MSU Federal Credit Union S Cedar St, Mason

MSU Federal Credit Union Reviews

• D

  Drew
  4

  The new lobby setup at the Mason location is very inconvenient for the customer who is looking to run in and out quickly. There is no reason why you can't have a teller window open for withdrawal or deposits only instead of making you use that cumbersome check in procedure on the tablets. I won't be back inside until that changes.

  Response from the owner

  Hi Drew, we appreciate you sharing your experience with us. We have shared this with our team.

• K

  KORY RICHEY
  2

  I opened a checking and savings account here for a specific legal related expense. Used the account for only that for about a year. started rebuilding credit and applied for a credit card. Spoke with a woman who made the decision on the phone, answered all her questions and she denied the credit card and gave me steps to take. make payment arrangements on outstanding debt, make sure to keep making on time payments on auto loan and other installment loan, give us a call in a couple months and see what we can do about another installment loan vs a credit card. Got off the phone with her, applied with navy federal, was approved for a cc. capital one gave me 2 cc's. fast forward to a month later. I made leaps and bounds with my credit. Payment arrangements all set up. 3 credit cards all paid on time with good utilization. no missed or late payments in the last 24 months! I applied for a 1000 dollar loan. Called the lady. Answered her questions and discussed the steps I took. She said it all looked really good compared to a month ago. Took the loan documents to a 'reviewer' who denied the loan. Her steps this time were to continue making on time payments, keep payment arrangements up to date and pay on time, but also 'USE YOUR CHECKING ACCOUNT WITH US MORE OFTEN....MAYBE SET UP A DIRECT DEPOSIT' to possibly get approved next time. got off the phone with her. called NAVY Federal, and was approved on the loan in 5 minutes. I may give them one more chance after this most recent loan is paid off, but if they deny me again, it will be strike 3, and i'll be done with this credit union.

  Response from the owner

  Thank you for sharing your experience with us Kory. We have shared this with our team. We appreciate your feedback. If you'd like to discuss this further please contact us at [email protected].

• V

  Val Jackson
  5

  Very friendly people to work with they treat you with respect and they support you need a question answered. Very Awesome people.

  Response from the owner

  Thank you, Val! We appreciate your feedback and membership!

• C

  Christie Chiles
  5

  I always receive great service when I come here, and staff are readily willing to answer my questions and make difficult concepts easy to understand. Thanks MSUFCU!

  Response from the owner

  Thank you for the kind words Christie! We're happy to help!

• L

  Lawrence barkley
  1

  sold me on Gap insurance. car was totaled put and they want me to pay an additional 700 and put it on my credit. horrible people.

  Response from the owner

  Thank you for taking the time to reach out to us. We would like the opportunity to speak with you about your experience. Could you please provide us with a phone number we could use to contact you? If you would prefer to send us this information through another channel, you may do so by sending us an eMessage through your online account or use the live chat feature on our website at https://www.msufcu.org/contact/. Thank you.

• T

  The Movie Room Aquarium Guy
  5

  Msu fed is a amazing for motorcycle loans!

  Response from the owner

  Thanks The Movie Room Aquarium Guy! We appreciate your feedback and your membership!

• P

  Peter Lawson
  5

  Why would you bank anywhere else?

  Response from the owner

  Thank you Peter! We appreciate your feedback and your membership!

• C

  Carolynn Patterson
  5

  Convenient location. Staff is friendly, knowledgeable, and efficient.

  Response from the owner

  Thank Carolynn! We appreciate your membership and feedback!