investor, really tight closing deadline etc, etc). I needed to get funding fast so I hit google and New Silver popped up. I reached out and James responded immediately. He worked through my numbers, discussed all scenarios with me and then got straight to work. We had a delay with the appraisal being returned - this was NOT a New Silver issue and James warned me that this would happen because its happening everywhere right now BUT he also told me we would close by my deadline. Was I skeptical? Yes. Did I panic? Heck yes. But James told me it would work out and it did. I have to mention here that New Silver's communication and responsiveness is unmatched. Every single email got answered promptly, calls were returned promptly. I don't know if these guys sleep. Professionalism is A+++ and this applies to everyone from James to Marwan and Alex - everyone is very professional. I got funded in early Nov and deliberately waited to review until after my first draw (late Dec) because I wanted to be able to give a full, true review of the whole lending and funding experience. Even the draw went smoothly - I submitted my request, inspector came out, I got my money in a little under 48 hours. I cannot praise New Silver enough. Where other HML make you jump through hoops and then don't deliver, NS delivers - no excuses. Their process is super simple if you have a good deal where the numbers work and you have all your other paperwork in order. They also have a very simplified and easy to use dashboard. I very highly recommend New Silver for all your funding needs.

  Response from the owner

  Thank you for your kind review Mimi. We will continue to work hard to make the lending process simple and fast for our valued clients.

• N

  Nika
  5

  Great company, great work they do! Have been a returning client for a quite a few deals and never regrated once. Very efficient, quick, to the point. Another thing that I like, they come up with new products, re-develop, invest in themself and that is a foundation for a solid, prosperous business. Your deals and your success are really matter to them.

  Response from the owner

  Thank you so much, we appreciate your feedback and continued support.

• N

  Norman Simon
  5

  New Silver is quick to respond and easy to work with. They are a good partner for your projects!

  Response from the owner

  Thank you!

• D

  Danny Washington
  1

  Company charged me a $499 appraisal fee but never done the appraisal. They would not respond to a request for a refund even though they declined to do the loan

  Response from the owner

  Sir, we reviewed the file and you paid for the appraisal on January 3rd, and you emailed on January 7th (Friday) saying this is a Sheriff's Sale and requested a refund, which we process, however, it takes 3-5 business days. Today is the 11th (Tuesday) so it has been 2 business days. We appreciate your patience and do not believe we deserve a one star review for taking a couple of days to process the refund. We work hard to make sure everyone is taken care of. Thank you for reading.

• E

  Ed Elysee
  5

  I have worked with New Silver on two transactions now and each time Marwan and Alex were very fast and responsive. I would highly recommended them to any Real Estate Investor looking for a hard money loan. Their rates & loan origination fees are competitive and their streamline loan process is top notch allowing you to track your loan progress in their online portal. These guys are definitely setting a new standard to hard money loans with their website and software.

  Response from the owner

  Thank you for your business Ed, we really appreciate it.

• P

  P. Martin
  2

  As a financial professional who invests in "fix and flip" and rental properties, since 2012, and who works with CRE investment clients, I tried to reach out to New Silver by telephone to request certain details of how the "broker" and "referral" system work, as the descriptions on New Silver's website are fairly vague. I was told that I could not speak to Alex or anyone else until I had filled out a formal request for a loan. When asking about broker agreements before submitting client information, New Silver's representative began interrupting and restated that "no one will talk to you until you fill out an application." That won't happen. The whole experience felt a little troubling.

  Response from the owner

  Hello, first and foremost, our apologies for the experience you have had, it's certainly not our aim and we will work to rectify the way the broker relationship is explained. As it relates to brokers, we do not have a formal broker program. We work with brokers who can add their fees on at closing, there is nothing to sign or no program to join, but we do require the application to be completed prior to scheduling a phone call. Thank you.

• D

  Daniel Martinez
  5

  We had a very positive experience working with New Silver. With Alex' guidance, he made the process simple and easy. His prompt communication made for a very smooth transaction. We definitely recommend New Silver and look forward to working with them again.

  Response from the owner

  thank you Daniel!