Neighborhood Credit Union Montfort Dr, Dallas

Neighborhood Credit Union Reviews

• M

  Marion Scott
  1

  I used to have this credit union back when I was 14 but left after 7 years. Finally returned again at age 34. Too many fees. After my account went dormant, my fees were charged off and account closed. I called to resolve this and was told it would be removed from my credit after payment in November 2018. Here it is February 2019 and it's still there. Reached out and left several messages to collections and can't get an answer to save my life. Definitely gotta submit a credit dispute to get the item removed. This credit union is not what it used to be and I won't return in the future or recommend them to anybody.

  Response from the owner

  Hi Marion, we apologize for your unsatisfactory experience. We would like the opportunity to remedy this situation. Can you please reach out to us at [email protected] with your best contact information so we can have someone reach out to you? We very much appreciate your membership, so thank you for taking the time to provide us with this opportunity to make things right. We hope to talk with you soon.

• N

  Netty Nordor
  5

  They are always professional and very nice any time I've been they always are fast in transactions when I used to go in person they would always be nice courteous and professional to me. Now I do drive-through only to do my car payments and they still are extra nice .

  Response from the owner

  Hi Netty, thank you for your review and kind words! We are happy to hear that our N. Dallas team was able to get you taken care of! They always go above and beyond for our members. We appreciate your membership and hope you have a great day!

• D

  David
  1

  Customer service is great, however today the app said it would down for maintenance and online services would be down till sunday, the problem is it said NOTHING about my debit cards not working in stores my wife went to the store to buy a few things and our her card got declined, Neighborhood credit union do you have any idea how embarrassing that is??? And even the atm would NOT give us OUR MONEY!!! If we where at a restaurant eating and not able to pay our bill because of your lack of information to your clients, this is unacceptable.

  Response from the owner

  Hello, we apologize that this happened during the maintenance period. Can you please reach out to us at [email protected] with more details and your contact information? We are trying to figure out why you might have had issues with your debit card. We very much appreciate your membership, so thank you for taking the time to provide us with this opportunity to make things right. We hope to talk with you soon!

• R

  Richard Crabtree
  5

  On Thursday 2/27, Elena Longoria in the main office assisted me in resetting my on-line banking account. When I told her I was considering moving my money in the Prize Savings Account to another institution due to low interest rates, she suggested I keep the money in the Neighborhood CU, and transfer most of it to the High Yield Savings at a very good rate. That was a good idea, and I did that! I appreciate the advice and good service! Thanks! Rich Crabtree Garland, TX

  Response from the owner

  Hey Richard, thank you very much for your kind words and review! We are happy to hear that our Neighborhood Credit Union team was able to get you taken care of! They always go above and beyond for our members. We appreciate your membership and hope you have a great day!

• C

  Caramel Cutie
  5

  Frank was so helpful with my car experience. He and Arlena made my first car buying experience a DREAM!! I got approved on Tuesday and bought my first car on Saturday! So quick and easy.

  Response from the owner

  Thank you for your review! We are happy to hear that Frank and Arlena were able to get you taken care of! They always go above and beyond for our members. We appreciate your membership and hope you have a great day!

• F

  Female DallasTx
  2

  A nice staff but unfortunately not very bright when helping customers with applying for loans and opening checking accounts. They take take you to an office and leave the door wide open. The customers sitting in the waiting area can hear all the personal information the bank employee is asking you. Then the bank employee repeats your personal information out loud so you can verify if correct. Bank employees should consider closing the door for every customer they assist in the loan office. Very unprofessional.

  Response from the owner

  Your personal privacy is very important to us and we really appreciate the constructive feedback. Thank you for your membership and please let us know if there is anything else we can do to better serve you.

• N

  Neri Campos
  5

  I worked with Marco Hinojosa for my car loan. He is very kind and knowledgeable. He made the whole process so easy and fast.

• H

  Hair by STACEY LANEISH
  1

  Called Member Services spoke to 3 reps in 2 days with basic questions. Reps NEVER addressed my concern but transferred me back & forth between departments. Jasmine had a sarcastic response to my inquiries & was rude. Im hoping a member of management listens in on calls to coach call center employees on professionalism & courtesy.

  Response from the owner

  Hi Stacey La, we apologize for your unsatisfactory experience and we appreciate your feedback. We would like the opportunity to correct this situation. Can you please reach out to us at [email protected] with your best contact information so we can have someone reach out to you? We very much appreciate your membership, so thank you for taking the time to provide us with this opportunity to make things right. We hope to talk with you soon.

• p

  paul perez
  5

  The Team at Neighborhood Credit Union Montfort are amazing and always provide premium service. My wife and I have been banking there for 25 yrs.

  Response from the owner

  Thank you so much for your review and kind words, Paul! We are happy that our Monfort team was able to help get you taken care of! We really appreciate your business and hope you have a great day!

• P

  P B
  1

  The "ROACH MOTEL" of credit unions: they are eager to take your money, but don't let you have it back. Their check cashing limit is a joke, limited to $500 per day, and they run you through hoops just to get at your own money. I wanted to purchase some furniture from Craigslist, but would have needed to make THREE trips to the credit union to get the cash. RIDICULOUS! Terrible customer service.

  Response from the owner

  Hi, we're sorry to hear about your experience today. There is no withdrawal limit when in the branch for our members, but Shared Branching members utilizing us as part of the Shared Branching network have a limit of $500 per day. If you would like to share more about your experience with us feel free to email [email protected] and we apologize for any inconvenience this may have caused.