Mountain America Credit Union S 3rd St, Boise

Mountain America Credit Union Reviews

• J

  Jeff Benton
  5

  Mountain America Credit Union is an awesome place to do business with. I got involved with them through a car loan. They offered a great rate and so I opened a savings account there. The tellers are always friendly and helpful.

  Response from the owner

  Thanks for glowing review Jeff! We love having you as part of our Mountain America family!

• S

  Susan Busche
  5

  The staff does a good job at the branches. But, in Boise they have insufficient coverage. They have left the central bench and southwest Boise without proper branch coverage. Meridian has better coverage than Boise does. Because I have to drive 25 minutes to visit a branch, I use a closer commercial bank for most transactions because it is in neighborhood. Mountain America - please do better for Boise and your loyal members.

  Response from the owner

  Hi, Susan. Thanks for taking the time to leave us a review. We're sorry about the lack of coverage you’ve been experiencing at our branches. We'll be sure to pass your feedback on to our team. If there are any other thoughts you’d like to share, please send an email to [email protected]. Thanks!

• M

  Marilynne Del Rio
  5

  Ashley provided me with outstanding customer service! She was personable and positive, and has helped me out financially—saving me a lot of money each month. She lowered the interest rate on both my car loan and my personal loan! Ashley also has given me great advice on how to raise my credit score!! She is a wonderful asset to Mountain America Bank, and I really appreciate her!!!

  Response from the owner

  Hi, Marilynne! We're happy to hear that Ashley took great care of you and that we were able to reduce your interest rate. We'll be sure to pass your feedback on to the branch management team so Ashley can receive the recognition she deserves. Thank you for your review!

• S

  Shalom Safari
  5

  I usually don’t write reviews but I wanted to get on here to show my appreciation to Ashley. Ashley is one of the most caring and knowledgeable people I have ever met her passion for her job and the will to help people is so amazing. Great experience thank you

  Response from the owner

  Hi, Shalom! Thanks for taking the time to leave a review. We're so happy to hear about your experience with us. We'll be sure to share your kind words with Ashley and her team. Have a great day!

• R

  Rogelio Garza
  5

  Our complete experience at the Boise downtown branch was fantastic. Lily treated my wife and I with kindness and was very professional. Needless to say we have 5 accounts there and plan to continue doing business there. Heidi and Rogelio in Fruitland.

  Response from the owner

  We're thrilled to hear that you've had such an amazing experience at our Boise branch, Rogelio! We'll be sure to pass your kind words on to Lily and her team!

• W

  William West
  5

  I'm not a customer here, but I was selling a truck to a young couple who drove 4 hours to purchase it. They went to Mountain America CU at 5:30 thinking they were done with their loan but they were missing several things. The banker/manager ended up staying an hour and a half after closing so that they didn't need to get a hotel and stay overnight. They finished their loan and were so happy. Thanks for offering this young married couple great service and allowing them to get back on the road home.

  Response from the owner

  Hi William, thanks so much for leaving such a glowing review. We’ll be sure our Boise team is highlighted for their amazing customer service!

• J

  Jesse Holland
  5

  I had an amazing experience talking to one of the bankers at MACU! I had called about a small issue within my account and with the help of JR, it was fixed immediately. He answered all the questions I had and proceeded to tell me about the rewards system and special features within the banking app. Speaking with JR was like catching up with an old friend, he was such an easy person to talk to! He has been the most helpful and welcoming employee that I have encountered since being with MACU.

  Response from the owner

  Thanks for sharing your amazing experience with us, Jesse. We’re so happy our team was able to help you out.

• D

  Drew
  5

  Low wait times, but the website is very limited. You'll need to do a lot over the phone or in person.

  Response from the owner

  Thanks for the feedback, Drew! We'll be sure to pass it on to our team so we can improve. Have a great day!

• M

  MJ Vogel Inspire
  5

  I absolutely LOVE this bank. I found them last year as I was looking to get my auto loan refinanced as well as get some new lines of credit. I had been banking with my current credit union for 5 years and was not even a previous customer with Mountain America credit union. They approved me for a better rate on my autol oans, higher credit limits and worked drastically faster than my current credit union. I absolutely love working with them and they give GREAT customer service.

  Response from the owner

  Hi Mjacksoninspire Vogel, thanks so much for sharing your amazing experience with us. We love hearing stories like yours!

• l

  lance terpstra
  1

  jumped through all the hoops and was told that im not able to open an account. bad service and false advertising

  Response from the owner

  Hi, Lance. We're very sorry about the negative experience you've had with us. We'd like to hear more about the situation and see how we can help. Please email us at [email protected] with more information and we'll have a team member in touch with you as soon as possible. Thanks!