Mountain America Credit Union N 500 W, Provo

Mountain America Credit Union Reviews

• D

  Dallin Delgado
  5

  By far one of the best Mountain America branches. The staff is very friendly and understanding. They will always go the extra Mile for you. I’ve been working with Mayra for years, she’s great! Definitely a great place to have accounts at.

  Response from the owner

  Hi Dallin - Thank you so much for your experience with us! We will share your feedback with Mayra and the branch. Again, thanks for reaching out, we sure do appreciate you!

• M

  Marissa Coleman
  5

  Mary was very knowledgeable and thorough even when it was busy, finally fixing an issue we’d had with our zip code on cards for months. She double and triple checked.

  Response from the owner

  Hi, Marissa! We're happy to learn that Mary was able to resolve your issue and was thorough in making sure it was corrected. We'll be sure to pass your feedback on to our management team so she can receive the praise she deserves for a job well done. Thanks for your review!

• R

  Randy Shoemaker
  1

  Sorry for the negative review but we just walked out and gave our money to Zion Bank down the street. We walked in, sat and were not acknowledged by anybody for 20 minutes. I asked the teller if we were in the right place to open a new account and she rudely asked me to sit back down. The manager in the office right next to us never looked or spoke to us. The front desk person had a employee at his desk and was in a deep conversation with her, also never acknowledged our presence. The other desk had a customer but never came up and asked us to wait or apologize for the long delay, heck anything would have been good. My next review will be on Googles site for Zion's Bank in Provo which was an amazing experience hence they have my money now. At the end of the day it's how the Manager trains his/her staff plain and simple.

  Response from the owner

  Randy, Thank you for your feedback regarding the service you received at our Provo Branch. We offer our sincere apologies for the negative experience. We appreciate and value your feedback as it helps us improve our member service. Your comments have been sent to the Branch Manager for review and evaluation.

• C

  CJ
  3

  I have been a loyal customer with MACU for about 3 years and they do have great service as tellers, and for making sure stolen cards issues are fixed but apart from that I've lost my faith in them. We have 4 accounts with them (person and business with checking and savings for each) that have never been negative or even close to. I tried applying with them a few times for a mortgage and the mortgage specialist was never in when I went, so they said they would have them call me. I tried online and was told they would call me then, with nothing. Recently I tried to do an auto loan and was told that I couldn't use my wife's income for pre-approval without her being there (I understand this may be policy), but I didn't want to finalize the loan, just get a look at the numbers. The gentleman wasn't even willing to try, even though we are both on the accounts there. He then said he would call me in about "half an hour or so" (his words), and I didn't get a call. I finally DID get a call about a week and a half later, after I'd already gone with another company. I will probably be switching. I have my auto loans with Security Service and have never once had an issue when working with them. When I applied there they actually got me taken care of. If someone wants my business, they will get it.

• C

  Casey Evertsen
  1

  Mountain America as a whole, we love and have never had an issue with. We lived in Logan for years and the branch on 1400 N was always incredibly helpful. Heidi in the Provo branch however, needs to consider a new line of work that doesn't involve keeping customers loyal. She called my wife today with an attitude wondering why she hadn't come in yet to fix a title error from a recent vehicle purchase. An error that was between the dealership and MACU. No, we're not sitting around everyday looking for errands to run. We're both busy with jobs and life and fixing someone else's mistake wasn't high on our priority list. Are we scatter brained sometimes? Absolutely. We forgot to bring the forms back in. Guilty. Her rudeness just caught us off guard and was very unprofessional. Not a good way to encourage loyalty. Based on this experience and other reviews, we'll be staying away from the Provo branch.

  Response from the owner

  Casey, Thank you for leaving this review and feedback. We appreciate your comments and offer our sincere apologies for the negative experience. We value your feedback as it helps us improve our member service. Your comments have been sent to our Management team for review and evaluation.

• S

  Sarah Lundell
  1

  I have been paying my daughters school loan two months a head ever since we got the loan. I get a receipt saying my next payment is due August 31st. I begin getting letters and phone calls saying I am late. I go to the provo branch on Saturday since I work Monday through Friday. We wait in line for over 30 minutes to get up to the window for the cashier to rudely asks us if I’m paying with a card from another bank then says “too bad you will have to go to the orem bank we can’t take that here!” My husband said “so you’re saying you will not take our payment after waiting for over 30 minutes?” She rudely says “yep!” And shuts the drawer then rolling her eyes. Worst customer service ever. Don’t have it open if you cannot help customers and maybe have a supervisor on site to handle staff that aren’t handling customers politely in a timely manner.

• M

  Mark Hersom
  1

  On Saturday July 1st, I went to the Provo branch to deposit money into my landlords account. I have been depositing money into his account for a number of years with only a few issues. I do not have my landlords account number and have only had to give his name and general location of where he lives to deposit the money. On this occasion I wrote out a note and sent the money into the bank (using drive up because MACU does not believe in opening their lobbies on Saturdays) for deposit. The teller asked for his account number which I informed her I did not have and that he was the only person in that city with his name. The teller informed that she could not grantee the money would be deposited into his account without his account number. I asked for my money back and drove back to Spanish Fork to complete the deposit(they have done this transaction in the past for me without my landlords account number.) I was very dissatisfied with the poor service I received for this branch and the employee.

• M

  Marlene Cornia
  2

  They’re too busy to help you if you’re trying to get a loan or open an account. There are usually people sitting in their offices while there are multiple people waiting to apply for loans and get help with their accounts. Tellers are efficient though so even though there is usually a line you’ll get to talk to them and make a deposit, printing a new card, etc. fairly quickly. Getting in and out of the parking lot is tricky but the location is convenient so that’s fine I guess. I only go to this location if I’m making an atm transaction, the Orem location by Red Lobster is better than this one and it isn’t as busy. The Orem location also has treats and prizes for coming in when I go, this Provo location doesn’t.

  Response from the owner

  Marlene, Thank you for leaving this review and feedback. We appreciate your comments and offer our sincere apologies for the negative experience. We value your feedback as it helps us improve our member service. Your comments have been sent to our Management team for review and evaluation. Again, thank you for taking some time to bring this to our attention. Have a great afternoon!

• J

  Jayson Sykes
  4

  Banking with these guys has been amazing. Bambi from the Provo location is awesome to work with. My only complaint is their phone system needs work. It's basically impossible to talk to anyone unless you actually go to the bank.

  Response from the owner

  Hi Jayson - Thanks so much for taking the time to leave us a review. We greatly appreciate you sharing your experience with us and will let Bambi know about it. We will also pass your feedback regarding our phone system on to our team so we can improve. Thanks again for reaching out!

• N

  Nicole G
  5

  I went into Provo Branch | Mountain America Credit Union to get a credit card today and was very nervous; it was my first time applying for a line of credit and I've heard terrible things. Jasen Poppleton, FSR, was WONDERFUL! He made me feel comfortable, talked me through the entire process and helped me get a great line of credit with a low rate! He was amazing. I love working with Jasen and will refer all my friends and family to the Provo MACU branch!

  Response from the owner

  Nicole! Thanks for giving us a shot with your first loan experience. I'm so happy it was a great one. Thanks for the review and I hope that we can continue to help you with everything you need in the future!