Natco Credit Union S Round Barn Rd, Richmond

Natco Credit Union Reviews

• J

  June Day
  5

  Absolutely amazing service experienced at Natco Credit Union. You are not just a number! I was treated with the utmost kindness and respect from Rhonda Irvine. If you are looking for competitive rates and a great experience look no further. My loan literally saved me hundreds of dollars a month. I couldn't be happier!! Thank you Rhonda Irvin for your kindness and professional ability.

  Response from the owner

  Thank you so much for the review. We agree that Rhonda is great and love to hear how we are helping save you money.

• K

  Kevin Dill
  5

  Amy was very thorough in explaining every thing to me so I could understand better. She was very friendly and professional. She made the process very fast and easy. I would recommend Natco Credit Union to anybody. Very friendly staff and very helpful. They take care of problems very quickly.

  Response from the owner

  We love to hear how our staff helps our members. Thank you for the review.

• W

  W. V.
  5

  Like always, I received exceptional service from Natco. This time I worked with Ashley at the main office, she was great: Profesional, responsive, understanding... It also amazes me the number of tools they have to complete processes electronically. I have done business with them for years, and unless I choose to, I never have to drive to an office to get what I need accomplished.

  Response from the owner

  We also think Ashley is great! Thanks for recognizing her. Great to hear that our options to do business electronically, made it easy for you.

• A

  Amanda Cook
  5

  Ashley Rainer with Natco was so helpful, diligent, and empathetic towards our needs when working with us! She made the process as smooth as possible and was an overall positive experience with Natco. We highly recommend!

  Response from the owner

  Love to hear great things about our employees and how they help our members. Ashley is wonderful.

• C

  Chris Ramsey
  5

  Everyone here at Natco is great to work with no matter what your needs are. Always smiling and professional, I've been banking with them about 20 years and will continue to do so. Keep up the great work everyone!

  Response from the owner

  Thank you for being a longtime member! We appreciate you.

• J

  Jamie Ison
  5

  Stephanie Harrison was great to work with. Very nice and helpful. She took care of everything very quickly and made sure to answer all questions. I would definitely recommend her. I also look forward to working with her in the future.

  Response from the owner

  We also think Stephanie is great! We look forward to helping you again. Thanks for the review.

• T

  Tansy Carter-Moore
  5

  Natco is one of the best financial institutions that I have had the pleasure of working with and they make the process for receiving services quick and easy. I highly recommend Natco as all of the employees have been a pleasure to work with each and every time.

• L

  Lisa Goens
  5

  I had inquired about a personal loan. They got back with me in a timely manner. Took 3 days to get taken care. It all went very smooth. The staff knows what they are doing!😁

  Response from the owner

  We are happy to hear the loan process went smoothly. Thanks for the review.

• H

  Heavy Pedal Productions
  5

  I’ve been banking here for about 4 years now. It all started cause I was young and had no credit and was looking for my first loan to start and build my credit and every other bank kept denying me and was very difficult to work with. My last stop was natco credit union and I told them what I was wanting to do and they set me up with an appointment and explained everything to me and gave me my first loan. After that I started my checking account there and my savings. I’ve had multiple loans now with natco and everytime has been nothing but pure satisfaction. They always have the best rates and are really out to help people. My debit card got hacked one time and all I did was make one phone call and explained the issue and they immediately took care of it and refunded my money within a few days. They have a very easy to use and useful app to check on all your accounts when needed. The staff is so helpful and always friendly no matter the situation. I always recommend natco to anyone looking for an awesome bank!!!!

• E

  Eric Bowles
  5

  Great people and they genuinely seem happy to help . Ashley stayed after an extra 15 mins after closing to help me get everything situated that I needed done that day and she didn't seem upset or disgruntled like most places would . Instead she was glad she was able to help me .

  Response from the owner

  Thanks for acknowledging Ashley! We love to hear stories like this.