Nantahala Bank & Trust Siler Rd, Franklin

Nantahala Bank & Trust Reviews

• L

  Laurel B. Fleming
  5

  After 15 years living in the state of NC I have found Nantahala Bank and want everyone to know what a fantastic local bank they are. For the very first step in their doors, I was greeting with kindness and efficiency. Since then, every single issue I have brought to them has been handled exactly the same, every transaction handled promptly, professionally and with exceptional courtesy. Thank you to everyone there with a special shout out to Julia. You are fabulous at your job. Thank you!

• C

  Carolyn Daniel
  1

  Horrible customer service by management. Moved all of our families 5 accounts. Had several meetings and they did nothing to fix the problem they created.

  Response from the owner

  Carolyn, we understand your frustration and we’re sorry that you felt that our service was not acceptable. Management did respond to your concerns to the strictest level that we could. We’re sorry that our efforts were not up to your satisfaction in this situation.

• A

  Amanda Bingham
  1

  Used their ATM, forgot my card, called at opening time the next business day and they said they were still going to destroy my card because it wasn’t from their bank. “Blah blah blah we have to.” Well, I forgot it at the BB&T ATM a few years ago and THEY returned it. They destroyed something that belonged to me without my permission with me calling to tell them I knew I left it and I wanted it back. Now I have to reset all my auto drafts. So don’t use their ATM. They won’t return your card and they’ll whine about it not being “their” policy. Should be posted on the ATM that if you make a mistake they’ll destroy your card.

• J

  J Scott
  5

  Great bank! Great people, very helpful and friendly. Happy I switched to this bank.

  Response from the owner

  Thank you for your review! As a community bank, we strive to make our customers happy!

• M

  Michael Hilldale
  5

  THE best old school bank in town.

  Response from the owner

  Thank you Michael! We strive hard to be the best and we're glad we meet your expectations!

• L

  Lyn Scott
  4

  Friendly staff, always have quick service. Anytime I've had an issue or questions they have taken care of me right away...