Mountain America Credit Union W 7800 S, West Jordan

Mountain America Credit Union Reviews

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  Summer 9000
  1

  My fiance signed over a check to me WHILE IN THE BRANCH, teller refused to cash it since we signed it before we got to her. Makes absolutely no sense. We had our IDs aannndd checks were written off Mt. America account. Ridiculous service. As a banker myself I am disappointed.

  Response from the owner

  Hi Summer 9000, we’re sorry about the negative experience you had cashing a check at our West Jordan branch. We’ll be sure your feedback is passed on to our team. If there are any other details you would like to share about your visit please email us at [email protected]. Thank you for your review!

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  Steven Harris
  1

  I find this company worthless. The have no true knowledge of the customer who applied with them. My net worth was well over 10 % of my dept. I just wrote a check for the item I want and in the future I will start doing my own financing through my investments I own .

  Response from the owner

  Hi Steven, we’re deeply sorry to hear about the negative experience you had while visiting our West Jordan branch. We’ll be sure to pass your feedback on to our team so we are able improve. If you have any additional comments and would like to get in touch with us directly, please email us at [email protected]. We appreciate you taking the time to leave us a review, we’ll be in touch with you soon!

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  EDNA MONTERROSO
  5

  I appreciate a very knowledgeable Loan Officer who treated me like family, I wish there were more people like her, to make this a better world 😇

  Response from the owner

  Thanks for sharing your experience with us, Enda! We're glad you're a part of our Mountain America Family!

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  Justin Buckner
  1

  PLEASE READ!!!!! I have had a checking account with MACU for close to ten years and now a school loan. This is how they treated me .I occasionally would receive payouts on the school loan to use for living expenses or whatever. About a month after one of those payments I was contacted by MACU saying that the last payout I received was an error. They apologized for the mistake and then informed me I would need to repay the money immediately .I had already used the money for random school and life expenses .As a full time student and father of two I was unable to immediately pay the money back .I tried to work out a payment plan with them but was told the best they could do was cover it with a loan that would have a $250 monthly payment .That was absolutely not realistic for me in the current situation. They gave me 30 days to pay off the balance in full, I tried repeatedly to work out a realistic payment plan to no avail and then my account was sent to collections, after only 30 days. The collection company was more than willing to work with me and work out a realistic payment plan. This debt was due to a mistake on the part of MACU so I feel they should have worked with me rather than send me to collections negatively impacting my credit . Fast forward to now .I have finished school and am paying off the school loan .I am informed that I am not eligible to put the school loan on auto pay because "auto pay is a service we offer, a convenience. And we don't offer services and conveniences to those with charged off accounts" . So after being unable to pay off their mistake in 30 days my account is charged off and sent to collections despite repeated attempts to set up a payment plan. And now they disrespect me and treat me like some sort of undesirable bum .After a ten year history of banking. I will never give them my business again .

  Response from the owner

  Hi Justin - We are deeply sorry for the negative experience you've recently had with us and would love to learn more about your situation so we can improve. Please email us at [email protected] with any additional details you'd like to share. Thank you again for taking the time to reach out, we appreciate your feedback.

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  Subaru Lover
  5

  Love this place!!! I have been meaning to write this for a while but just got around to it. I came in to get a loan but didn't qualify. When I went to leave my car wouldn't start. I was kinda on hard times so I didn't have a working phone, So I went inside to ask the loan guy who took my loan request if I could use a phone. He came outside and started seeing if there was anything he could do to help me. I guess he saw a wire or something that had some loose and so he got on the ground and got all dirty in his nice shirt and tie helping me reconnect the wire and got my car going again. No issues with it since. BEST SERVICE EVERY!!!!! I may not have gotten my loan but this dude was legit.

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  MEG GA
  2

  Have finally left this credit union as a family due to the insensitive apathy of Mountain America's staff. During a time of grieving and loss, Mountain America was crass and heartless when we were trying to tie up financial ends of a deceased family member. If you do business with Mountain America thinking they have your/family's best interest in mind, you are sorely mistaken.

  Response from the owner

  Hi Meggie, we’re deeply sorry to hear about the negative experience you had while visiting our West Jordan branch. We’ll be sure to pass your feedback on to our team so we are able to make necessary improvements. If you have any additional comments and would like to get in touch with us directly, please feel free to email us at [email protected]. We appreciate you taking the time to leave us a review and we’ll be in touch with you soon!

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  STEVEN MECHAM
  5

  I am so glad that I chose to bank with Mountain America. The staff is always smiling, professional and extremely accommodating when I arrive. The team at the West Jordan branch are focused on customer services and answering questions promptly. I highly recommend banking with Mountain America.

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  Tyrone Powell
  5

  I've found over years that the employees of this Mountain America Credit Union to be very kind, understanding, and able to preform all of the necessary banking functions that is required to complete any banking request. Thank you Mountain America Credit Union employees your appreciated dearly.

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  Robert Holtry
  1

  We set an appointment online to meet with a loan officer at their office, but when we arrived we learned that the loan officer was not scheduled to be there on the day we set the appointment. When we showed the staff that we had an appointment and that their system showed the loan officer would be there, they acted like we were a giant inconvenience and just pushed us out.

  Response from the owner

  Thank you for the feedback, sorry to hear that you had a negative experience. At Mountain America we strive to take your concerns and turn them into actionable improvements. Please feel free to visit any branch location or call us at 1-800-748-4302 to discuss how we can make sure you are getting the most out of your membership.

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  E E
  1

  The service is so slow.. You should not have to wait 25 min in the drive thru with 1 car ahead of you and the other 2 lanes have just the current vehicles waiting. Drive thru is to make a faster more convenient option for your customers. Please schedule more assistance then 1 person on a Friday... Walk in is becoming faster then drive thru.. This is a staffing issue and my score reflects to this issue only. Otherwise would be a 4star

  Response from the owner

  Thank you for leaving this review. We offer our sincere apologies for the inconvenience. We appreciate and value your feedback as it helps us improve our member service. Your comments have been sent to the Management Team for review and evaluation. Have a great day!