East Cambridge Savings Bank Cambridge St, Cambridge

East Cambridge Savings Bank Reviews

• L

  Larry Express
  5

  I’ve been in business for 45 years I have never dealt with a more professional bank and I’ve dealt with them all. They are always polite they are always professional anytime I’ve had a problem, and the problems have always been just a misunderstanding by them sometimes or by me usually. I know it’s easy to hate Banks, There are quite a few I don’t like but If your looking for a professional bank you should check this one out

  Response from the owner

  Hi Larry, thank you so much for your 5-star review and kind words! We have passed this on to our President and CEO, head of Retail Banking, and the Main Office staff - they were all thrilled to see this great feedback. We sincerely appreciate your business and we thank you for choosing to bank with us. All of us at East Cambridge Savings Bank look forward to serving your banking needs for many years to come. Again, thank you for the review. -ECSB Marketing Department

• M

  Matthew Christensen
  5

  I'm not sure why there are low reviews. I got great help from both the Online Supervisor Jeffery Shapiro and from the Main in branch associate Shannon. I had a great experience opening up the CD, and was told of more products that we will consider for the future. They were respectful and professional. Maybe there has been a change at ECSB and you should try for yourself like I did.

  Response from the owner

  Hi Matthew, thank you so much for your kind words and 5-star review! We truly appreciate you taking the time to share your thoughts and write this review. We agree, if you talk to real customers who interact with the Bank at a banking center or on the phone, you'll find that they had a great experience. We will be sure to pass this review on to our Main Office staff and retail banking division head. Again, thank you for the kind words and please do not hesitate to contact us if we can help in any way.

• K

  Kevin OMalley
  5

  Have worked with Tim Tuttle in the Belmont branch and he's a pros pro. Extremely responsive, Rarely a half hour goes by if I have a question via e mail that he fails to respond in a timely fashion. Always responds to phone calls promptly. Linda the branch manager is superb and I urge anyone looking for banking services to walk in there and you'll be pleased. Rates are very competitive on mortgages. Couldn't be happier.

  Response from the owner

  Mr. O'Malley, thank you so much for your kind words and 5-star review! We sincerely appreciate it and we're thrilled to know that you were pleased with the service you received at East Cambridge Savings Bank. Linda, Tim, and the entire team at Trapelo Road in Belmont are truly 5-star! We're always here to help. Thank you again for the great feedback.

• H

  Henry Mencken
  5

  This is for the fine folks over at the Medford branch. My wife and I were looking to move on from our current bank. Our criteria is simple: Do they offer online banking: yes Do they offer billpay for things like national grid: yes Can we tranfer money between accounts: yes Are they close by: yes Lastly where are the ATMs: I can walk to the nearest one! As for customer service, I generally don't expect much given the service we've endured with our last bank and quite frankly banks in general. That is not the case for our Medford branch. Osvaldo was the man who helped set us up. He's extremely patient, he made sure we understood the accounts we opened up. Even went above and beyond to make my wife feel comfortable through the the process. Not to mention a Pats fan so even more points there! They really couldn't have a better representative than Osvaldo! A couple of days later we needed a Notary for our paperwork and that brought us back to our branch. I did not realize it was the branches vp Kathyann who helped us out. She took us in immediately and even assisted with our witness on the paperwork! Thanks to Luis for the assist! This experience only confirmed that we chose the right bank. Even better still, three days later we got a follow up call from Jennifer to ask if we were satisfied with our new accounts and if there was anything she could help with. This is textbook customer service. I know because this is what I do in my job. While some folks may have had other experiences, it couldn't have been with the Medford branch. These folks were by far the best in banking I have ever experienced. I look forward to a long run with East Cambridge Savings Bank!

  Response from the owner

  Hi Henry, thank you so much for your kind words! Your review truly made many people's day here at East Cambridge Savings Bank. This review was shared with our head of retail banking and President and CEO - they all appreciate your positive words. We look forward to a long and productive banking relationship with you and your wife. If there is anything we can ever do to better serve you, please do not hesitate to contact us at 866-354-3272 or email us at [email protected]. Or, you are always welcome to visit the Salem Street Banking Center which you so kindly referenced in your review. Again, thank you.

• J

  Jeremy Coffey
  5

  ECSB has been the banker for our small business since 2015. They took a chance on us when bigger banks turned up their noses, and have stuck with us through the Covid-19 pandemic (which has crushed so many small businesses). Their staff is professional, courteous and respectful of the real-world needs of small businesses. If you own a business, and are looking for a partner vs. a big institution who is more intent on collecting fees vs. helping their customers, give ECSB a look. Our primary banker has been Deborah Dobbins. Can't say enough about her and her team. Feel free to contact me for more information and candid feedback.

  Response from the owner

  Hi Jeremy, thank you so much for your kind words! At East Cambridge Savings Bank, we are fully committed to the success of our customers - especially small business customers who do so much for our local economy and communities. We have passed your feedback on to our President and CEO and Chief Lending Officer - they also sincerely appreciate your feedback. If there is ever anything we can do to better serve you in the future, please do not hesitate to contact us. Again, thank you. --ECSB Marketing

• P

  Pj Westin
  5

  I've never had anything but a positive experience with ECSB. My wife and I shopped around for a while when deciding where to open a joint account, they offered the most competitive interest rate and perks (ATM fee reimbursement, etc.), and we've never regretted the decision. The customer service is always excellent in every branch, and they even have a really good banking app (which I was surprised by, since they're such a small bank). Really glad we went with them.

  Response from the owner

  Hi Pj, thank you so much for your kind words! We appreciate your business and the 5-star review. If we can ever be of assistance, please don't hesitate to let us know. Again, thank you!

• A

  Anna Gomez
  1

  It was a question for us how would this bank hire people who are outright rude and talk to clients condescending when they're the ones who don't have the real knowledge and experience on finance.

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  william miller
  2

  At times like this banks should be quick to adjust and ready to provide what the current situation calls for to accommodate the needs of its clients. They should improve and make their online banking a fast and smooth experience for everyone.

• M

  Michael Brook
  5

  I've been with them for more than 10 years and while their processes are a little more manual than the mega-banks, they've always been responsive and professional whenever I needed support, and working with a local bank is better for the whole financial system in general. Fully recommend them!

• D

  David Murphy
  2

  This has to be the worst bank I have ever had the displeasure of trying to deal with. Tried to open a savings account with them and jumped trough all their hurdles of sending proof of identity and address. Had an email confirming they'd received it and they'd be in touch to open my account...then never heard another word from them! Emails went ignored, phoned their customer service team, went through verification of who I was then cut off. Such a terrible service!