Commercial Bank S Jefferson St, Mason

Commercial Bank Reviews

• T

  Terry S
  5

  This is the best place for a mortgage. Ask for Kathy Baker. She will treat you like a friend and help you throughout your new mortgage or refinance loan process. She is knowledgeable, professional, and most of all helpful & patient in answering all of your have questions or concerns. Make sure you call Commercial Bank in Mason, MI & ask for Kathy Baker for any of your real estate financing needs. You will not be disappointed in the service you receive.

  Response from the owner

  Terry, thank you for this review. Kathy takes pride in helping make banking what it should be, seamless!

• D

  Douglas Lee Sturgis
  5

  WONDERFUL experience with Commercial Bank!! Each of my contacts at Commercial Bank use patience and willingness to provide guidance during this evolving process. From the onset and with a positive initial meeting, Jacky provided a detailed explanation of the offerings and process. Timing was forecasted for (only) 60 days, all was completed on time to meet the closing date. Nice! Once the transaction was completed, Trisha and Amanda have been equally as supportive with the essential banking requirements. Additionally, as my business gets into motion, the opportunities for equipment, tools and process improvements are now being presented and implemented, looking forward to learning of opportunities to do more together. My experience with Commercial Bank is so beneficial for my startup. Thanks so much for your professional and personal support.

  Response from the owner

  Douglas, thank you so much for this AMAZING review! We are pleased to hear that you had a great experience working with all of our team!

• S

  SHANE HOOSE
  5

  Working with Kathy Baker at Commercial Bank in Mason on a refinance was smooth sailing. Kathy was EXTREMELY helpful . She answered questions in a manner they we could understand. Always the professional, considerate representative of Commercial Bank. Commercial Bank should be proud to have such an employee working with them. We highly recommend contacting Kathy for your refinance needs. In our opinion there is no one better.

• J

  Jill Kelbert
  5

  Kathy Baker at Commercial Bank cares about her customers and I have received nothing but stellar service from her. She has helped me over several years with many different things and she is always kind, welcoming and concise with her knowledge and information. She returns phone calls quickly and is always available to lend her ear or help guide me with questions or issues I may have. She has never once made me feel like she didn't have time for me or seem like she was in a rush to get to her next task. She is truly someone I can count on with my financial needs and helps guide me in the right direction. I have received some wonderful customer service over the years and some bad, but Kathy is my number one, heads and tails above all the rest. Thank you, Kathy!!

  Response from the owner

  We truly appreciate your 5 star review, Jill. Thank you so much for taking the time to share your positive experiences with us. Taking care of our neighbors is genuinely important to us. We're glad Kathy is exceeding your expectations and giving you the service you deserve. We're always here to help if you need us. Thanks again!

• L

  Linda Fercho
  5

  Had 3 loans with Commercial Bank throughout the years. It was a great experience. Kathy Baker was our officer and she was excellent to work with. Extremely knowledgeable and was very personable as well.

  Response from the owner

  Thank you for taking the time to leave us your 5 star review, Linda! We're so proud and happy to hear Kathy is hitting the mark for you. Please don't hesitate to reach out if you need us. We are always here for you. Thanks again!

• P

  Paul Schmitter
  5

  I received excellent customer service from Shannon at Commercial Bank when dealing with some pretty difficult estate issues.

  Response from the owner

  Paul, thank you for leaving a 5-Star review! We are happy to hear you enjoyed working with Shannon!

• C

  Chad Linsley
  5

  I had a very good experience working with Debbie in commercial lending. She consistently went above and beyond the line of duty (to the point of returning a phone call when she was home sick!) It was clear that her interest was taking care of my needs rather than meeting a certain sales quota.

  Response from the owner

  Thanks for taking the time to share your positive experience, Chad. There is no greater satisfaction than receiving kind words from valued customers and knowing we were able to help. We work really hard to offer the best service possible, so we’re happy to see that is reflected in your experience with Debbie. We look forward to helping you again! Best wishes and take care!

• j

  julie johnson
  5

  Kathy Baker has been my mortgage person for 20 years. She is efficient, friendly and fast! I couldn't ask for better service!

  Response from the owner

  Thank you so much for taking the time to leave your review, Julie. This is exactly what we want to hear! Our teams work hard to provide amazing customer service, and we're proud to hear Kathy did just that! We look forward to seeing you again soon.

• J

  Joan Colligan
  1

  I was very happy with Mason State Bank and was a member for 25 plus years. Commercial took over recently and it has been nothing but a headache. My debit card was breached, called the bank and apparently only one person could handle processing a new card and she was on vacation for the week. Called the following Monday and she called in sick. Hard to go without a debit card! I was told to just take enough cash out to get me through. Recently, tried to knock out my Christmas shopping online and the $500 limit per day put a crunch on that. I called to see if that could be lifted while I shopped and was told "no" . But my limit to purchase via debit was triple that. Does any online company take debit? No. Nowhere to enter a pin #. Weighing the options between switching to msufcu or dart.

• b

  brady soule
  1

  I weighed out wether or not I would post this review. I called to inquire if there are any holds on any businesses.....I was asked which one .....PlayStation/Sony to be specific. She replied that in fact they no longer allow transactions through PlayStation/Sony. This is not my issue, however my issue is with the person who I spoke with. I explained that I would probably be closing my account due to this fact......the reply I received was “ well that’s sad that you would close your account because of PlayStation!” So at what point does a teller become a financial advisor? If I’m not mistaken, it is in fact my money and I will do with it what I choose to! Maybe you should inform your staff that they are not to make judgment about people’s finance, and just do their job.

  Response from the owner

  Hi Brady, Thanks for taking the time to give us your feedback. We are so sorry to hear about this and even more sorry to disappoint a customer. Our customers’ satisfaction is very important to us and hope you will give us a chance to make it right. I would like to take this opportunity to address your concerns… 1. That is correct - we do have a restriction on using our cards for online gaming due to the high risks of fraud there. The security of our customer accounts is our top priority and want you to trust that we will protect your information. We can understand how frustrating that can be and want to apologize for the inconvenience it caused you. If you run into any problems in the future, please don’t hesitate to reach out so we can help you discover alternative ways to easily continue enjoying our products and services. 2. We’re sorry to hear about your experience with our staff, however, we’re happy to know that we were able to personally reach out to you about this matter. We may not be able to change the past, but we’d love to make it right and provide you with the customer service you deserve. Again, I want to thank you for your feedback and encourage you to contact us in the future. Have a great day!