Flagstar Bank S Cedar St, Lansing

Flagstar Bank Reviews

• K

  K W
  1

  Last week at the drive thru I requested a one hundred dollar bill but received two fifty dollar bills! Yesterday I went into the branch while depositing money into my account and requested a one hundred dollar bill and received it . Today at the drive thru while banking I asked for two one hundred dollars bills but received 10 twenty dollars bills. So I had to go into the branch and request two one hundred dollars bills. It may seem petty to Flagstar but to me it is all about customer service if you don’t have what the customer requested let the customer know or ask another teller do u have a hundred dollar bill in your drawer!

  Response from the owner

  Thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• B

  Ben Willard
  5

  Very good Couldn’t do it with out them Terri did a great job and the rest of the staff

  Response from the owner

  Ben, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• K

  Kerry Childress
  5

  I got treated nice when i came in to open a account. Up and i think you for treating me nice

  Response from the owner

  Thank you for sharing your experience with us, Kerry. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• O

  Oscar Drumhellar
  5

  We deal with the south Lansing branch and have had a great experience with the staff. We really like dealing with Sasha.

  Response from the owner

  Oscar, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• D

  Desiree Buchanan
  5

  The staff at the south cedar location in Lansing is awesome meet my needs and answered the questions I had with no issues

  Response from the owner

  Thank you for your kind words. We appreciate you taking the time to share your positive experience with us. Nothing makes us happier than happy customers.

• M

  Mad Max
  5

  Like the customer service. The south Cedar bank staff is good.

  Response from the owner

  Thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• V

  Vikki McAninch
  5

  The staff were very helpful and got me in and out in a timely manner!

  Response from the owner

  Vikki, thank you for your kind words. We appreciate you taking the time to share your positive experience with us. Nothing makes us happier than happy customers.

• K

  Kristin Mikesell
  5

  Excellent customer service and competitive rates.

  Response from the owner

  Thank you for sharing your experience with us, Kristin. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• N

  Nobody
  1

  Worst bank on the planet to deal with when you have an insurance claim. I waited until my refi was done because they are so horrible.

• k

  kaaytie65 l (Kaaytiee)
  5

  I love my bank branch . Everyone are so nice and work well with me.