Navy Federal Credit Union Bud Dr, Chesapeake

Navy Federal Credit Union Reviews

• S

  Saul Lowery
  5

  This location is under renovations until September 2021. If you need to conduct any business Indoors they have to walk out to your car and then they call you from the building to help you through what you need.

• H

  Hank Anderson
  5

  I have used this branch for over a year now for mortgages, opening/closing accounts, obtaining loans, and basic banking transactions. They have always been quick, courteous, and highly professional.

• A

  Amy Nimmerrichter
  1

  I NEVER write negative reviews, but I am so disappointed. Not about this branch, but Navy Federal’s mortgage department. Started the refi process 8 weeks ago. Filled out the application online and uploaded required documents the same day. Weeks went by and we were contacted by email from a loan processor. We responded that we would like to discuss 15 year and 30 year options. No response. Got another email asking if we were ready to pay for the appraisal and responded that we still had questions and would like to be contacted. No response. Later we received a phone call from a manager who wanted to know if we were still interested in refinancing. We told her that we were and that our loan officer would not respond by email or phone call. She apologized and said she would have her call. Nothing. After 8 weeks and never talking to anyone, I called a different lender and in 15 minutes had all of my questions answered and our rate locked. Do yourself a favor and look for mortgages elsewhere.

• F

  Frederick Hamilton
  5

  This branch will not disappoint you, almost no waiting time, no hassle. Friendly staff always eager to help, I like all navy federal branches but I will go out of my way to come to this one, to all staff and manager thank you.

• J

  Justin Neuman
  5

  Every time I go into this branch all of the Employees are fantastic. They will all go out of their way to help with any issues.

• N

  Nidia Rodriguez
  5

  I love this branch. They’re always super helpful and very friendly!

• P

  Pattama Intavong
  5

  The staff is always friendly and the place is always clean ..... The coin machine is an amazing feature also.

• V

  Valerie Footman
  5

  They're always nice & fast! I hate waiting and they have me in and out!

• W

  Wilbert Harrell
  5

  I feel at home when I walk in the door. Everyone is so friendly and helpful.

• C

  Cee SPELL
  5

  Friendly, professional service every time; walk-in or drive-thru! Bud Dr. Chesapeake