Nebo Credit Union N Main St, Springville

Nebo Credit Union Reviews

• J

  Jerod Chatterley
  5

  I've been coming here since I got my first car loan, but the teller Nicole just made me a lifelong Nebo customer. She caught a check error that would NOT have been in my favor. I'm soo thankful! Her customer service is always amazing and she definitely knows her duties inside and out. Would love to see her stay at Nebo for years to come. Please consider for promotion so she's insured to stick around for me. Thx Nebo!

• M

  Makale Fitzgerald
  5

  I have had accounts with Nebo Credit Union for a decade now. I trust NCU. They have always been kind and friendly. I have never had any customer service issues. It is a great place to work with.

  Response from the owner

  Hi Makale! Thank you so much for your review. We're happy to have served you for so many years and are so glad you've had a good experience at Nebo Credit Union!

• K

  Kole Sleight
  2

  I hate to leave bad reviews and generally done. I have had a great experience with Nebo except for their customer service over the phone. Every time I call their phone it takes me 20+ min to speak to a representative. Just disappointed with the customer care over the phone. Great bank overall but could work on picking up the phone!

  Response from the owner

  Kole, Thank you for bringing this to our attention. We deeply regret that you have had a negative experience when trying to reach us by phone. We are actively working to identify and resolve the issue.

• A

  Alex Marchant
  5

  Nebo Credit Union is easily the best credit union that I've been with. Everyone is very knowledgeable and helpful at each of the three branches. The staff will make sure that you can get the best rate possible and are always willing to help you out with whatever you need!

• C

  Cass E
  2

  I try not to write bad reviews, but the fees for this place are outrageous. Worst credit union fees I’ve seen. They have excuse after excuse for why they refuse to fix them even though they’re unjust. My husband loved them, so we’ve been with them over 10 years, but the last two years just keep getting worse & worse. I literally never want anyone to deal with them like I have.

  Response from the owner

  Cass, we're sorry for any negative experiences you may have had at Nebo Credit Union. We care about our members and work our hardest to provide a positive experience. Please contact us at 801-491-3679 and we would be happy to review your experience and examine our fees with you. Thank you.

• R

  Restaurant Management Team
  5

  Luis helped us to get approved for a loan, he was kind and answered all our questions ! It’s a pleasant experience to work with this credit union !

• E

  Empty Nesters
  5

  We have been members of Nebo Credit Union since the early 90's and we LOVE it! The Staff is always super friendly and are quick to make our experience excellent! Thanks for being an awesome Credit Union! We definitely recommend them!

  Response from the owner

  Thank you Danny and Julie for that wonderful review. We love serving our members and strive to provide an exceptional experience with each visit.

• R

  Ricardo Bonilla
  1

  I have gotten multiple loans from Nebo, for the most part it has been good. Jessica the loan officer does an amazing job and I think she is what makes the company. I had an interaction with a teller I believe named Alec which completely demonstrated extremely poor customer service. Unhelpful and blaming me the customer for the fault. Called again and got another person named Breanna I believe and she sorted things out within 5 minutes. I will no longer be doing business with Nebo. Thanks to Alec they have lost a long lasting customer who was more than happy to continue going there.

  Response from the owner

  Ricardo, I regret to hear that your experience was unfavorable. As a Credit Union, we strive to provide exceptional Member Service. I invite you to call and discuss the circumstance surrounding your visit with us. You may contact me directly at 801-491-3691. Thank you, Shawnie

• K

  K Soriano
  5

  Luis at Farias at the Springville branch is very professional and helpful. He got us a personal loan withing minutes instead of having to wait for days for an answer. This credit union is very easy to work with. I just wish Nebo would open a branch in American fork or Lehi area.

• D

  Dustin Moore
  5

  Nebo CU is great. I work here and have seen first hand how many people Nebo is able to help. Competitive rates and superior service are what you will get when Coming to Nebo Credit Union.