Mountain America Credit Union - Tanner Building Center Park Dr, West Jordan

Mountain America Credit Union - Tanner Building Reviews

• T

  Todd Davis
  5

  I have been with Mountain America credit Union since 1993 and have never had a reason to complain. Everything has been great

• C

  Celeste Royal
  1

  I applied for a mortgage and received a friendly nice email from the underwriter, Edgar Bernal: "Your application is important to me and I will respond to your calls/emails as quickly as I can, however, it may take 24- 48 business hours to receive a response." He has never returned a phone call (I've left messages twice in 3 weeks). I sent requested information, emails and phone messages into a black hole without reply or feedback. MACU doesn't seem to care at all about me or my mortgage application. I switched from big bank to credit union a few years ago looking for a more local customer-focused experience. I'm not asking for personal hand holding, but this mortgage contact could make even the smallest effort to meet the expectations he set out in his "welcome" email.

  Response from the owner

  Hi, Celeste! We are very sorry to hear about the experience you've had with us. If you could, please email us your contact information and the name of the mortgage officer you've been working with to [email protected] we will make sure they reach out to you ASAP. We apologize for the frustration but we certainly appreciate your patience.

• N

  Nicole Montero (OtraNicole)
  5

  I called the call center and talk to the most nice lady ever, she listen to me and understood every concern I had, she was so understanding and we literally talked for 30 minutes. Her name was Liza and I felt the need to let you guys know that you guys have good people working there. I definitely loved it!

  Response from the owner

  Hi, Nicole! Thanks for taking the time to let us know about the great experience you recently had. We'll be sure to pass along your praise to Liza and her manager. Thanks for your feedback!